Cincotta Putting Diabetics Lives at Risk
On 24 July my blood sugar monitor stopped working so I bought a new Accu-Check blood sugar monitor from Cincotta. It has just stopped working (after less than 3 weeks) giving error- E9. I took it back to Indooroopilly store where I bought it. They said they knew their Accu-check blood sugar monitors had a problem because others had come back with the same problem. They refused to refund or return it or even to try or provide replacement battery. I pointed out that this was in clear breach of consumer law and was informed that the manager has de...cided they would do nothing. I pointed out I was a diabetic and they were putting my own and other diabetic lives at risk. They still refused to do anything. I advised them under consumer law it was clearly the retailer's responsibility. But they just said not we have been told by the manager to do nothing! I pointed out they should not be selling such a faulty or limited life product - they knew was having problems. But it was clear that they would continue with this unconscionable behaviour (all for the mightly dollar - quite lierally it may have been solved by trying a battery that would cost them less than $1). Naturally I will be taking all my scripts and other business elsewhere (how about you?) - we need to send a clear message that such irresponsible behaviour contrary to Australian consumer law is totally unacceptable.
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