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Chromagen Australia

Chromagen Australia

1.7 from 66 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (32)
  • Return Claim MadeYes (3) · No (33)
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Chromagen Solar Hotwater system can't get simple hotwater release valve. Mossat may find an answer.

published

Chromagen obviously likes one star rating as they appear not to fix the miriad of problems facing disgruntled customers. I need a simple hot water relief valve. Chromagen Australia and Bunnings appear to not want to sell parts to make their systems function. The part I am seeking will take five minutes to replace and stop hundred of litres of hot water from spewing out down the storm water outlet. Just another substandard service for long suffering Australian Consumers.

Incentivised ReviewNo
Nalika Liyanage

Nalika LiyanageCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

0.5 litres/min discharge by frost valve when the temperature <10 degrees Celsius

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Graham Jones

Graham JonesIllawarra, NSW

Chromagen T20 Instant hot water unit

published
Product Quality
Incentivised ReviewNo
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Liz

LizMurray Mallee, SA

  • 3 reviews

Chromagen Heat Pump 170 litre

published

The installation and electrical work was done with a high standard and my power bill with this system is fantastic

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
George

GeorgeSouth East Queensland, QLD

  • 11 reviews
  • 7 likes
  • Verified customer

Terrible quality Solar Hot Water System by Chromagen - Buyer be aware

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Should have read the crap reviews.

published

Had my unit installed in July, just received my electric account, up from $346 to $804 and this is a 1 person house, how do they justify this, and I’m on a pension.stick it where the sun don’t shine.

Incentivised ReviewNo
Return Claim MadeNo
Mal

MalGippsland, VIC

  • 3 reviews

Poor quality Solar HWS.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Mal
Mal

Thankfully we have had the whole system removed since our review. It is now landfill, the panels removed. Roof has been repaired and we now have hot water from a new instantaneous system provided by a trusted supplier.

MULTI97

MULTI97multi97@gmail.com

  • 13 reviews
  • 10 likes

Cheap Solar Hot Water Unit

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

More Land Fill

published

Had a chromagen solar hot water system through solargain installed under 6 years ago cost $2900.when we called the plumber out to do the service and replace the corrosion anode he found the tank outlet fitting all corroded and leaking basically told this will snap off and will need a new system as its not worth fixing the tank. got the same answer from a 2nd plumber.my mother had a solarhart for 35 years when things were made to last like copper tanks etc...sick of a throw away world full of inferior products and parts made in China what RUBBISH that has cost me $500 a year plus the cost of a new instantanious system...disgusting

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Matt R

Matt RAU

  • 23 reviews
  • 21 likes

Absolute rubbish - hot water unit died after 3 years

published

Reading the reviews here, it seems like most people ended up with a Chromagen unit by a cheap builder who wanted to save a few dollars. Honestly, these units are rubbish, a few months after the warranty ended the hot water unit started having issues. The plumbing company that came out recommended it be replaced because of the poor quality of the unit. Chromagen's own recommended repairer also came out and said there was "nothing wrong" with the unit, despite it not firing and then blamed issues with the pipes in the house (3 years old). Ended up just replacing the unit with a more reputable brand and will look to lodge consumer affairs complaints relating to Chromagen!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tracey

TraceyVictoria

Love this hot water service.

published

We have the Chromagen heat bank hot water service for seven years now and not a problem. The best hot water service we have had. Our power bills were slashed. Can be a tad noisy when heating that is our only criticism. Highly recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Steven

StevenSouth East Queensland, QLD

Poor Experience Faulty product No Service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Absolutely useless product LEAKS constantly

published

When Chromagen were made aware of excessive overflowing and leakage they made every excuse to not come and service. Still waiting at least a week after they were made aware.

Incentivised ReviewNo
a l.

a l.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Chromagen Solar Water Heating Unit

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Pete

PeteSouthwest, VIC

So far so good

published

We installed a 170l Chromagen heat pump HWS in May. It substantially smaller than the 320 litre one we used to have but there are only two of us in the house now. I have always run it on economy mode, even though its winter (in southern Vic), and have only run out of hotwater once. You need to use a bit of intelligence though. I've set the timer to run it during the middle of the day rather than an night like the old electric element heat storage. So far so good.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Nataliemac

NataliemacWimmera, VIC

  • 2 reviews
  • 1 like

BEWARE

published

from asking for a quote back on 3/7 until today. Every time i call they say we will call you back they never ever do. i was contacted on Aug 4th for the first time and told the contractor was in my area and if i payed quickly i could have my heat pump installed within a week or 2 fast forward to today after again constantly contacting them to see what was going on each time being told we will call you back i cancelled my order. If you dont have months to wait for installation then go somewhere else. check out their facebook page for many other people who were told the same thing as me. They want your money they just dont want anything after that and that includes you contacting them

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Luke

LukeSouthern and Hills, SA

  • 2 reviews
  • 3 likes

Dodgy

published

This company will sell you what seems to be a fantastic deal....with a wait time of 6-8 weeks...they will sell you the product even when you have told them of your personal circumstances which is not applicable to your own situation.....would not be surprised if they keep the government subsidies even after you cancel the order because of their rush to sell the product. Will contact the relevant department to advise...unless you completely fit into the the circumstance of their offer I cannot recommend this mob...having said that if you do...it's probably a good deal....but the problem is they will sell you this deal anyway.....

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Simone

SimoneSouthwest, VIC

  • 2 reviews
  • 2 likes

Frost valve needing replacement- less than 2 years old

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Debra B.

Debra B.Central Highlands and Goldfields, VIC

Install done but old hotwater unit still there after 6 weeks!

published

I had a new hotwater system installed and it works well, however, the old hotwater unit is still sitting on the front driveway after many calls, emails and agreed to remove it 6 weeks ago.
The sub-contractor was not easy to deal with as kept asking for a fee to be paid for several items already included in the install fee, left the old unit there and Chromagen agreed to remove but the eyesore is still at my property.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Ricky

Ricky

  • 4 reviews
  • 18 likes

Poor Product Quality

published
Product Quality
Incentivised ReviewNo
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Questions & Answers

Nathan B.

Nathan B.asked

How long is the warranty on hot water system

No answers

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