I applied for this card hoping to take advantage of a Qantas bonus points offer.
As part of the application, I submitted all proof of income documents immediately.
I started to receive text messages from Citi (roughly once every 2-3 days) suggesting I still had documents to submit. Each time, I called, and was told several things from Citi CS staff including "We've received everything, there is no action for you to be taken" (twice), and "We are making further inquiries but there is no action for you".
After 3 weeks of limbo, I used the online ...Read more

I got charged interest on my account that was paid to a $0 balance more than 2 weeks early. There response was:

"A review on your account shows your payment of $198.60 was received on 12 December 2017. Your due date was 29 December 2017.
We recognise your payment was posted before the due date; however, this did not satisfy the full closing balance of $1,197.60.
We understand that there has been a merchant refund of $999 on 09 December 2017. For your reference, refunds/reversals do not count as payments. Therefore, in a situation the accou...Read more

I signed up to this card to accumulate some Qantas miles. I filled in the application with my details, including frequent flyer number. I spent the required amount in the first three months on the card, and got Citibank Points. However, when I tried to transfer these over to Qantas miles, I was told I needed to "enroll" in this before. I told them my frequent flyer membership had been clearly stated on my application form, and to transfer the points over. I've been told this will be done on three separate occasions now, but it never happens. Al...Read more

The latest credit card change from Citibank. From 1 Jan 2017 they will be charging their customers an additional 3.4% where the transaction is made in Australian dollars and the merchant/institution/payment processor is overseas. They even say "It may not always be clear that the merchant or its financial institution/payment processor is located outside Australia" I guess its purchaser beware! Good luck!!
In my case they have got in early and applied this charge for a transaction in October!
The 3.4% charge was previously charged when the...Read more

Applied for a credit card (Signature) and they kept me waiting for 10 days. When I contacted, they asked some more documents. Provided all, including tax return statements in additional to recent payslips.
Each time I contacted, I waited 25-30 minutes on phone, and they have no Australia-based customer service, everything is handled from Philippines. Very poor English, hard to get any question answered.
My income greatly exceed their requirement, I have excellent credit record, no loan, no debt, no liabilities.
Anyway, finally they told m...Read more

1) Well they charge you an annual fee to be a member, offer NEW CLIENTS attractive balance transfer offers of 24 months at 0% interest rates but as a client of more than 15 years I approached them for the same benefit and they declined.
2) I decided to redeem my rewards and took $75.00 worth of Citi Prepaid Gift Cards that have a 12 month expiry date:
a) when I tried to use them at my local Coles Supermarket for $75.00 they were declined "DO NOT HONOUR/REFER TO ISSUER".
b) My online enquiry to Citibank was fobbed off and I should contact ...Read more