Busy time but they listened and approved my travel insurance claim
I have read the negative reviews online but I can only say that I have had two claims over the years with my travel insurance included with my AMEX Platinum card and both were dealt with to my satisfaction. One was a straightforward medical claim for Bali belly while the other was related to the COVID 19 pandemic. They do require a lot of paperwork and I had to liaise with the people I booked with overseas to sort everything out but I felt they listened to my issues and eventually agreed that it was a valid claim. I will certainly continue to use this insurance.
Watched A Current Affair tonight about this low life company ripping off a small business owner and Aussie Battler. Personally I would never use any company bearing the CHUBB name again. Total rip offs, fraudulent, shifty and sneaky practices. They should be de-registered as a company. Not worthy or trustworthy to do Insurance.
Since Chubb changed their position for this gentleman. I have since changed my review
Great support and experience
We opted for chubb upon recommendation from the Car Lease providers ( Remserv ) . They have always been very responsive and got my queries answered very soon . Their policy document is very precise and doesnt add extra overhead .
- Chubb Insurance
Excellent service - fully satisfied
I had to cancel a complex self-organised trip to South America due to a medical diagnosis.
The trip was covered through my complimentary AMEX card insurance benefit.
The claim was handled professionally and very quickly by Chubb, even to the extent of waiving the excess payment, because I handled the follow-ups with numerous providers (airlines, hotel booking agencies, tour companies for excursions etc.) myself and only claimed the remaining shortfalls after receiving refunds from them.
Well done, Chubb!
Chubb Travel Insurance - cancellation
We took our travel insurance with Australian Seniors underwitten by Chubb. Used the online option and claim was processed within 4 days. I then found due to a mistake by me during the claim. I had mistakenly left an Invoice off totalling $400 i emailed Chubb with a copy of Invoice and today received confirmation that this extra claim was being processed. Brilliant customer service.
Very stressful due to lack of feedback
My wife had a medical emergency in Honolulu. Taken to hospital and we had to cancel the rest of our holiday onto the US. Assist were there and took details. Wanted medical records up front before they would proceed. Very disappointed in their attitude. Paid for a month and only used 8 days of insurance. Claimed our airline ticket expenses and hotel overstay. Wrote to them 13 times requesting information and offering any thing else they needed. Got sick of writing with no response. Made a complaint and received a reply from the Sydney office off...ering help. Next afternoon our personal expenses were paid into our bank account. We are very grateful for this but they need to give clients a direct contact to deal with personal matters. I am still chasing them for a response on our ambulance bill and miscellaneous medical expenses. I need to know that these are being paid as I do not want to be red flagged for unpaid debts in the US when and if we travel again. All they need to do to improve their dead system is to appoint each client with an Australian contact case manager. Instead they deliberately keep you in the dark until you become so frustrated you want to go down and confront them in their office. Unless they improve drastically in their transparency and treat clients with respect, I will be reviewing my insurance provider for future travel. Bought the policy as Part of American Express Travel Insurance. They were not interested in helping us at all even though we have been members since 1981. I will also be reviewing my American express membership. Sold under their banner and denied any help whatsoever.
- Chubb Insurance
We used the Travel Insurance offered by American Express which is handled by Chubb (you must purchase your tickets with the Amex card). We had all the necessary documents ie proof of ownership, costs, Police report etc for a theft. The whole process was done online and was very easy. Correspondence via email was quick and so was payout (less the $250 excess). A very pleasing experience.
- Chubb Insurance
Excellent service from Chubb Travel Insurance
A few days after my partner and I took out insurance with Chubb on a big holiday, my partner's sister was diagnosed with an aggressive cancer and our cancellation costs came to just over $1000. Our claim included a statement from the doctor confirming a serious illness. Chubb asked for more details, which would have required the sister to sign a release. By that time she was so ill my partner couldn't bring herself to ask for it, We explained this to Chubb, and said that if that meant our claim couldn't proceed, then so be it. We were therefore very pleased and surprised when they paid out our claim without getting the extra documentation they had requested.
Great Customer Service - Very caring staff.
My partner had a heart incident in Italy which resulted in him being in a coma for 6 weeks. Chubb were extremely helpful and empathetic. They called regularly to not only check how he was doing but to see how I was considering I was on my own far away from home. When I couldn't cope once he woke they provided 24 hr nursing assistance at the hospital. We were provided business class flights home & medical staff if we needed. They met all costs promptly. I would have been lost without them.
Questions & Answers
Has anyone had Professional Indemnity insurance dealings with Chubb?
They appear to take your money but never payout. I am scared that they will not stand behind their policy if something were to happen. This could send my business of 20 years and my family to the wall.
I pay nearly $8,000 per year to Chubb but now I am not sure. I think I will jump ship.
Make sure you do. They are grubs
Hi, can anyone give me some insight to what chubb insurance is like regarding landlord insurance?
After reading these reviews Im so worried that I made a mistake taking out a Business Amex Card that Chubb is the insurer.
I will now have to cancel my card as I definitely will not be using Chubb as an Insurer.
Pointless paying $450 a year for a Amex Business card with such awful reviews as this one.
Sure there a bad reviews with all insurers, but this one takes the cake.
Also, isnt there a rep here from Chubb?
Stupid question I guess as who would want to deal with all the complaints here.
Amex, wake up and find another insurrer otherwise your going to get a hell of cancellations ones they find about all the shocking feedbacks here.
All i can say is that my experience with CHUBB over the years has been shocking, for over 8 years they fought my claim for lost rental income and I could no longer fight them in court as the cost of bringing an action was too much$
2019 xmas claim made re-cancelled flight due to weather in Sydney. sent in all the receipts and letter from the airline etc, they came back and asked for more information again supplied, came back again and wanted me to contact the airline for more information re-cancelled flight, Finally i told them to stuff it and keep their dollars. My claim was only for $1200 , which was the cost of rebooking a new flight and loss of 1 night accommodation. Last week i received a cheque for the amount. Not recommended and pretty useless when attached to a credit card or charge card. my card was a centurian amex .
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