Chromagen Solar Hotwater system can't get simple hotwater release valve. Mossat may find an answer.
Chromagen obviously likes one star rating as they appear not to fix the miriad of problems facing disgruntled customers. I need a simple hot water relief valve. Chromagen Australia and Bunnings appear to not want to sell parts to make their systems function. The part I am seeking will take five minutes to replace and stop hundred of litres of hot water from spewing out down the storm water outlet. Just another substandard service for long suffering Australian Consumers.
0.5 litres/min discharge by frost valve when the temperature <10 degrees Celsius
I moved into my new house in February 2019 with brand new Chromogen hot water solar system installed. After 15 months, my neighbour complained about a noise of water leak through the downpipe at night. It started leaking in the evening and stopped when the sun rose. The builder’s supervisor told that solar panels needs water and it discharges 0.5 litres/min when the temperature is below 10 degrees Celsius and water leaks from the frost valve and to contact Chromogen. I rang Chromogen and their advice was to replace the frost valve. The cost is ...$344 because the frost valve only has a 12-month warranty. I now have the hot water system running without solar heating as I switched it off. For most of the year, Ballarat has nights below 10 degrees Celsius. Chromogen is not a good brand for a place like Ballarat. If you build a new house in Ballarat, make sure to check the hot water system with the builder because some popular builders use this cheap system.
Chromagen T20 Instant hot water unit
Purchased from Bunnings Sept 2017. Worked well and gas bills dropped by 50% from previous storage system. Started to play up in June 2020 where it would not heat the water. Several attempts to get them to send anyone to look at it. The supervisor I was put in touch with during my initial phone call was in Melbourne and send there was a problem with the sensor that tells the gas to flow and ignite.
When the NSW Technician "FINALLY" decided to turn up he was critical of the Victorian tech and then proceded to try and tell me there was a problem w...
- Verified customer
Terrible quality Solar Hot Water System by Chromagen - Buyer be aware
Installed a new roof Chromagen Solar Hot Water system in 2015, after 3.5 years the tank rusted near the connection and water started flowing on the roof. The Plumber who recommended the system knew exactly what is happening and told me that the tank need replacing under warranty. So I received the free tank replacement which was supposed to be of better quality but I still had to pay $650 for labor.
After a 1.5 year the new tank developed similar leak from corroded connection I was about 1 month out of the 5 years warranty and as such not cove...
Poor quality Solar HWS.
Six year old home built by one of the majors. Unfortunately it had one of these Chromagen systems already installed presumably to comply with Energy Star ratings.
Like most other reviews here the usual problems have started to appear.
.Failed anti freeze valve resulting in loss of large volume of water.
.The roof panels look like rusting relics.
.The control unit on side of tank failed.
.Pump has failed and tank is leaking. Thankfully the booster unit is still working so we do at least have hot water.
Enough is enough and we are having the whol...
Cheap Solar Hot Water Unit
Just going to state facts and let you make your own conclusions.
Solar Hot Water installed 2017. Solar connection faulty within 12 months.
Wanted to charge me originally as said it was not part of the parts that were covered under their warranty. Anyway got it fixed.
2020 - Faulty again. This time they said the same thing, but charged a call out fee and parts fee. Ended up costing $250 to replace a faulty sensor.
So faulty twice in 3 years for a hot water unit.
In the mean time, the instantaneous gas hot water was used constantly (h...eating extra cold water held in the tank) and the water was being circulated and dumped due to the faulty sensor saying it was anti-freezing (in Melbourne's weather. So the gas bill was around 50% higher each month for a few months and the water bill was higher due to the dumping of water from the system. Probably cost me over $1,000 of utility cost over several months. So if you are building a new house from the Volume Project builders like Metricon or Simonds, just make sure you insist on upgrading to a better branded system. It'll save you in $1000s in the long run.
More Land Fill
Had a chromagen solar hot water system through solargain installed under 6 years ago cost $2900.when we called the plumber out to do the service and replace the corrosion anode he found the tank outlet fitting all corroded and leaking basically told this will snap off and will need a new system as its not worth fixing the tank. got the same answer from a 2nd plumber.my mother had a solarhart for 35 years when things were made to last like copper tanks etc...sick of a throw away world full of inferior products and parts made in China what RUBBISH that has cost me $500 a year plus the cost of a new instantanious system...disgusting
Absolute rubbish - hot water unit died after 3 years
Reading the reviews here, it seems like most people ended up with a Chromagen unit by a cheap builder who wanted to save a few dollars. Honestly, these units are rubbish, a few months after the warranty ended the hot water unit started having issues. The plumbing company that came out recommended it be replaced because of the poor quality of the unit. Chromagen's own recommended repairer also came out and said there was "nothing wrong" with the unit, despite it not firing and then blamed issues with the pipes in the house (3 years old). Ended up just replacing the unit with a more reputable brand and will look to lodge consumer affairs complaints relating to Chromagen!
Love this hot water service.
We have the Chromagen heat bank hot water service for seven years now and not a problem. The best hot water service we have had. Our power bills were slashed. Can be a tad noisy when heating that is our only criticism. Highly recommend.
