Don’t bother wasting your time
I have been waiting for 2 weeks after I called their customer service to follow up online home loan enquiry. They didn’t tell you how much your repayment is. Online calculator is error, not display. They just drop an email with plenty of forms to you to fill in. Basically no customer service at all. I quickly move on to other banks. They are wasting your time!
Terrible After sales service
I have taken my 2 home loans with CITI after some recommendation from my accountant.
I am in the process of renovating my existing home and hence called Citi number three times.
-1st time some customer service personal took the details and said, some one will contact me in next 48 BUSINESS hours ( not sure whether she meant to say 2 days or 6 working days). No one called for 10 days
- 2nd time, some other customer service personal took all the details and transfered the call to some other dept...after a few queries, said, the concerned PERSO...
From the other reviews here that you've read, I too took out a homeloan from Citibank through a broker. I had to follow several times with citibank's customer service people just to get things done ( their fax number wont go through, customer service couldn't really help solve the problem )
I will take my home-loan elsewhere within 12-24 months because they simply just refuse to re-negotiate ( fees or rates )
Find out how Citibank Mortgage compares to other Home Loans
Know better, choose better.
Took my home loans to Citibank through a broker almost a year ago. A couple of months ago, they told me that they would give a better discount when I wanted to sign up with someone else. Waited for a month and no discount came, then they say they didn't promise the discount. I'm taking my business elsewhere, don't see a need to support an unprofessional company.
Their online banking is worst than NAB & WBC based on what I've used before.
Doesn't keep their promises, online banking the worst I've used.
It maybe a standard practice in the industry and as a first home owner I am unaware of. I am initially offered a low rate which appears to be a good deal but once I signed the contract, in less than a year's time, they increased it on me as the same time keep advertise a lower rate to attract new customers. People considering choosing this bank need to be careful.
Reasonably good customer service
Play tricks on rates
I got home loan with them via the broker. Their product was nothing special other than higher interest rate. They added in new 'admin cost' when there were interest cut, and never remove this fee even after the interest rate rise up again. More interesting is - I found they still claim 'NO admin fee' for this type of loan on the CANNEX report. which is very misleading as when been asked if they no fee why still charge this fee to my loan. They had no good explanation but insist not removing this fee either. I was not satisfied with it found another bank and stopped my business with Citibank.
nothing I can think of.
pretty much everything that one have to experience as customer.
I was referred to a citybank mortgage by my broker. I was a fist home buyer so quite inexperienced. I first go pre-approval, then when I found the house I wanted put in an offer and sought loan approval.
Citybank caused me much un-needed distress and nearly lost me the house, as they didn't come and inspect the property until two days AFTER the approval was due. They then took another 2-3 days to actually approve the loan. The sellers were ready to sell to someone else!
Futhermore, when I recieved my statement I couldn't understand why so ...little had come off the principal loan amount. When I added it up it meant that it would take me 60years to pay off my loan! I rang numerous times and spoke to numerous people (none of whome spoke English well) and no-one could explain it to me. I eventually found a family friend that explained to me that it works on a sliding scale. Initially you pay nearly all interest and hardly any off the principal, but towards the end of the loan, you're paying nearly all off the principal and hardly any interest. I highly reccommend you do NOT use this company for mortgages (or anything else). There are other better companies around. No too hard to change loan type Bad customer service, terrible organisation skills, poor communication
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.