- Chubb Insurance
Excellent service - fully satisfied
I had to cancel a complex self-organised trip to South America due to a medical diagnosis.
The trip was covered through my complimentary AMEX card insurance benefit.
The claim was handled professionally and very quickly by Chubb, even to the extent of waiving the excess payment, because I handled the follow-ups with numerous providers (airlines, hotel booking agencies, tour companies for excursions etc.) myself and only claimed the remaining shortfalls after receiving refunds from them.
Well done, Chubb!
- Chubb Insurance
Insurance excess made my claim useless
Mine was not Life Insurance, nevertheless I had a disappointing outcome with Chubb Insurance. However, the processing of my claim was quite timely.
Long story short, my check-in luggage was damaged, made a claim however the policy excess (at $100) basically meant I get to claim nothing for compensation! Years ago I had made a damaged luggage claim with another insurance provider, much happier with that outcome!
Basically there are other better insurance companies out there, and pay attention to insurance excess which may render your claims useless.
Waste of money!!
I took out flight insurance with Chubb for a flight from Sydney to Brisbane. My flight got cancelled by TigerAir and they were unable to offer me a suitable alternative flight (the best they could come up with was a flight for 3 days later!) I had to be back in Brisbane the following day as I was with my parents who had a flight booked back to the UK that evening and I had work the following day. Therefore, we were left with no other option but to book another flight, which incurred additional costs for the flight and hotels/taxis etc. Having m...y flight insured, I was under the impression that I would be able to claim back the additional costs incurred or at least receive some compensation - after all, this is why you book insurance - to cover you for times like these. I made a claim to Chubb and they responded stating that I was not covered and entitled to receive any money for these costs - I could only claim back the cost of my original flight (which was of course already refunded by the airline therefore not applicable). This left me wondering what is the point in travel insurance is if it doesn't cover something as BASIC as a flight being cancelled by the airline and, as a result, having to book an alternative mode of transport as a suitable alternative was NOT offered? Chubb is a complete scam and waste of time and money. I am now left out of pocket. This flight cancellation was a result of a circumstance beyond my control, therefore I can not understand why insurance would not cover this. Chubb stated that they looked into refunding me due to my need to return to Brisbane but I was told that my reasons for needing to get home were not important enough to be considered for a claim! Earning a living and keeping my job clearly isn't important to Chubb - I guess they have already taken my money!! The cancellation in itself caused significant stress, with my family and I left with no alternative option from TigerAir to enable them to catch their pre-booked and paid-for flight back to the UK, and for me to attend pre-arranged commitments integral to keeping my employment, and my livelihood. Now in addition to this stress, I have been left with a significant bill.
Chubb rates Zero for accurate information
I also have American Express cards in Australia with Travel Insurance from CHUBB. I decided to look into it. What a garbage company is Chubb. Going to USA to ski, I asked a question & the phone rep tells me can ONLY ski on groomed runs, even within the resort boundary. Totally impractical as NA resorts are so large it is physically Impossible to " groom" every run, plus skiers look for untracted powder runs!
The kicker though IS: Nowhere in the policy wording does it say or list THIS... I point this out to the agent, they respond that its in ...
- Chubb Insurance
Worst of the worst Insurance
They closed the claims without final resolution, I tried to call the customer service and the operator cannot explain more further for my inquiries, so I demanded to speak to a supervisor or manager of the team but he told me that theres no one is available, that sucks. anyway I won't recommend this company to my friends and relatives based on my experience I had with them.
Impossible claim criteria expectation
I have had" gold lease" protection with this company the entire time i have had my novated lease.
What a scam! My husband has just been diagnosed with terminal cancer and only a short life expectancy is given.
He is very ill, having had radiation and starting chemotherapy next week and i have taken time off work ( long service leave for a month,then without pay for 6 mths or so) thanks to very supportive employer.
I thought my novated lease payments was the one certainty i had in regards to the myriad insurance policies one has to decipher t...
Chubb Travel Insurance - cancellation
We took our travel insurance with Australian Seniors underwitten by Chubb. Used the online option and claim was processed within 4 days. I then found due to a mistake by me during the claim. I had mistakenly left an Invoice off totalling $400 i emailed Chubb with a copy of Invoice and today received confirmation that this extra claim was being processed. Brilliant customer service.
I have chubb insurance as part of my platinum amex - what a waste of money
I have had to make a travel insurance claim after returning from a holiday. The claim is for $400. The reams of paper work and reports that I have had to provide to Chubb is ridiculous. I am paying $1600 for an amex card that is meant to have the best insurance - chubb attached to it . I will never use Chubb again and will be cancelling my amex card. I am a founding amex card member and have been with them for over 40 years!
Do not go near them.
Provided free, with AMEX platinium , not worth the paper its written on
No cover for laptop or any valuables that are damaged in your suitcase , eg you camera .
Disappointing that Amex are providing such an inferior policy to their Platinum customers.
- Chubb Insurance
Doesn't pay out
Tiger cancelled our flight one hour before departure because of "engineering difficulties". They could only offer a replacement flight two days later. When we chose not to take this offer, they refunded the one way basic flight (but not what we paid for checked in baggage). Chubb Insurance did not pay what we had paid for checked in baggage & nothing for the replacement flight on another carrier. Their reason? Because our policy only covered cancelled flights due to industrial disputes. Waste of money.
