??!
1 photo
Chromagen Australia

Chromagen Australia

1.9 from 37 reviews

See the Best Appliance Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(7)
(1)
(0)
(1)
(28)
  • Incentivised Review Yes (6%) · No (94%)
  • Product Quality
    2.3 (10)
  • Return Claim MadeYes (1) · No (10)

Libby

LibbyMetropolitan Adelaide, SA

  • 2 reviews

Works well

published

Have not had any problems at this stage have had it for seven months working very well. My son showers 2to3 times a day quite happy with the heat pump.

Product Quality
Return Claim MadeNo

George

GeorgeSouth East Queensland, QLD

  • 9 reviews

Avoid at all cost

published
Product Quality
Return Claim MadeNo
Miko.85

Miko.85Mid north coast

  • 2 reviews

They Dont Pay Their Trades

published

They send work orders requesting local trades do their jobs and service calls and then don't pay or return any calls following up payment. That's most likely so why many of you never hear back from your local Trades... If you're a tradie and get approached to do any of their work....avoid! It's seriously not worth it and you won't be paid anyway!

Sorefoot 1962

Sorefoot 1962South East Queensland, QLD

AVOID AT ALL COSTS

published

The first system rusted out just on the warranty period ended up with water in the roof. Complained to Local installed/distributor Todds Plumbing they werent interested. Chromagen them selves come up with a replacement tank but we got charged $800 to replace it by Todds Plumbing. The replacement tank is not there two years and one of the fittings is amost rusted out. Got informed by Todds that they are notorious for rusting out there and if it hasnt been caught quick enough the rust spreads into the main tank and it is then @#$%^&.

Product Quality
Return Claim MadeNo

The Meerkat

The MeerkatVictoria

  • 7 reviews
  • 5 likes

You just get jerked around....

published

Chromagen installed our solar panels a few years ago and all has been well up until now. The system has stopped working, so I rang Chromagen to get someone out to fix the problem. The only electrician who serves our area didn't have the courtesy to call us back after a number of days, and Chromagen couldn't do anything to get him moving so we are now looking for another company to fix our system.

Return Claim MadeNo

No contact no product no service

published

After paying a deposit for a hot water service installation. 10 weeks later won’t return emails, won’t provide potential installation date or reason for delay. Won’t reply to requests for a refund

Return Claim MadeNo

Poor Customer Service and Product

published

Chromagens Warranty Back up on service is nearly NON existent. As a building company we have changed suppliers, as Chromagens Evacuated Tube Solar units Would NOT works as meant to and No warranty as we are a rural area .The worst customer service ever - Please do not use them


Val

ValSouth East Queensland, QLD

  • 2 reviews

Appalling Product, Appalling Service. Challenging Staff and Installers.

published
Alana

AlanaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Appalling customer service

published
Return Claim MadeNo
Office worker

Office worker

  • 3 reviews
  • 1 like

Never go for it!

published
Product Quality

Dissappinted

DissappintedSouth West, WA

Chromagen solar rip-off!

published

Purchased 300lt Chromagen Solar 31/12/2013. Water tank assessed as not repairable by local supplier a week ago. Six months out of warranty! A quality solar hot water system should last at least 10 years according to my research. The local supplier approached Chromagen and was advised that no compensation for short life would be offered. Do not buy this solar hot water system. Our local supplier no longer offers this product.

Product Quality

Daniel C.

Daniel C.Greater Melbourne (Metropolitan), VIC

Very good

published

I have had their Midea Heat Pump installed at an investment property and it's very good tenants are very happy with their savings. The whole process was without a fault from start to finish.

Product Quality
Return Claim MadeNo

I want to provide balance.

published
Product Quality
Return Claim MadeNo

workshopper

workshopperGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 13 likes

Unreliable and expensive to fix

published
Product Quality
Return Claim MadeNo
BRUCE

BRUCEVictoria

  • 3 reviews
  • 4 likes

solar EV system 4.8 kw

published

Purchase a 4.8kw solar system paid for in December 2018 still waiting 4 month later
This business will not contact you very hard to communicate with looks like there stolen my money 5000 dollars out pocket saved for years
i not happy with this company should be shut down

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Jim_Dude

Jim_DudeAU

  • 2 reviews
  • 13 likes

Disappointingly faulty product, lack of support

published

We moved into a house that is only three years old. The hot water system is not working properly. Called Chromagen - advised it would cost $187 just to come and look at it, and that nothing would be covered by warranty, even though various things on their website say parts of the system are covered for 5 years. Private plumber will at least give a quote before charging. $187 just to look at the problem - not even to fix or a give a quote - that's a bloody joke.

Product Quality
Return Claim MadeNo

Andrew Tiley

Andrew TileyGreater Melbourne (Metropolitan), VIC

  • 10 reviews
  • 14 likes
  • Verified customer

Outstanding Customer Service and outstanding product

published

Our house was built in 2014 and we have a solar hot water with a gas booster. After 3 years we replaced the frost valve, which was not a fault of Chromagen but a fault of the builder installing a cheap inferior part.
This year we had a issue with our hot water Chromagen came out and replaced a fault sensor and they waived the call out fee because we had them out in the last 12 months.

The Chromagen solar hot water is cheap to run and is reliable, the service technicians are on time and they are friendly, you do not find this level of customer service in any other trades.

Chromagen went above and beyond and i cannot recommend them enough


200 lot heat pump hot water

published

Their customer service is non existant, their warranties does not exist they send plumbers instead of electrician they do not want to know you after the sales and would never refer them to anyone except my worst enemy.


Jo1981

Jo1981Sydney

  • 3 reviews
  • 2 likes

Absolutely useless piece of junk!!!!

published

We bought a house 4 years ago which was 6 months old at the time. Unfortunately either the original owners or Coral homes decided to put a Chromagen solar water heater in. We have had nothing but problems since moving into the house 14 months ago. We have had to replace the tempering valve and the relief valve (naturally out of warranty) and currently on hot days we have the relief valve pouring boiling water down the drain multiple times a week!! This junk system wastes more water than our family actually uses!! When I’ve called customer service they assure me it’s normal but I can guarantee that it’s NOT normal for so much water to be wasted multiple times per week! Avoid at all costs!!


Chunk

ChunkWangandary

  • 5 reviews
  • 4 likes

Do not use. They are incompetent buffoons

published

Page 1 of 2

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members and Chromagen representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.