??!

See the Best Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
0
3 star
1
2 star
1
1 star
23

Karen H.

Karen H.South-Eastern Region, NSW

  • 2 reviews
  • 2 likes

No help when I broke my leg and needed domestic help.

published

Broke my leg, I needed domestic help and was told I need a drs letter stating I need to stay in bed.
18 years I have never missed a payment.
When I needed help, they refused.
Don’t pay this company anything.

Value for Money
Transparency
Customer Service
1 comment
Karen H.
Karen H.

Scammers


Rajdeep

RajdeepSouth East Queensland, QLD

Great support and experience

published

We opted for chubb upon recommendation from the Car Lease providers ( Remserv ) . They have always been very responsive and got my queries answered very soon . Their policy document is very precise and doesnt add extra overhead .

Value for Money
Transparency
Customer Service

Chubb

ChubbNorth Queensland, QLD

Waste of money

published

4 months after accident and still no result, still taking money off me .can't get pay ments to stop , ridiculous paper work to be completed, never have strait answers their a JOKE, stay away

Value for Money
Customer Service
Colin Hudson

Colin HudsonSydney, NSW

  • 2 reviews
  • 6 likes

Amex Centurion member for over 35 years

published

Flight canceled due to weather at Sydney airport.
when i travel i use Amex Centurion Card, The complimentary Chubb insurance policy makes several claims but are basically hopeless and then question your claim several times requesting basic information that has previously been provided. Hopeless customer service.

Insurance claim madeYes

Killara, NSW

Killara, NSWSydney, NSW

  • 3 reviews
  • 6 likes
  • Verified customer

Buyer Beware!! Absolutely Useless Coverage! Total Waste of Money!!

published
Insurance claim madeYes

KDJ

KDJMornington

  • Verified customer

Excellent service - fully satisfied

published

I had to cancel a complex self-organised trip to South America due to a medical diagnosis.
The trip was covered through my complimentary AMEX card insurance benefit.
The claim was handled professionally and very quickly by Chubb, even to the extent of waiving the excess payment, because I handled the follow-ups with numerous providers (airlines, hotel booking agencies, tour companies for excursions etc.) myself and only claimed the remaining shortfalls after receiving refunds from them.
Well done, Chubb!

Insurance claim madeYes

Matt

MattSydney

  • 2 reviews
  • 3 likes
  • Verified customer

Insurance excess made my claim useless

published

Mine was not Life Insurance, nevertheless I had a disappointing outcome with Chubb Insurance. However, the processing of my claim was quite timely.

Long story short, my check-in luggage was damaged, made a claim however the policy excess (at $100) basically meant I get to claim nothing for compensation! Years ago I had made a damaged luggage claim with another insurance provider, much happier with that outcome!

Basically there are other better insurance companies out there, and pay attention to insurance excess which may render your claims useless.

Insurance claim madeYes

Natasha

Natasha

  • 2 reviews
  • 6 likes

Waste of money!!

published
Insurance claim madeYes

Chubb rates Zero for accurate information

published
Insurance claim madeYes
1 comment
skier
skier

great Advice!

Marla

MarlaAdelaide

  • 10 reviews
  • 18 likes
  • Verified customer

Worst of the worst Insurance

published

They closed the claims without final resolution, I tried to call the customer service and the operator cannot explain more further for my inquiries, so I demanded to speak to a supervisor or manager of the team but he told me that theres no one is available, that sucks. anyway I won't recommend this company to my friends and relatives based on my experience I had with them.

Insurance claim madeYes

Denice

DeniceTasmania

  • 20 reviews
  • 25 likes

Impossible claim criteria expectation

published
Insurance claim madeNo
1 comment
Denice
Denice

No comment nor private acknowledgement from chubb, even though i submitted a complaint to their feedback site!! Arrogance doesnit even come close to the attitude of this company. AVOID AVOID AVOID as i said before.


Kay

KayMannering Park

Chubb Travel Insurance - cancellation

published

We took our travel insurance with Australian Seniors underwitten by Chubb. Used the online option and claim was processed within 4 days. I then found due to a mistake by me during the claim. I had mistakenly left an Invoice off totalling $400 i emailed Chubb with a copy of Invoice and today received confirmation that this extra claim was being processed. Brilliant customer service.

Insurance claim madeYes

Lana

LanaSydney, NSW

  • 10 reviews
  • 20 likes

I have chubb insurance as part of my platinum amex - what a waste of money

published

I have had to make a travel insurance claim after returning from a holiday. The claim is for $400. The reams of paper work and reports that I have had to provide to Chubb is ridiculous. I am paying $1600 for an amex card that is meant to have the best insurance - chubb attached to it . I will never use Chubb again and will be cancelling my amex card. I am a founding amex card member and have been with them for over 40 years!

Insurance claim madeYes

Frustrated waiting

Frustrated waitingMelbourne

  • 3 reviews
  • 7 likes

Do not go near them.

published

Provided free, with AMEX platinium , not worth the paper its written on
No cover for laptop or any valuables that are damaged in your suitcase , eg you camera .
Disappointing that Amex are providing such an inferior policy to their Platinum customers.

