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Chubb Insurance
Business Insurance, Life Insurance, Home & Contents InsuranceLooking for perfectionSydney, NSW
- 60 reviews
- 67 likes
- Chubb Insurance
- Verified customer
American Express wake up and get another company to handle your extended warranty claims
Chubb make it impossible to claim. Paid $299 for appliance which failed after warranty but appliance was within American Express extended warranty underwritten by Chubb. Chubb wanted written quote that it was not repairable which cost $15 and 2 hours return trip to repairer. Supplied all receipts, statements, quotes as requested and paid me Chubb paid $252 which was the total of receipt (returned item to buy new item). If receipt was $700 would they pay $700? ABSOLUTE THIEVES.
Sharon KGGreater Melbourne (Inner), VIC
- Chubb Life Insurance
- Verified customer
Waste of Money
In November 2020 I received an email from Chubb discontinuing the policy I’ve had for many years. No reason was given, the email stating that it is not a “reflection of my personal insurability” just a business decision! They will not be offering the policy to ANY new customers in future, but surely I thought existing customers would be taken care of.
But no, the email further stated that they will NOT refund premiums paid to them!
Busy time but they listened and approved my travel insurance claim
I have read the negative reviews online but I can only say that I have had two claims over the years with my travel insurance included with my AMEX Platinum card and both were dealt with to my satisfaction. One was a straightforward medical claim for Bali belly while the other was related to the COVID 19 pandemic. They do require a lot of paperwork and I had to liaise with the people I booked with overseas to sort everything out but I felt they listened to my issues and eventually agreed that it was a valid claim. I will certainly continue to use this insurance.
1 comment
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KaleSouth East Queensland, QLD
- 2 reviews
- 3 likes
Grubby Company
Low act even for an insurance company. How many people have you ripped off and sent to the dogs with your business ethics. You'd never get your just deserts but hopefully you'll go out of business and down the drain where you deserve.
1 comment
ChubbChubb Insurance
This review coincided with a TV report about Darren Flanagan. In regard to Mr Flanagan, you posted this comment prior to the case reaching a satisfactory outcome. On the follow up episode he said: "Ch...
Read moreubb have been amazing. Today we reached a resolution where we are all happy, and I want to thank them for that."Che C.Greater Melbourne (Metropolitan), VIC
- 3 reviews
Chubb is a Grubb
Chubb should be ashamed of themselves!
Just saw the TV show “A Current Affair” here in Australia this evening, where they reported on Chubb refusing to pay Darren out on his legitimate policy for business disruption.
Guess what I have a business and pay Chubb over $8k for Professional Indemnity. I will be renewing with your competitor next year.
You people are scamming your clients and I will not be one of them!
2 comments
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that."Baloney! - this suggests that every time you wish to shaft someone and not pay them, the customer has to run to a TV station to seek justice. The only reason why you paid out Mr Flanagan was because o...
Read moref the outrage your decision and victimisation caused on national TV and the shame it caused your company. Other insurance companies operating in the same district were doing the right thing and paying out. Thousands of people had to publicly complain before Chubb responded. You were so overwhelmed that you also took down people's negative posts from your Facebook page. How embarrassing it must have been.K89Greater Melbourne (Outer), VIC
- 10 reviews
- 5 likes
Boycott Chubb Insurance
Like many other fellow Australians, after watching A Currant Affair tonight I was left so angry at what Chubb Insurance has put that poor buisness man through. He paid so much money to this company monthly to be covered for the circumstances that have affected his buisness, they happily took this money and now do not want to pay up!
You are a disgusting company, reducing a man to have to sell his family home just to pay his debts, while your staff live like fat cats off the back of genuine , hard working people!
Grow a conscience and return his phone calls to resolve this matter.
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that."NicPerth, WA
Terrible just terrible
I just watched the story on A current affair, I will never use this company and will tell everyone I talk to not to either. Get out of Australia CHUBB!!
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.Ian GPerth, WA
- 9 reviews
- 2 likes
Disgusted with CHUBB
After watching ACA I checked our business insurance and found we are insured with Chubb, when our renewal is due I won't be renewing with Chubb. Why pay their insurance premiums if they just reject all claims. How can they still be allowed to trade? Why aren't the ACCC following up on this? Hopefully everyone is now checking if they have insurance with Chubb & moving to a reputable company who will payout when needed.
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.LindaSydney, NSW
Pretty slack
After watching a current affair I don't see anyone will use your insurance company , I wouldn't. It is pretty low what you did to this guy, why should I pay for your insurance if the same thing could happen to me
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.Find out how Chubb Insurance compares to other Insurance
Know better, choose better.
Shads
- 2 reviews
- 2 likes
Dishonest
Watched A Current Affair tonight about this low life company ripping off a small business owner and Aussie Battler. Personally I would never use any company bearing the CHUBB name again. Total rip offs, fraudulent, shifty and sneaky practices. They should be de-registered as a company. Not worthy or trustworthy to do Insurance.
Since Chubb changed their position for this gentleman. I have since changed my review
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.Adrian J.South East Queensland, QLD
CHUBB INSURANCE
Watched A Current Affair tonight about this low life company ripping off a small business owner and Aussie Battler. Personally I would never use any company bearing the CHUBB name again. Total rip offs, fraudulent, shifty and sneaky practices. They should be de-registered as a company. Not worthy or trustworthy to do Insurance.
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.Jeffrey L.
