I'm going into dispute with CHU, they have had assessors reports overturned, or minimised, their nominated contractors builder have made mistakes, and not listened or respected my rights as an owner. I am being bullied to finalise a claim I am disputing due to poor assessing and expensive and incompetent contractors.
They certainly aren't in the business of looking after their customers.
Biggest scams of all time - Yes that is CHU Insurance offering 24 HRS REFUND
While we are waiting for our re-funds from past 09th April ...not only CHU preferred incompetent Accessor from ADJUSTING.com.au keep promising us this refund everyday but he is so CLUELESS & HOPELESS that he can't even organise a property for us for past 2 weeks & for next 4 weeks = 6 Weeks, Hence we out of pocket accommodation expense of $12,000 + stress of finding our own accommodations.
WORST Insurance Company Ever.
Great Service from suppliers
through my work I have a lot of experience working with suppliers.
We had to claim for some property damage on our apartment and the claim ran extremely smoothly.
The builders and plumbers were amazing. They turned up on time every time and cleaned up after doing an excellent quality of work.
Thank you for making my first (and hopefully only) claim with you an absolute pleasure.
January Geelong Storm Damage
We experienced flooding from the storm and lost half our living room floor due to water damage that entered between the cement slab and newly laid parquetry floor lifting it and sone weeks later cupping the rest of the floor. The policy said eliminate any further threat of damage and due to the delay caused by CHU and the broker and their assessor we lost the floor entirely. We went ahead and replaced half of it before the other half buckled and the insurance repairer said we had to remove the whole floor, which we complied with. Then 2 months ...on there was no contact from CHU, the broker, the assessor or the repairer who was the only one to deal with us and 3 months the same. We were left with a gagged cement floor in our living room and so I called CHU and was told by John Christo to 'settle down lady'. they took $4000 a year in policy payments and we are still waiting for a phone call and are $16,000 out of pocket. They then said the builder who replaced the first half of the floor that was visibly water stained caused the damage. The storm was the worst in 100 years and water came in and ruined a newly laid floor. End of story..... A despicable company with no moral fibre sitting in marble offices in Bourke Street Melbourne while we have everything in storage and no where to live. Despicable, dishonest and disgusting people to deal with including the broker and the assessor whose name is Stacey Crook, you do the math. They are white collar criminals. We are still waiting of a phone call while we pay all the bills and suffer the consequence of an act of nature and incompetent pen pushers who take your money and say 'settle down lady' when we are destitute and paying the mortgage on a property sitting empty while they take Annual leave. Don't ever take out insurance with them. All our policies are with APIA now and they are amazing and have offered peace of mind amidst the disaster of storm debris, knowing if ever we had to claim that we would not be tarted like trailer trash.
I had the misfortune of a broken water pipe in the bathroom damaging my brand new floating floor last November. I lodged with claim and they took 3 weeks to come out to clean up the water, and that was only after I blew a blood vessel lodging formal complaints with every person I had been in contact with. It has taken 4 months to receive my payout, by cheque, can you believe in the 21st century they use cheques, and to top it off, the sent it to the wrong address, despite their website offering claims processing in 3 days. Considering my claim was less than $1500, you'd think it was $1.5million with the stuffing around they put themselves and me through. I will not be renewing my policy.
Poor excuse for an insurance company
Let me paint the picture
4 weeks ago today, i settled my separation with my now ex husband and in the separation i got one of our properties which was tenanted. The tenants handed back the keys to me on the 9th of November at which time it was discovered that there was a major water leak and a pipe bad burst within the concrete walls of the apartment block. As soon as i got into the property, i turned the water off and we called a plumber who was at the property within 20 minutes. Within the space of a week, the pipe went a further 2 times in...
Not So Useful, Not So Professional
We manage a property in a complex and there was a pipe broken in the bathroom and water managed to get into the bedroom as well as all of walk in robe. We had to get carpet cleaners into the place urgently to help the tenant
and save the carpet from complete destruction and frames ( bottom plates) from rotting. They did not pay for that cost and did not acknowledge that our prompt action was good maintenance as well as a legitimate claim.
Their rep failed to turn up the first time and when I rang their office they said he had forgotten the...file. He turned up the next time smiling and saying well I am here today and that is what matters. I said well done Bozo! He then sent me a form to fill out which was hard to read and I sent it back to them asking for a better form. The assessor kept saying "don't waste your time excess is $250 and the repair of door is $250 anyway so you are wasting your time. I said I am working for an owner and should look after their property and their rights. Being in a complex (strata title) the owners is not the direct client and so he or she has got their hand in chain because Body Corps are the clients and not the individual owners.
Had the same issues. The garage ceiling fell onto the damaging personal property. They used dodgy repairers back in 2010 when the roof was left to leak by the Owners Corporation for over 12 months. they remixed the damaged gyprock instead of replacing it. Of course it collapsed on the car damaging it and other property. Left this time is a gap in the garage ceiling. CHU Insurance owned by QBE Insurance also blamed the Owners Corporation for failing to maintain Common Property. Took the Complaint to the FOS and now heading to the Ombudsman.
They are a big insurance company but steer clear of them.
Chu rejects claim for collapsed ceiling
It took over six months for CHU insurance to reject a claim for damages to a strata unit by a collapsed ceiling during the January, 2013 storms in Sydney. Initially the insurer accepted the incomplete claim but as the claim grew, it was handed over to a insurance assessor that went back years to form the view that it was poor maintenance entirely rather than that the stormy weather that resulted in the collapse.
It was not evident that the severe weather that month was even considered as a contributing factor to try to reach a compromise...
Questions & Answers
I would like to know who can answer the questions I put to Terry Topping 2 weeks ago regarding policy number HU0013933. BCS Cairns refuses to explain so I have to ask you. Chris Jones
Hi Chris, Terry is on leave at the moment so apologies for not getting back to you. Could you please call me directly on 07 3135 7913 and I will personally assist you. Lindsay, CHU Underwriting Manager.
Hi Lindsay, I hope you can communicate with me by email. I am a laryngetomee and speech is difficult and tiring for me. It can be hard to understand me. I can forward to you the email I sent Terry if you wish
Hi Chris, thats fine, pls send through. Thanks. Lindsay
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