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Citibank Mortgage

Citibank Mortgage

1.5 from 8 reviews · View Statistics

Reviews

1.5

8 reviews
5
(0)
4
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    morningsunshine

    morningsunshine

    • 2 reviews
    • 2 likes

    Bad

    published

    It maybe a standard practice in the industry and as a first home owner I am unaware of. I am initially offered a low rate which appears to be a good deal but once I signed the contract, in less than a year's time, they increased it on me as the same time keep advertise a lower rate to attract new customers. People considering choosing this bank need to be careful.
    Reasonably good customer service
    Play tricks on rates

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    Professional Partners

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    purplelion

    purplelion

    • 9 reviews
    • 3 likes

    OK

    published

    I like the flexibilty of the loan, but I am looking to change to someone who has a lower interest rate.
    I have a line of credit, statements come monthly, never had any trouble with paying bills from the account.
    I found that the rate is slightly higher than others, and when I called to see if I could get a better rate, was told yes, then at the end of the call was told that it would cost me another $400 to get the better rate. Also, when you ring the call centre, I have always spoken to someone with a thick accent, and find it hard to understand them. Plus, they transfer your call at least 5 times before you get someone to help you.

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    MaximusRabbitus

    MaximusRabbitus

    • 9 reviews
    • 3 likes

    Bad

    published
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