- 4 reviews
- 2 likes
company is disgusting and disgraceful for the way you have treated Darren
company is disgusting and disgraceful for the way you have treated Darren. The way u have treated darren is horrific and the company should be ashamed. Do the right thing.
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.DebbieMurrumbidgee Region, NSW
- 10 reviews
- 13 likes
UNAUSTRALIAN
ACA Chanel nine 22/6/20
Watch story on Danny, a small business man who has had his business taken and possibly his house because Chubb refuse to pay his insurance claim. Disgusting
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.Sam B.
- 7 reviews
- 4 likes
Rip off and don’t pay out!
Don’t ever support this business especially after what they did to Darrel flagan! Absolutely Rubbish of a company to do this to a family that has paid good money to be insured! Fraud of a company
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.Barry G.Sydney, NSW
Watch A Current Affair before you buy!
Wondering about the Nowra man denied cover on his business continuity policy, then stonewalling by the company. Chubb behaviour appears to be disingenious, and they have chosen to say nothing to explain their position.
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.Find out how Chubb Insurance compares to other Insurance
Know better, choose better.
JohnooooSydney, NSW
- 2 reviews
- 4 likes
DO NOT USE THEM
Disgusting company who will not pay you insurance even when it's in your contract.
Also a friend of mine has disasters insurance and they won't pay him either.
Really bad company will take the matter to court
1 comment
ChubbChubb Insurance
This review followed a TV report about Darren Flanagan. In regard to Mr Flanagan, the case reaching a satisfactory outcome the following day. On the follow up episode he said: "Chubb have been amazing...
Read more. Today we reached a resolution where we are all happy, and I want to thank them for that." Chubb has a proud history of more than 100 years in Australia and a series of industry awards for claims excellence over recent years. For more details check out chubb.com/au.MannSydney, NSW
No confident with Chubb
Due to lockdown our flight has been cancelled by Air Asia on March, we purchased flight tickets on Jan. After contacted Air Asia then escalated to Chubb the insurance that we bought at the same time we purchased the ticket. Chubb requested heaps of details such as flight booking no, claim no, cancellation letter from Air Asia and so on but the result from Chubb was refund rejected due to insurance purchase after Covid 19 announced. Not sure where did Chubb get those ridiculous information, not really confident with Chubb as supplied wrong information so their can reject my request. I have contacted ACCC, they had followed up with escalate this to ASIC.
Last note for Chubb, business is not only making money but get more customers.
terrible service and waste of money
Got sick while I was on my vacation overseas so decided to make an insurance claim but it's been a month since I lodged my claim but still nothing happen. Tried to contact them through email but no response from them. This company is just a waste of money. Just quick in issuing a policy but just leave you hanging when making a claim. Would definitely not recommend them to anyone.
Karen H.South-Eastern Region, NSW
- 2 reviews
- 3 likes
No help when I broke my leg and needed domestic help.
Broke my leg, I needed domestic help and was told I need a drs letter stating I need to stay in bed.
18 years I have never missed a payment.
When I needed help, they refused.
Don’t pay this company anything.
1 comment
Scammers
RajdeepSouth East Queensland, QLD
Great support and experience
We opted for chubb upon recommendation from the Car Lease providers ( Remserv ) . They have always been very responsive and got my queries answered very soon . Their policy document is very precise and doesnt add extra overhead .
Questions & Answers
Che C.asked
Has anyone had Professional Indemnity insurance dealings with Chubb?
They appear to take your money but never payout. I am scared that they will not stand behind their policy if something were to happen. This could send my business of 20 years and my family to the wall.
I pay nearly $8,000 per year to Chubb but now I am not sure. I think I will jump ship.
Robert V.asked
Hi, can anyone give me some insight to what chubb insurance is like regarding landlord insurance?
No answers
steveo4uasked
After reading these reviews Im so worried that I made a mistake taking out a Business Amex Card that Chubb is the insurer.
I will now have to cancel my card as I definitely will not be using Chubb as an Insurer.
Pointless paying $450 a year for a Amex Business card with such awful reviews as this one.
Sure there a bad reviews with all insurers, but this one takes the cake.
Also, isnt there a rep here from Chubb?
Stupid question I guess as who would want to deal with all the complaints here.
Amex, wake up and find another insurrer otherwise your going to get a hell of cancellations ones they find about all the shocking feedbacks here.
1 answer
All i can say is that my experience with CHUBB over the years has been shocking, for over 8 years they fought my claim for lost rental income and I could no longer fight them in court as the cost of bringing an action was too much$
2019 xmas claim made re-cancelled flight due to weather in Sydney. sent in all the receipts and letter from the airline etc, they came back and asked for more information again supplied, came back again and wanted me to contact the airline for more information re-cancelled flight, Finally i told them to stuff it and keep their dollars. My claim was only for $1200 , which was the cost of rebooking a new flight and loss of 1 night accommodation. Last week i received a cheque for the amount. Not recommended and pretty useless when attached to a credit card or charge card. my card was a centurian amex .
Details
Chubb Business Insurance1.3(13) | Chubb Home & Contents InsuranceNo reviews yet | Chubb Life Insurance1.0(1) | |
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Category | Insurance and Business Insurance | Insurance and Home and Contents Insurance | Insurance and Life Insurance |
Other Insurance Types Offered | Home and Contents, Life and Travel | Business, Life and Travel | Home and Contents, Life and Travel |
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ChubbChubb Insurance
Thanks Steve, appreciate the feedback.