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Chromagen

Chromagen

2.1 from 10 reviews · View Statistics

Reviews

2.1

10 reviews
3
(0)
2
(0)
  • Value for Money
    2.0 (8)
  • Product Quality
    2.0 (8)
  • Return Claim MadeYes (2) · No (6)
  • Customer Service
    2.1 (7)
  • Warranty Claim MadeYes (3) · No (4)
  • Purchase Price$3,100.00
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Johnny M

Johnny MPerth, WA

  • 2 reviews

300ltr roof mounted solar poor quality

published

Installation process was good in 2013.
The tank burst open at the lower connection point after 3 years. Chromagen replaced the tank. Today the replacement unit burst in the same place. Pressure reduction valve was replaced with both new install and replacement tank. Corrosion of steel joint was the problem in both cases (same joint)

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Ever Power Solar

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272 reviews
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Michael F.

Michael F.

  • 2 reviews
  • 1 like

Leaked and destroyed the pump in just over 2 years.

published
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1 comment
Michael F.
Michael F.
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Milind Shah

Milind ShahGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes

Terrible work

published

I Build my house with Burbank... Burbank give contract to install hot water system and solar panel. This company is useless they didn't install it properly. every time I call them, they says next week they are going to fix it but no one came to fix it yet. Because of this company I loss lot of money. I took couple of days off from work because they are promise to come but no one came yet. My Gas bill is rocket high.
When I explain my issue, helpdesk support told me their technician and their installer let them down. but they are not taking any responsibility for their terrible work.
I talk to Burbank as well they are also not happy with Chromagen and in future they will think about doing business with them.

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Very Annoyed Customer

Very Annoyed CustomerSouth East Queensland, QLD

absolute crap

published
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Shivily

Shivily

  • 3 reviews
  • 7 likes

Worst ever!!

published

Hot water stops multiple times still they can’t seem to find the issue. We struggled with ice cold water from the taps multiple times and they are not able to find or fix the issue permanently. The worst ever hot water unit I’ve dealt with.

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wry

wryGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Hot water tank reported bulged

published

I recently reported our solar hotwater system problem to Chromagen with photos and explanation. Helpdesk support replied with no problem seen. Sent more photots and provided details that the dent and bulge was not due to something hitting the tank. After this no response from support even after sending emails for updates. Customer support seems to ignore my emails. In this time and age, I did not expect this type of service because it is easy to send 1 star review. Clearly, the company does not care about any reviews from internet.

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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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liamc

liamcGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Good support

published

Having dealt with the tech support and spare parts sales people a number of time I can honestly say I've always been met with friendly service and great product knowledge. As a trades person its not always easy dealing with manufacturers, so i'm very appreciative of how they deal with their customers

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Magnumblack

MagnumblackLangwarrin

  • 2 reviews

Solar Power system

published

Easy to deal with, great price after Vic solar rebate, got half back. System was installed within weeks of ordering and Kellie from their office called the day before to check details were correct. Seamless from start to finish.

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John C

John CTorquay

Solar hot water a disaster

published

We installed a 400 litre solar hot water system just over 3 years ago. After being overseas for 2 months with the house being unoccupied, we found a serious leak in the system on our return. A water account received some days later indicated an increase usage of about 125,000 litres meaning this amount had flowed to waste over the period. The cause was a broken frost valve which was promptly replaced by a service agent. Repair cost $440!!!! Plus $200 extra water bill!!! Solar is supposed to save resources not waste them.
Chromagen response was that this part only has 1 year warranty not the 5 year highlighted warranty.
Don’t waste your money on this brand.

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Dan

DanGippsland, VIC

  • 9 reviews
  • 1 like
  • Verified customer

The Right Return on your Valued Investment

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Details

CategorySolar Retailers
After Sales ServiceYes
Services ProvidedSolar Product Retailer
Clean Energy Council MemberYes

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