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Poor Customer Service
I placed two separate orders online totaling almost $600 during the CYBER sale where you had to enter in a code to receive the discount. The code was entered both times and appeared to go through but when I received my confirmation email it wasn't applied. I emailed them straight away and rang them the next morning. I was told it hadn't been entered, which was untrue, and that the sale was over so they couldn't apply the code after the fact this was their policy. What happened to customer service! I then told them to cancel the order as I only ...ordered the items because of the sale. The person on the phone didn't care at all that not only were they losing a $600 sale but I said I won't come back. This is terrible customer service and be warned because of a glitch in their system they won't honor deals.
- Online store
- Verified customer
Love City Beach and there range of products
Every time ive purchased stuff from here Ive been happy with the clothing and accessories. express postage always comes a day after I ordered and standard shipping usually comes within the week. Easy to return items too!
Bad online customer service
I placed a $140 order, and after a week it still hadnt arrived. I phoned the online support number, was on hold for almost 10 minutes, only to be told our order hadn't been processed due to a gliche in the system (even though we received confirmation of the order). I was then promised 30% off for the inconvenience which was never sent through. Bad customer service. All I wanted was to have the order processed and sent but this wasn't an option. Not even a discount for the stuff around. Online buyers beware
Good customer service would definitely purchase again.
I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.
Top class - happy customer!!
I placed an order last week and was kept up to date daily, with the progress of my order.
My order arrived earlier than the original estimate.
Both of the items I ordered were as depicted and the sizing and colours were true too.
I found the live chat VERY helpful when I was ordering as they were able to answer a question for me, before I ordered.
I would not hesitate to purchase from City Beach again and would certainly highly recommend the quality of their products and the professional way they handle their on line purchases.
Express Post Not Worth IT
Why is it if you go into the post office and mail express post it gets there the next business day, but not with City Beach it can take 4 business days!!!!! Not happy.
ON HOLD FOREVER NO ONE ANSWER
I have rung twice today to speak to customer service. The first time I hung up after 1.5 HOURS second time hung up after 1.35minutes. Disgusting where is your STAFF. It states between the hours of 9.00am to 5.00pm you can speak with someone. This is not true!!!!!
- Online store
- Verified customer
Purchased 2 x Havianas and should have received a mystery gift but the code didn’t work, I was told if I emailed they could include it.
They then told me they couldn’t include as I should have entered the promo code even though the code didn’t work.
They then sent me an email saying my complete order has been shipped
Then an email stating the thongs I ordered didn’t pass their strict quality control so had been removed from my order
However they are still selling the same thongs online???
Then I received another email stating all my items have...
Slight issue with product quality.
City Beach is a bit on the pricey side for me, however sometimes if I find a product I really like I will make the purchase, or buy when there is a sale on.
I have purchased a men's wallet from City Beach as a gift; the wallet lasted almost a year before it started to rip where the card inserts are. When you pay $80 for a wallet, you expect it to last longer than a year. I ultimately ended up purchasing the same wallet from a different website, and it has been doing fine so far.
The second item was a pair of jeans; I paid $40 for these jeans, w...
Give up with online and gift cards
Online gift card or ecard.Dont do it!!!!Ordered a item. Two days later item out of stock.Refund & Replacement ecard 3 business days they say.3 emails,12days and 1 phone call later still waiting.
Online store no more.
Absolute horrible service
I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.
No express delivery
I order some clothes for an occasion and there's no express post option to choose from. I order it on Sunday to use it the next Sunday so 7 business days should be enough (I shop online all the time and 7 days are really enough for 95% of the time) I haven't recieved my order but there's no use for it now.
I ordered my sons shoes on Thursday & Monday morning before 9am they were at my door. The price was great the shoes are exellant the shipping was off the chain so fast i can't believe it.... all round satisfied with the entire process ill be ordering more from City Beach... thank you my son is one happy boy...
Great variety of stock - Returns can be costly
Great variety of stock on the website and delivery was very quick. The only issue is you are responsible for the full cost of returning items, unlike other websites that you pay set fee ($7 example) and you get a printed barcode docket. I was returning a jacket that I had already paid delivery fee of $7.99, the cost to return item to QLD was $15.50. So basically I am $23.50 out of pocket with no item. Just be mindful of this if you are unsure of sizing and do not live near any of their stores.
Good quality products
City beach online shopping is super easy.
Products received usually within a 7 day time frame, all goods I have ordered have been the right stipulated size and of excellent quality- from swimwear to clothing. Good deals to be had at times.
Ripped off - Purchase from City Beach at your risk
I have purchased several items on line adding to a total of $589.85 then returned a pair of $75.00 sunglasses (unopened) and requested a swap for a different design equally priced at $75.00 - I received an email advising my return is oustide of refunding timeframe I thought fair enough but then the email went on to explain I will be refunded $54.99 - I replied to the email asking why the refund is only $54.99 I then received a reply "error has occured" typed in the subject line so I called 1800 640 811 to enquire why I wasnt receiving the ful...l amount of $75.00 and was told on my order there was a $15.00 discount given (apparently) only for the sunglasses - however on my original copy of the order it states $15.00 off total purchases - I was then told I will receive a breakdown via an email but never received it as promised - Even then I had to explain $75 - $15 is $60 not $54.99 - I spent a considerable amount of money at City Beach and then to be ripped off an additional $15.00 - they definately dont look after their customer - purchase from this site at your own risk - I had to select the one star to submit my review otherwise I wouldnt have selected a star as the rating for City Beach customer services deserves a 0 nothing
So happy with my purchase. I paid for express shipping snd it came next day (interstate) delivery. Great product (Jonnie Boots). Exactly what I ordered (style snd size). Will definitely order from them again.
Be Careful, NO REFUNDS!!!!!!!!!
Be prepared for no refunds when shopping online with City Beach. Beware of the 'Sale' item ploy whereby if you purchase Sale products they have a clause that allows them to only offer an exchange or gift card. So unless you know 100% that you want the item and it will fit, don't waste your time. Ridiculous business ploy to keep your money, should be illegal.
Advertising $20 if you spend $75. I purchased a $79.99 product and a $49 product. I needed to return the $49 purchase only to be told the discount came off this item. Not sure how that is possible seeing as though the item had to be $75 to get the discount in the first place?? Also as I spent over $75 still I still should have been eligible to $20 off. No attempt to rectify just basically told bad luck. Totally lacking of any type of customer service.
- Online store
- Verified customer
Okay. Not the best
It was okay but At first i noticed i was missing 2 items. They resolved issue however. Customer service was right onto the issue. I will shop here again. Thankyou ciity beach for the help resolving the issue. 1 item was damaged. I bought a jacket and all the stitching was freyed. I asked for a refund but was not given one.
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