?
? !
1 photo
Chromagen Australia

Chromagen Australia

1.7 from 82 reviews · View Statistics

Reviews

  • Product Quality
    1.9 (46)
  • Return Claim MadeYes (4) · No (43)
Previous
Next
Amit B.

Amit B.Greater Melbourne (Outer), VIC

Worst customer service in service department

published

Worst customer service in service department, product is filthy, breaking again. Worst experience with product and customer service. Stay away

Product Quality
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Ricky

RickyGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 6 likes

Worst company to deal with. Very greedy

published
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Williams

WilliamsWimmera, VIC

Never again

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Appliance Brands

Find out how Chromagen Australia compares to other Appliance Brands

Know better, choose better.

Compare all
A H.

A H.Greater Melbourne (Inner), VIC

Absolute Failure

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Mark O.

Mark O.Victoria

  • 2 reviews

Woeful products and the after sale service is just as woeful!

published

My Chromagen Midea m26-40 continuous flow water heater has had a suspected faulty fan from new. I reported this and it took them over 4 weeks to attend site and not fix the problem. Neighbours have complained about the noise of this unit. Now the unit keeps getting an e01 error and again I'm having trouble getting them to arrange someone to fix my unit even though it's under warranty. I find it unacceptable that its been well over a week and Chromagen have not even assessed the unit. Would not recommend the unit or the company at all. If I could give them 0 stars that would still be too generous!

Product Quality
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
WillyK

WillyKGoulburn Valley, VIC

  • 3 reviews
  • 3 likes

Installed by cowboys

published

PTR valve outlet not fed into drain almost burnt myself when valve released to try to remove from pipes.
RCD not installed, isolator not rated high enough"report from electrical inspector"Tried 4 times to contact office no response.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Vee

Vee

  • 2 reviews

The worst unit

published

Save yourself some money and invest in a better brand. I've had two units in 6 years, first one was replaced but was asked and obliged to pay 500 for install, second unit is out of warranty as a new unit supplied and installed by them doesn't restart once replaced. Looking at different brands to atleasr last a decent amount of time rather than replacing every 2-3 years.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Shelley

ShelleySydney, NSW

Perfectly Hot Water. Handsome Unit. From Sales to Install Brilliant Customer Service! Very Happy!

published

We have recently installed a 280L Chromagen Heat Pump Unit and everything is as promised. Perfectly hot water, minimal noise and no worrying about rainy days interfering with production. From sales to installation the customer service is fantastic! My many questions were patiently answered and the installation was prompt. I felt well cared for and like I was in good hands at all times. The unit is also very attractive and takes up minimal space, unlike our old one, which was a bonus for us!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Super happy customer

Super happy customerCentral Highlands and Goldfields, VIC

Fabulous Unit Fabulous Staff

published

Company very easy to deal with They were quick with supplying the unit (and I live in remote rural area) and the very fast in responding to correspondence All correspondence was also confirmed in writing
Water supply is perfect
Saving on power bill over $100 per quarter

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Appliance Brands

Find out how Chromagen Australia compares to other Appliance Brands

Know better, choose better.

Compare all
Deb B

Deb BDarling Downs, QLD

  • 2 reviews

Won’t Stand by their guarantees

published

Worst company to deal with, stay clear. Solar hot water tank rusting out after 2/12 years wanted to charge labour even though it fell into our 3 year guarantee, said the guarantee was from when it was installed on a new house and not when we moved into it. When I rang got a rude lady who hung up on me.
Plumbers know this company and cringe when you tell them, say they are total rubbish.
Frost valve has been replaced twice in 2 1/2 years it was even wired up wrong nearly causing a fire.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
David R.

David R.South East Queensland, QLD

Crap noisy production

published

Very noisy product. Chromagen not interested in fixing issue. Working within specs. Nonsense. They don't have to sit there and listen to the item rattle in the middle of the night. Even their Tech who came out twice, said the unit needed replacing. Do not buy this product.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Worst hot water service on the market

published

Will not recommend this hot water service to anyone, my tank started to rust after 6months and its been a battle to have it replaced, this is an on going issue and 2 years on still hasnt been fixed
Dont know how this product has come in to this country

Product Quality
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Steve337

Steve337Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Never buy this product.

published

After 7 years this product is worthless. No hot water at all. No plumber wants to touch it. Never buy one and if you get a new home built then ask for something else to be installed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Sonali patel

Sonali patelGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Never buy this brand of solar hot water system

published

The anti frost valve they are using is a very bad quality one and it just got the 1 year warranty only. And when you call them to fix it they ask for around $325 and top of that it wastes a 100’s litres of water.This big company’s just gives a warranty but not useful. They always want a money to fix it.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Please don't ever buy from this company

published

I have recently been out of hot water as my hot water tank is leaking, this has happened twice with Chromangens product. My hot water tank is poorly built hence why it has leaked water 2 times. Please be aware not to install or buy anything from Chromangen as they are money hungry and their products do absolutely nothing. I believe that this product is poorly made and shipped from China to Australia so that people buy their product which is a waste of money and people should boycott Chromangen.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Appliance Brands

Find out how Chromagen Australia compares to other Appliance Brands

Know better, choose better.

Compare all

Fantastic

published

So I went without hot water fo 12 days and finally someone rang me which were Alex an moe the most friendliest people ever who cam out of there way to seeehat th problem was not only looked but fixed it right there and then and the service was amazing as I’m really happy of what they did I thank you Alex and moe x

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Chromagen Solar Hotwater system can't get simple hotwater release valve. Mossat may find an answer.

published

Chromagen obviously likes one star rating as they appear not to fix the miriad of problems facing disgruntled customers. I need a simple hot water relief valve. Chromagen Australia and Bunnings appear to not want to sell parts to make their systems function. The part I am seeking will take five minutes to replace and stop hundred of litres of hot water from spewing out down the storm water outlet. Just another substandard service for long suffering Australian Consumers.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Nalika Liyanage

Nalika LiyanageCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

0.5 litres/min discharge by frost valve when the temperature <10 degrees Celsius

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Graham Jones

Graham JonesIllawarra, NSW

Chromagen T20 Instant hot water unit

published
Product Quality
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Liz

LizMurray Mallee, SA

  • 3 reviews

Chromagen Heat Pump 170 litre

published

The installation and electrical work was done with a high standard and my power bill with this system is fantastic

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5

Questions & Answers

Nathan B.

Nathan B.asked

How long is the warranty on hot water system

No answers

Get an answer from our members and Chromagen representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.