Worst customer service in service department
Worst customer service in service department, product is filthy, breaking again. Worst experience with product and customer service. Stay away
Worst company to deal with. Very greedy
Our hot water system stopped working. We contacted Chromagen they advised us that our 3 years warranty expired in 2020. I told them that we moved into the property in July 2018 because of that our warranty supposed to be still valid. They asked me to provide the Certificate of Compliance that was issued on 14/03/2018.
They told me that I will have to pay a $187 call-out fee because as per the COC my warranty has expired.
I raised my concern and told them that it's not fair that they want us to charge a call-out fee as we took possession in ...July 2018, not in March 2018. It's strange when I called them initially I was told that my warranty period started in 2017 and my warranty expired in 2020. But when I raised the concern then I was told to provide a Certificate of Compliance and all of sudden my warranty got extended for 1 year. However, I moved in July 2018, but they are unable to extend the warranty by approximately 1 month. A lot of other companies are looking after their customers by providing a little grace period on their services and warranties.
We purchase the midea heat pump 280 L hot water system back in august last year to having a fault less then 1 week later. We contacted them about the computer error and they stated they would get something out to replace the computer board in it. We had to put it on e heater mode just to work. No one turned up after a month rang most days to have them say I will get management to call you. They finally sent a new computer board to us in the September and someone would come and fit it. Again no phone calls from them to say who and when it w...ould get fitting. Many phone calls later they told us 28th November, I stayed home all day to no one coming. More phone call later most of them became every second day me calling them and they don't leave any notes on there system no reference number for or call that's not how they do it is what I got told once. I rang in February this year so 7 months after the fault to a women saying I rang the wrong area and transferred me to a phone that rang out for over 10minutes then hung up as I was over it. Would speak to the so called manager as well to he saying I will call them now and they will call you, to no such phone. I would ring the manager again the next day starting that no one once again turned up. I have been given so many dates of plumbers coming that it is ridiculous. I have asked to speak to higher up and then have told them I would go to the ombudsman. But nothing has helped. Today I spoke with the manager once again to inform him that a plumber didn't turn up last week on the W,T,F. He how now said enough is enough this has gone on to long he will call me in the morning and said we would get a refund. Wish I could take his word for it but unfortunately cant trust Chromagen at all. So I hope that no one gets a product from this company as they have terrible service and warranty follow up care.
We have recently moved to a house with Chromagen solar hot water system and we realized that the system is beeping. So I called and they sent a technician from Jeztek. Unfortunately the system was not beeping at the time they arrived, they tested a few components and they could not find anything. Later I received a $150.00 bill and when I called I was told that since they could not find the fault, Chromagen does not cover the cost and I have to pay the bill (Obviously I refused). Honestly beeping has not happened since they left.
During the pa...
Woeful products and the after sale service is just as woeful!
My Chromagen Midea m26-40 continuous flow water heater has had a suspected faulty fan from new. I reported this and it took them over 4 weeks to attend site and not fix the problem. Neighbours have complained about the noise of this unit. Now the unit keeps getting an e01 error and again I'm having trouble getting them to arrange someone to fix my unit even though it's under warranty. I find it unacceptable that its been well over a week and Chromagen have not even assessed the unit. Would not recommend the unit or the company at all. If I could give them 0 stars that would still be too generous!
Installed by cowboys
PTR valve outlet not fed into drain almost burnt myself when valve released to try to remove from pipes.
RCD not installed, isolator not rated high enough"report from electrical inspector"Tried 4 times to contact office no response.
The worst unit
Save yourself some money and invest in a better brand. I've had two units in 6 years, first one was replaced but was asked and obliged to pay 500 for install, second unit is out of warranty as a new unit supplied and installed by them doesn't restart once replaced. Looking at different brands to atleasr last a decent amount of time rather than replacing every 2-3 years.
Perfectly Hot Water. Handsome Unit. From Sales to Install Brilliant Customer Service! Very Happy!
We have recently installed a 280L Chromagen Heat Pump Unit and everything is as promised. Perfectly hot water, minimal noise and no worrying about rainy days interfering with production. From sales to installation the customer service is fantastic! My many questions were patiently answered and the installation was prompt. I felt well cared for and like I was in good hands at all times. The unit is also very attractive and takes up minimal space, unlike our old one, which was a bonus for us!