Very stressful due to lack of feedback
My wife had a medical emergency in Honolulu. Taken to hospital and we had to cancel the rest of our holiday onto the US. Assist were there and took details. Wanted medical records up front before they would proceed. Very disappointed in their attitude. Paid for a month and only used 8 days of insurance. Claimed our airline ticket expenses and hotel overstay. Wrote to them 13 times requesting information and offering any thing else they needed. Got sick of writing with no response. Made a complaint and received a reply from the Sydney office off...ering help. Next afternoon our personal expenses were paid into our bank account. We are very grateful for this but they need to give clients a direct contact to deal with personal matters. I am still chasing them for a response on our ambulance bill and miscellaneous medical expenses. I need to know that these are being paid as I do not want to be red flagged for unpaid debts in the US when and if we travel again. All they need to do to improve their dead system is to appoint each client with an Australian contact case manager. Instead they deliberately keep you in the dark until you become so frustrated you want to go down and confront them in their office. Unless they improve drastically in their transparency and treat clients with respect, I will be reviewing my insurance provider for future travel. Bought the policy as Part of American Express Travel Insurance. They were not interested in helping us at all even though we have been members since 1981. I will also be reviewing my American express membership. Sold under their banner and denied any help whatsoever.
Travel insurance 2 seniors, 1 off travel insurance - overseas
Aust Medical Assist Line, very helpful.
Chubb insurance process, long winded and difficult claims dept personnel.
Despite the constant promise of the re-imbursement money going in the bank, it never happened according to their promises.
Everyday, some excuse !!!
Very rarely returned calls when messages left.
On my experience - I would recommend - DO NOT DEAL with these people.
p.s. from date of injury till receipt of payment approx 2 months, Not good enough Chubb!!!
chubb travel insurance
I tried to make a small claim for $150 because i had to claim some medical expenses. They have an excess of $100, so i would only get $50 back - ok. However it too almost an hour to fill out their online form because it was very buggy, and in the end I uploaded the doctors receipt and the whole system crashed. I believe they do this to make claiming difficult so people give up.
Read the PDS before you purchase (tired advice but still valid)
I bought tickets on the Cathay Pacific site. They promote Chubb as their insurer of choice, so I went along with that. Hey, if they are recommended by a well-know airline wouldn't you think they'd be good? Only afterwards did I read the small print on cathaypacific.com/cx/en_AU/latest-offers/travel-insurance/introduction.html. It says:
Terms, conditions and exclusions apply (please check the PDS for full details). For example, there is no cover for:
1 Transport Provider delays, cancellation or rescheduling (unless it is as a result of a...
Save your money and time!
Terrible insurance. I travel with Tiger and because they are famous for flight cancellation I decided to purchased the insurance. At the end my flight was cancelled and I was offered a ticket two days after. Due to work reason I had to be back in Melbourne the day after so I had to purchase a new ticket with Jetstar for $360. I made a claim to Chubb and after 1 month they told me I will not receive any money back for the following reasons:
Section 1 Cancellation/Amendment of Tigerair Ticket
We will pay under Section 1:
Cover under Sect...ion 1 begins from the date of issue of Your Policy. If, following the date of issue of Your Policy, Your Journey is cancelled, curtailed or unable to be completed due to any unforeseen circumstances outside Your control, We will pay You the non-refundable unused portion of Your domestic Tigerair travel ticket, or the reasonable costs of re-scheduling Your Tigerair travel ticket, if you are unable to travel on Your original departure date due to unforeseeable circumstances outside Your control. We will not pay under Section 1: For loss caused by or arising from: 2. Transport Provider delays, cancellation or rescheduling (unless it is as a result of a strike of which there had been no warning prior to the Issue Date);
Life insurance joke
After paying life insurance forever, my father planned to support his wife after he passed.
However, Chubb has NOT made the process easy for my elderly mother. (81)
At least 5 contacts, "we will call you back today"... never happened.
The payment is now in the mail... only after the ombudsmen was mentioned!
A joke... holding on to claims as long as they can. Seek insurance elsewhere. Especially for the elderly
- Chubb Insurance
We used the Travel Insurance offered by American Express which is handled by Chubb (you must purchase your tickets with the Amex card). We had all the necessary documents ie proof of ownership, costs, Police report etc for a theft. The whole process was done online and was very easy. Correspondence via email was quick and so was payout (less the $250 excess). A very pleasing experience.
- Chubb Insurance
Excellent service from Chubb Travel Insurance
A few days after my partner and I took out insurance with Chubb on a big holiday, my partner's sister was diagnosed with an aggressive cancer and our cancellation costs came to just over $1000. Our claim included a statement from the doctor confirming a serious illness. Chubb asked for more details, which would have required the sister to sign a release. By that time she was so ill my partner couldn't bring herself to ask for it, We explained this to Chubb, and said that if that meant our claim couldn't proceed, then so be it. We were therefore very pleased and surprised when they paid out our claim without getting the extra documentation they had requested.