Insurance claim madeYes

Lyn Holland

Lyn Holland

  • 2 reviews
  • 5 likes
  • Verified customer

Doesn't pay out

published

Tiger cancelled our flight one hour before departure because of "engineering difficulties". They could only offer a replacement flight two days later. When we chose not to take this offer, they refunded the one way basic flight (but not what we paid for checked in baggage). Chubb Insurance did not pay what we had paid for checked in baggage & nothing for the replacement flight on another carrier. Their reason? Because our policy only covered cancelled flights due to industrial disputes. Waste of money.

Insurance claim madeYes
Gazluthier

Gazluthier

  • 3 reviews
  • 5 likes

Very stressful due to lack of feedback

published
Insurance claim madeYes

renee

reneeSydney

Travel insurance 2 seniors, 1 off travel insurance - overseas

published

Aust Medical Assist Line, very helpful.
Chubb insurance process, long winded and difficult claims dept personnel.
Despite the constant promise of the re-imbursement money going in the bank, it never happened according to their promises.
Everyday, some excuse !!!
Very rarely returned calls when messages left.
On my experience - I would recommend - DO NOT DEAL with these people.
p.s. from date of injury till receipt of payment approx 2 months, Not good enough Chubb!!!

Insurance claim madeYes

TBHOODLE

TBHOODLEBrisbane

  • 3 reviews
  • 8 likes

chubb travel insurance

published

I tried to make a small claim for $150 because i had to claim some medical expenses. They have an excess of $100, so i would only get $50 back - ok. However it too almost an hour to fill out their online form because it was very buggy, and in the end I uploaded the doctors receipt and the whole system crashed. I believe they do this to make claiming difficult so people give up.

Insurance claim madeYes

OldHarry

OldHarrySydney, NSW

  • 7 reviews
  • 8 likes

Read the PDS before you purchase (tired advice but still valid)

published
Insurance claim madeNo

Save your money and time!

published
Insurance claim madeYes

Page 1 of 2

Questions & Answers

Robert V.

Robert V.asked

Hi, can anyone give me some insight to what chubb insurance is like regarding landlord insurance?

No answers

steveo4u

steveo4uasked

After reading these reviews Im so worried that I made a mistake taking out a Business Amex Card that Chubb is the insurer.
I will now have to cancel my card as I definitely will not be using Chubb as an Insurer.
Pointless paying $450 a year for a Amex Business card with such awful reviews as this one.
Sure there a bad reviews with all insurers, but this one takes the cake.
Also, isnt there a rep here from Chubb?
Stupid question I guess as who would want to deal with all the complaints here.
Amex, wake up and find another insurrer otherwise your going to get a hell of cancellations ones they find about all the shocking feedbacks here.

1 answer
Colin Hudson
Colin Hudson

All i can say is that my experience with CHUBB over the years has been shocking, for over 8 years they fought my claim for lost rental income and I could no longer fight them in court as the cost of bringing an action was too much$
2019 xmas claim made re-cancelled flight due to weather in Sydney. sent in all the receipts and letter from the airline etc, they came back and asked for more information again supplied, came back again and wanted me to contact the airline for more information re-cancelled flight, Finally i told them to stuff it and keep their dollars. My claim was only for $1200 , which was the cost of rebooking a new flight and loss of 1 night accommodation. Last week i received a cheque for the amount. Not recommended and pretty useless when attached to a credit card or charge card. my card was a centurian amex .


Jacqueline Van Tongeren

Jacqueline Van Tongeren asked

I just took out Life Insurance with Chubb. After reading many 'Travel Insurance' reviews, I'm feeling a little apprehensive. If anyone has had any experience with Life Insurance with Chubb, it would be greatly appreciated if you could shed some light. Thank you

3 answers
Cathy19
Cathy19

We have not long returned from USA and Canada. We had travel insurance with Chubb through American Express. What a nightmare! Don’t do it!
I left my bag behind in a breakfast bar. It contained some valuable pieces but also my $700 reading glasses

Brad AU
Brad AU

They are terrible!
Dont do it.
See my review above

Colin Hudson
Colin Hudson

Please be aware they will take your money but are hopeless and misleading when you try and claim, change to another company but make sure the new company is not underwritten by CHUBB


Get an answer from our members

Details

Chubb Business Insurance

Chubb Business Insurance

No reviews
Chubb Home & Contents Insurance

Chubb Home & Contents Insurance

No reviews
Chubb Life Insurance

Chubb Life Insurance

No reviews
CategoryInsurance and Business InsuranceInsurance and Home and Contents InsuranceInsurance and Life Insurance
Contact Number 1800 815 6751800 815 6751800 815 675
Email Address customerservice.aunz@chubb.comcustomerservice.aunz@chubb.comcustomerservice.aunz@chubb.com
24-Hour Phone Contact NoNoNo
Online Live Chat NoNoNo
Other Insurance Types Offered Home and Contents, Life and TravelBusiness, Life and TravelHome and Contents, Life and Travel

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.