Fabulous Unit Fabulous Staff
Company very easy to deal with They were quick with supplying the unit (and I live in remote rural area) and the very fast in responding to correspondence All correspondence was also confirmed in writing
Water supply is perfect
Saving on power bill over $100 per quarter
Won’t Stand by their guarantees
Worst company to deal with, stay clear. Solar hot water tank rusting out after 2/12 years wanted to charge labour even though it fell into our 3 year guarantee, said the guarantee was from when it was installed on a new house and not when we moved into it. When I rang got a rude lady who hung up on me.
Plumbers know this company and cringe when you tell them, say they are total rubbish.
Frost valve has been replaced twice in 2 1/2 years it was even wired up wrong nearly causing a fire.
Crap noisy production
Very noisy product. Chromagen not interested in fixing issue. Working within specs. Nonsense. They don't have to sit there and listen to the item rattle in the middle of the night. Even their Tech who came out twice, said the unit needed replacing. Do not buy this product.
Worst hot water service on the market
Will not recommend this hot water service to anyone, my tank started to rust after 6months and its been a battle to have it replaced, this is an on going issue and 2 years on still hasnt been fixed
Dont know how this product has come in to this country
Never buy this product.
After 7 years this product is worthless. No hot water at all. No plumber wants to touch it. Never buy one and if you get a new home built then ask for something else to be installed.
Never buy this brand of solar hot water system
The anti frost valve they are using is a very bad quality one and it just got the 1 year warranty only. And when you call them to fix it they ask for around $325 and top of that it wastes a 100’s litres of water.This big company’s just gives a warranty but not useful. They always want a money to fix it.
Please don't ever buy from this company
I have recently been out of hot water as my hot water tank is leaking, this has happened twice with Chromangens product. My hot water tank is poorly built hence why it has leaked water 2 times. Please be aware not to install or buy anything from Chromangen as they are money hungry and their products do absolutely nothing. I believe that this product is poorly made and shipped from China to Australia so that people buy their product which is a waste of money and people should boycott Chromangen.
So I went without hot water fo 12 days and finally someone rang me which were Alex an moe the most friendliest people ever who cam out of there way to seeehat th problem was not only looked but fixed it right there and then and the service was amazing as I’m really happy of what they did I thank you Alex and moe x
Chromagen Solar Hotwater system can't get simple hotwater release valve. Mossat may find an answer.
Chromagen obviously likes one star rating as they appear not to fix the miriad of problems facing disgruntled customers. I need a simple hot water relief valve. Chromagen Australia and Bunnings appear to not want to sell parts to make their systems function. The part I am seeking will take five minutes to replace and stop hundred of litres of hot water from spewing out down the storm water outlet. Just another substandard service for long suffering Australian Consumers.
0.5 litres/min discharge by frost valve when the temperature <10 degrees Celsius
I moved into my new house in February 2019 with brand new Chromogen hot water solar system installed. After 15 months, my neighbour complained about a noise of water leak through the downpipe at night. It started leaking in the evening and stopped when the sun rose. The builder’s supervisor told that solar panels needs water and it discharges 0.5 litres/min when the temperature is below 10 degrees Celsius and water leaks from the frost valve and to contact Chromogen. I rang Chromogen and their advice was to replace the frost valve. The cost is ...$344 because the frost valve only has a 12-month warranty. I now have the hot water system running without solar heating as I switched it off. For most of the year, Ballarat has nights below 10 degrees Celsius. Chromogen is not a good brand for a place like Ballarat. If you build a new house in Ballarat, make sure to check the hot water system with the builder because some popular builders use this cheap system.
Chromagen T20 Instant hot water unit
Purchased from Bunnings Sept 2017. Worked well and gas bills dropped by 50% from previous storage system. Started to play up in June 2020 where it would not heat the water. Several attempts to get them to send anyone to look at it. The supervisor I was put in touch with during my initial phone call was in Melbourne and send there was a problem with the sensor that tells the gas to flow and ignite.
When the NSW Technician "FINALLY" decided to turn up he was critical of the Victorian tech and then proceded to try and tell me there was a problem w...
Chromagen Heat Pump 170 litre
The installation and electrical work was done with a high standard and my power bill with this system is fantastic
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