By far the worst service.
Very slow and unresponsive. I lodged a claim online and it takes on average a week to respond to each email. After two months a simple claim is still pending in review. I work in insurance and with chubb on a commercial scale and this is a very poor reflection on the company.
An unacceptable outcome
Took travel insurance since I learned that Tiger Airlines often cancels their flights. Indeed this what happened, resulting in me having to buy a ticket from another airline to be able to make my appointment.
Submitted the claim, but response was as follows:
We will pay under Section 1: Cover under Section 1 begins from the date of issue of Your Policy. If, following the date of issue of Your Policy, Your Journey is cancelled, curtailed or unable to be completed due to any unforeseen circumstances outside Your control.
We will not pay...under Section 1: For loss caused by or arising from: 2. Transport Provider delays, cancellation or rescheduling (unless it is as a result of a strike of which there had been no warning prior to the Issue Date); so they will not pay??? Ridiculous.
- Chubb Insurance
I am one of the millions who's very disappointed with chubb insurance. It's a rubbish insurance! Don't ever buy one! you are just wasting your money.
We included our insurance in our flight with tigerair. Our departure date was cancelled due to "operational requirement", Tigerair offered us another flight but I don't like the changed date, so I decided to cancel my ticket with tigerair and buy a new one from virgin airlines. I bought the new ticket in a last minute so it was very expensive. I made a claim to chubb insurance but it was reject...ed. Upon our return, tigerair cancelled our flight again and changed our flight the following day, We accepted their offer to take the flight the following day but then we have to pay another night in our hotel. I made a claim to chubb insurance but they rejected it. It's a useless insurance!!! Paid $30 for nothing!
Made a claim on return from USA in April 2017, supplied all information required and paid excess on 21/5/17, had contact with them via phone and email. Was assured claim finalized!
Today is 12/8/17 and the people I stayed with in USA have had a visit from the collections depth of hospital looking for me, how embarrassing.
Chubb claim the original chq sent in July was returned incorrect address and they said they had contacted hospital for new address, also lies.
I contacted hospital is USA this morning no funds have been received and no contact from the insurance company.
So frustrating when no one can help you.
I would never take a policy with them again.
Great Customer Service - Very caring staff.
My partner had a heart incident in Italy which resulted in him being in a coma for 6 weeks. Chubb were extremely helpful and empathetic. They called regularly to not only check how he was doing but to see how I was considering I was on my own far away from home. When I couldn't cope once he woke they provided 24 hr nursing assistance at the hospital. We were provided business class flights home & medical staff if we needed. They met all costs promptly. I would have been lost without them.
Chubb insurance don't waste you're money
Beware!! If you are purchasing travel insurance with this company.
My story: I took out insurance when purchasing flights to Coffs Harbour, which cost an additional 30 dollars per person. I assumed this would safe guard us from events such as cancellations and major delays. I was very wrong! Our flight was cancelled and after a long and tedious 48 hours of trying to contact Chubb and re book new flights we were out of pocket a minimum of $1000.
On our return I contacted Chubb and put forward a claim. Chubb took a month to assess the claim ...
- Chubb Insurance
terrible holiday insurance
I made a claim on my holiday insurance with chubb through american express for a stolen suitcase. After 3 months of sending very long emails when they repeatedly asked for information I had already sent and were unhelpful on the phone I gave up on the claim and switched to my home insurance, who were brilliant and sorted the claim within a month. Do not recommending chubb unless you have a lot of time to spare and a lot of patience!!
Questions & Answers
Has anyone had Professional Indemnity insurance dealings with Chubb?
They appear to take your money but never payout. I am scared that they will not stand behind their policy if something were to happen. This could send my business of 20 years and my family to the wall.
I pay nearly $8,000 per year to Chubb but now I am not sure. I think I will jump ship.
Make sure you do. They are grubs
Hi, can anyone give me some insight to what chubb insurance is like regarding landlord insurance?
After reading these reviews Im so worried that I made a mistake taking out a Business Amex Card that Chubb is the insurer.
I will now have to cancel my card as I definitely will not be using Chubb as an Insurer.
Pointless paying $450 a year for a Amex Business card with such awful reviews as this one.
Sure there a bad reviews with all insurers, but this one takes the cake.
Also, isnt there a rep here from Chubb?
Stupid question I guess as who would want to deal with all the complaints here.
Amex, wake up and find another insurrer otherwise your going to get a hell of cancellations ones they find about all the shocking feedbacks here.
All i can say is that my experience with CHUBB over the years has been shocking, for over 8 years they fought my claim for lost rental income and I could no longer fight them in court as the cost of bringing an action was too much$
2019 xmas claim made re-cancelled flight due to weather in Sydney. sent in all the receipts and letter from the airline etc, they came back and asked for more information again supplied, came back again and wanted me to contact the airline for more information re-cancelled flight, Finally i told them to stuff it and keep their dollars. My claim was only for $1200 , which was the cost of rebooking a new flight and loss of 1 night accommodation. Last week i received a cheque for the amount. Not recommended and pretty useless when attached to a credit card or charge card. my card was a centurian amex .
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