Chubb make it impossible to claim. Paid $299 for appliance which failed after warranty but appliance was within American Express extended warranty underwritten by Chubb. Chubb wanted written quote that it was not repairable which cost $15 and 2 hours return trip to repairer. Supplied all receipts, statements, quotes as requested and paid me Chubb paid $252 which was the total of receipt (returned item to buy new item). If receipt was $700 would they pay $700? ABSOLUTE THIEVES.

In November 2020 I received an email from Chubb discontinuing the policy I’ve had for many years. No reason was given, the email stating that it is not a “reflection of my personal insurability” just a business decision! They will not be offering the policy to ANY new customers in future, but surely I thought existing customers would be taken care of.
But no, the email further stated that they will NOT refund premiums paid to them!

I have read the negative reviews online but I can only say that I have had two claims over the years with my travel insurance included with my AMEX Platinum card and both were dealt with to my satisfaction. One was a straightforward medical claim for Bali belly while the other was related to the COVID 19 pandemic. They do require a lot of paperwork and I had to liaise with the people I booked with overseas to sort everything out but I felt they listened to my issues and eventually agreed that it was a valid claim. I will certainly continue to use this insurance.

Low act even for an insurance company. How many people have you ripped off and sent to the dogs with your business ethics. You'd never get your just deserts but hopefully you'll go out of business and down the drain where you deserve.

Chubb should be ashamed of themselves!
Just saw the TV show “A Current Affair” here in Australia this evening, where they reported on Chubb refusing to pay Darren out on his legitimate policy for business disruption.
Guess what I have a business and pay Chubb over $8k for Professional Indemnity. I will be renewing with your competitor next year.
You people are scamming your clients and I will not be one of them!

Like many other fellow Australians, after watching A Currant Affair tonight I was left so angry at what Chubb Insurance has put that poor buisness man through. He paid so much money to this company monthly to be covered for the circumstances that have affected his buisness, they happily took this money and now do not want to pay up!
You are a disgusting company, reducing a man to have to sell his family home just to pay his debts, while your staff live like fat cats off the back of genuine , hard working people!
Grow a conscience and return his phone calls to resolve this matter.

I just watched the story on A current affair, I will never use this company and will tell everyone I talk to not to either. Get out of Australia CHUBB!!

After watching ACA I checked our business insurance and found we are insured with Chubb, when our renewal is due I won't be renewing with Chubb. Why pay their insurance premiums if they just reject all claims. How can they still be allowed to trade? Why aren't the ACCC following up on this? Hopefully everyone is now checking if they have insurance with Chubb & moving to a reputable company who will payout when needed.

After watching a current affair I don't see anyone will use your insurance company , I wouldn't. It is pretty low what you did to this guy, why should I pay for your insurance if the same thing could happen to me

Watched A Current Affair tonight about this low life company ripping off a small business owner and Aussie Battler. Personally I would never use any company bearing the CHUBB name again. Total rip offs, fraudulent, shifty and sneaky practices. They should be de-registered as a company. Not worthy or trustworthy to do Insurance.

Since Chubb changed their position for this gentleman. I have since changed my review

Watched A Current Affair tonight about this low life company ripping off a small business owner and Aussie Battler. Personally I would never use any company bearing the CHUBB name again. Total rip offs, fraudulent, shifty and sneaky practices. They should be de-registered as a company. Not worthy or trustworthy to do Insurance.

company is disgusting and disgraceful for the way you have treated Darren. The way u have treated darren is horrific and the company should be ashamed. Do the right thing.

ACA Chanel nine 22/6/20
Watch story on Danny, a small business man who has had his business taken and possibly his house because Chubb refuse to pay his insurance claim. Disgusting

Don’t ever support this business especially after what they did to Darrel flagan! Absolutely Rubbish of a company to do this to a family that has paid good money to be insured! Fraud of a company

Wondering about the Nowra man denied cover on his business continuity policy, then stonewalling by the company. Chubb behaviour appears to be disingenious, and they have chosen to say nothing to explain their position.

Disgusting company who will not pay you insurance even when it's in your contract.
Also a friend of mine has disasters insurance and they won't pay him either.
Really bad company will take the matter to court

Due to lockdown our flight has been cancelled by Air Asia on March, we purchased flight tickets on Jan. After contacted Air Asia then escalated to Chubb the insurance that we bought at the same time we purchased the ticket. Chubb requested heaps of details such as flight booking no, claim no, cancellation letter from Air Asia and so on but the result from Chubb was refund rejected due to insurance purchase after Covid 19 announced. Not sure where did Chubb get those ridiculous information, not really confident with Chubb as supplied wrong information so their can reject my request. I have contacted ACCC, they had followed up with escalate this to ASIC.
Last note for Chubb, business is not only making money but get more customers.

Got sick while I was on my vacation overseas so decided to make an insurance claim but it's been a month since I lodged my claim but still nothing happen. Tried to contact them through email but no response from them. This company is just a waste of money. Just quick in issuing a policy but just leave you hanging when making a claim. Would definitely not recommend them to anyone.

Broke my leg, I needed domestic help and was told I need a drs letter stating I need to stay in bed.
18 years I have never missed a payment.
When I needed help, they refused.
Don’t pay this company anything.

We opted for chubb upon recommendation from the Car Lease providers ( Remserv ) . They have always been very responsive and got my queries answered very soon . Their policy document is very precise and doesnt add extra overhead .