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City Beach Australia Online store

City Beach Australia Online store (page 2 of 6)

2.2 from 102 reviews · View Statistics

Reviews

2.2

102 reviews
5
(24)
4
(4)
3
(5)
2
(9)
1
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NO EMAIL CONFIRMATION

published

I can see that many others have written recently, I placed an order on the 4th of May and 2 days later I still have not received a confirmation email. The status of my order also says "order completed" yet I have not received my items so I do not understand how the order could be completed. I reached out to customer service yesterday but am still yet to receive a reply. I understand that COVID-19 has caused many problems but an automated confirmation email should not take over 24 hours, let alone 48 hours.

Shipping
Catuil

CatuilSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

No replies

published

Ordered and paid for products 2 days ago and yet to receive an email acknowledgement - though online it shows that my order is "complete". I understand there are some delivery delays because of COVID19, but surely an automated response shouldn't be delayed too? I emailed customer service to follow up yesterday and am yet to get a reply. First and last time online customer, that's for sure!

Return Claim MadeNo
Sizing Slightly small

Poor communication, wrong address

published

Ordered two items on the 22nd of April and even retyped my address, surprise suprise, I get a tracking log putting my old address (could have been autofill playing up although I manually changed it). Called citybeach they told me to change it with Australia post (covid19 made that impossible) so naturally wasn't returned (wasn't citybeach fault). Anyway, tried to call them about resending or refunding, rung out twice, emailed them, 1 week and still no response.

Return Claim MadeNo
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Lauren94

Lauren94Conder 2906, ACT

Worst customer service. Never buying from citybeach again.

published

I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Caitlyn

CaitlynGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Crooks

published

So I wait almost 2 weeks for City Beach to dispatch my order, their explanation - “I can see our team are just awaiting stock of a couple of your items. Once these items have been retrieved your order will be sent out as soon as possible.”
After 3 weeks, my parcel arrives with 2 of the 7 items still missing?!? Items that I PAID for!!!
Absolute crooks!
Their customer service has been shocking to say the least and now after waiting so long I didn’t even get what I ordered!
City Beach management - what’s your excuse? Is this what you call service?! Where is my money - or items I purchased?!

Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Emily K.

Emily K.Goulburn Valley, VIC

Horrible experience

published

11 days after I payed for my order I’m sent a email saying my order has been canceled and the warehouse team can’t even say why. Shop elsewhere I know I won’t shop there ever again.

Shipping
Ang

AngSydney, NSW

Constantly out of stock

published

Constantly out of stock, Santa Cruz socks, even though advertising 10 available on ebay, and stock available on website. Have tried ordering twice...wont bother anymore.
From citybeach:
“Regrettably, our stock levels are not live and can still reflect stock being available for up to 24 hours after the product has sold out.

We do receive stock in 5 days a week so it is very likely that we will receive it back in. Although I cannot give an exact time as to 'when' it will be back in stock, the best thing we can suggest is to check back with us every so often to see if the item has been restocked. “

Return Claim MadeNo
Lauren

LaurenMurrumbidgee Region, NSW

  • 2 reviews

Mooloola - Absolutely Beautiful!

published

Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Josh

Josh

  • 2 reviews

Have spent 540 just last month and bought discounted z_flex cruiser and they then said they couldn't provide at all

published

I didn't receive due to their error and I'd made plans already for my new skateboard which has left me super depressed, and they couldn't even try get me another

Shipping
Return Claim MadeNo
Product Appearance Not as advertised
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Exchange/refund process terrible

published

The exchange/refund process is bad. I was refunded 90% of what I paid for 2 items after returning them. No email or communication either on why it was 90% not 100%. I only noticed it from looking at my credit card statement. I can't be bothered ringing customer service and going through the merry go round to find out either I just want to be done with the process. The actual items are great if you get them and in the right size

A-M-A-Z-I-N-G

published

I am so incredibly happy with my purchase!!! I ordered the Lexii boots on sunday, paid for normal postage, NOT EXPRESS, and got them on Tuesday! only two business days, i'm so impressed!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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wildchildjojo

wildchildjojoMid North Coast, NSW

  • 5 reviews
  • 10 likes

Wrong size delivered

published

Delivered the wrong size.
When calling City Beach, customer service lady was condescending and refused accountability.
Kept telling me it was my fault, when I had evidence that it was not.
Rude Rude Rude

Return Claim MadeNo
kirstenleigh93

kirstenleigh93Sydney, NSW

Shipping time: perfect! Quality of clothes: appauling

published

Purchased a pair of Tommy Hilfiger Tights for $90 and the quality of them is atrocious! They are transparent in the back without having the need to bend down. Very disappointing

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
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Worst Customer Service!

published

Faulty Fossil watch took 11 weeks to replace under warranty with City Beach when Fossil themselves could have sorted it in 1 week. This company have no idea how to service their customers. Their Returns Department are complete idiots. They just gave me the Fossil tracker info to use myself when they couldn't be bothered to get an update themselves. They said - "we don't have the replacement". Fossil said "City Beach signed for it 2 days ago" What joke. Someone there hates their job. Management don't give a crap. Complete idiots.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Reg

RegHunter Region, NSW

  • 2 reviews

Poor quality.

published

Ordered a almost parodies dress for my partner. It’s was only worn once an she got two holes in the seams an shrunk after the first wash. We are finding this happening more an more with city beach products. After the amount of money we are paying for the product you think it’ll would be a lot better quality. I was spending approx 200 month on mad Huey shirts. Tho I’m finding BFC is giving me better selection an better products so if your a male an want good Huey gear head there now over city beach. An the girls anywhere others then city beach.

Product Quality
Return Claim MadeNo
Product Appearance As advertised
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UnhappyJan

UnhappyJan

  • 2 reviews
  • 2 likes

Items never arrived, still waiting for refund

published

I placed an order which they said was shipped within one business day. It never arrived. It’s now been almost 2 weeks and I’m still waiting for a refund. I’ve shopped at their stores for years but will avoid from now on.

Product Quality
Shipping
Francine

FrancineSydney, NSW

  • 4 reviews
  • 1 like

Online service excellent

published

I ordered a few items and they all arrived on time and were exactly what I was expecting. One shirt was the wrong size but it was easy with no fuss in swapping for the correct size in store. Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Postage amounts for refund

published

Terrible service. Paid for postage for initial item then had to pay again when returning product due to wrong size. Also, have not had full refund processed on returned item. Will not shop here again.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
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Horrible service

published

I ordered one jumper from this store. At first the order took over a week to get delivered once i received it, it wasnt even my order. I then returned that order and got my original order posted to me with express postage. After 5 days i received that order, it was the right jumper yes but the complete wrong size. It is seriously not hard to just get it right.

i am very disappointed in the service and will not be shopping here again.

Shipping
Return Claim MadeYes
Miss Abby

Miss AbbyPerth, WA

Delivery

published
Shipping
Return Claim MadeNo
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