Very stressful due to lack of feedback
My wife had a medical emergency in Honolulu. Taken to hospital and we had to cancel the rest of our holiday onto the US. Assist were there and took details. Wanted medical records up front before they would proceed. Very disappointed in their attitude. Paid for a month and only used 8 days of insurance. Claimed our airline ticket expenses and hotel overstay. Wrote to them 13 times requesting information and offering any thing else they needed. Got sick of writing with no response. Made a complaint and received a reply from the Sydney office off...ering help. Next afternoon our personal expenses were paid into our bank account. We are very grateful for this but they need to give clients a direct contact to deal with personal matters. I am still chasing them for a response on our ambulance bill and miscellaneous medical expenses. I need to know that these are being paid as I do not want to be red flagged for unpaid debts in the US when and if we travel again. All they need to do to improve their dead system is to appoint each client with an Australian contact case manager. Instead they deliberately keep you in the dark until you become so frustrated you want to go down and confront them in their office. Unless they improve drastically in their transparency and treat clients with respect, I will be reviewing my insurance provider for future travel. Bought the policy as Part of American Express Travel Insurance. They were not interested in helping us at all even though we have been members since 1981. I will also be reviewing my American express membership. Sold under their banner and denied any help whatsoever.
Questions & Answers
Has anyone had Professional Indemnity insurance dealings with Chubb?
They appear to take your money but never payout. I am scared that they will not stand behind their policy if something were to happen. This could send my business of 20 years and my family to the wall.
I pay nearly $8,000 per year to Chubb but now I am not sure. I think I will jump ship.
Make sure you do. They are grubs
Hi, can anyone give me some insight to what chubb insurance is like regarding landlord insurance?
After reading these reviews Im so worried that I made a mistake taking out a Business Amex Card that Chubb is the insurer.
I will now have to cancel my card as I definitely will not be using Chubb as an Insurer.
Pointless paying $450 a year for a Amex Business card with such awful reviews as this one.
Sure there a bad reviews with all insurers, but this one takes the cake.
Also, isnt there a rep here from Chubb?
Stupid question I guess as who would want to deal with all the complaints here.
Amex, wake up and find another insurrer otherwise your going to get a hell of cancellations ones they find about all the shocking feedbacks here.
All i can say is that my experience with CHUBB over the years has been shocking, for over 8 years they fought my claim for lost rental income and I could no longer fight them in court as the cost of bringing an action was too much$
2019 xmas claim made re-cancelled flight due to weather in Sydney. sent in all the receipts and letter from the airline etc, they came back and asked for more information again supplied, came back again and wanted me to contact the airline for more information re-cancelled flight, Finally i told them to stuff it and keep their dollars. My claim was only for $1200 , which was the cost of rebooking a new flight and loss of 1 night accommodation. Last week i received a cheque for the amount. Not recommended and pretty useless when attached to a credit card or charge card. my card was a centurian amex .
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