Poor Experience Faulty product No Service
Bought a spec home in April 2016, builder had one of their solar/electric units with roof mounted tank installed, day we moved in there was no hot water called service dept they sent a tech out wiring was melted, fast forward 6 months we started hearing a rumbling noise from tank every time we turned a tap on in house called service dept again, tech called me said its normal nothing they can do about it didnt even show up, its now August 2020 every time we use the water in the house the sound can be heard from 3 houses down its that loud, call...ed service dept again 20.08.20 as warranty is almost up , booked a tech to inspect he never showed up just called me from a private number and told me tank is prob faulty and needs replacement, i was happy to pay the call out fee but he still never showed up even after i rang the office back they never followed up on it or called me back like they promised. By this stage i had had enough & bought a replacement tank from them today 20.08.20 even though the existing is under warranty still, had to pay up front over the phone at a cost of almost $1500, went and picked it up from their Meadowbrook warehouse and was given the wrong product.Got that sorted out then called service dept to book someone to install tank at my cost and was told their tech doesnt install tanks but they could give me the number of a local plumber to do so . Funny thing is when i was speaking to the tech on phone he ran me through how to change unit over as he replaces them all the time??? Suprise Overall experience was horrible even though the tank is under warranty i told the staff i would pay for any service fee and replacement tank as i just couldnt put up with the noise anymore. I am now $1500 out of pocket for a product still under warrant and cant even get the manufacturer to install their on product at my expense. Overall summary No warranty service, and no paying customer service.
Chromagen Solar Water Heating Unit
This products expels 1500ltrs of water a day which make it the most wasteful product to install. When I reported the issue they simply responded that it would cost me to fix the issue with an estimate of about $300 ($150 install + $150 parts) to replace a faulty valve as its outside of their product and only has a 12 month warranty for that part. Why then are they using sub standard parts on their product? Its like me buying a laptop from Dell and they give me a 5 year product warranty. Then when I report an issue they then they say sorry the h...ard disk is manufactured by someone else and they only give a 12 month warranty so to replace that part you need to pay. I have seen others complain about rust and I can confirm that this is the case as I can already see rusty parts and the system was only installed in April 2019. This is clearly a defective, substandard product that you need to stay away from. Unfortunately, I got the system with my new home but if I had known would have upgraded to another system. They are obviously cheaper in the market and many bulk home builders seem to use them as their base product. Better to install an Australian brand that's not even solar based, as the environmental footprint will be much better and the running cost cheaper. Just the water wastage a quarter is closer to $1000 from this system. What a waste of water and hard earned money... STAY AWAY FROM THIS SUBSTANDARD PRODUCT.
So far so good
We installed a 170l Chromagen heat pump HWS in May. It substantially smaller than the 320 litre one we used to have but there are only two of us in the house now. I have always run it on economy mode, even though its winter (in southern Vic), and have only run out of hotwater once. You need to use a bit of intelligence though. I've set the timer to run it during the middle of the day rather than an night like the old electric element heat storage. So far so good.
from asking for a quote back on 3/7 until today. Every time i call they say we will call you back they never ever do. i was contacted on Aug 4th for the first time and told the contractor was in my area and if i payed quickly i could have my heat pump installed within a week or 2 fast forward to today after again constantly contacting them to see what was going on each time being told we will call you back i cancelled my order. If you dont have months to wait for installation then go somewhere else. check out their facebook page for many other people who were told the same thing as me. They want your money they just dont want anything after that and that includes you contacting them
This company will sell you what seems to be a fantastic deal....with a wait time of 6-8 weeks...they will sell you the product even when you have told them of your personal circumstances which is not applicable to your own situation.....would not be surprised if they keep the government subsidies even after you cancel the order because of their rush to sell the product. Will contact the relevant department to advise...unless you completely fit into the the circumstance of their offer I cannot recommend this mob...having said that if you do...it's probably a good deal....but the problem is they will sell you this deal anyway.....
Frost valve needing replacement- less than 2 years old
Moved into my house in August 2018 with brand new chromagen solar hot water system installed. The solar panel leaked water immediately and was fixed.
Less than 2 years on, theres water spewing out of the frost valve of the solar panel on a warmish day. I call chroman and advise of the problem and am informed frost valve needs replacing, they will send a technician oh and by the way that will cost you at least $180 for call out and a further $140 for the part because there is only a 12 month warranty on the frost valves.
Can anyone say "reaso...
Install done but old hotwater unit still there after 6 weeks!
I had a new hotwater system installed and it works well, however, the old hotwater unit is still sitting on the front driveway after many calls, emails and agreed to remove it 6 weeks ago.
The sub-contractor was not easy to deal with as kept asking for a fee to be paid for several items already included in the install fee, left the old unit there and Chromagen agreed to remove but the eyesore is still at my property.
Poor Product Quality
I have two Chromagen units installed and both giving troubles since beginning. It's not something I can physically touch and damage.
Because of poor installation and product quality, my water and gas bills have doubled due to leakage since day one and unit keeps making funny sound.
Moreover, the service department never return the warranty call outs and email's do not get responded to. Eventually warranty expires and then customer is liable for everything.
Please think before you proceed, may be I am the only unhappy customer.
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