Reviewer Photos & Videos
Great Online and In Store!
I usually shop at the Rouse Hill, or Mount Druitt (Westfield) stores. Though I've seen the negative reviews about City Beach, I love their clothing, and their customer service is fantastic! The staff are always so pleasant. They assist with all that they can :) The only issue I have is that sometimes their sizing can be out of whack.
Not the best
I last went to the Watertown store in Perth and found a top in the sale section with a $19 sale sticker on it. When I went to purchase said top, the girl scanned the label and it came up as $34.95. She tried to tell me that was what the price was meant to be so that's what I should pay. I usually dislike speaking up about these things but I really wanted the top and so said I would be paying $19 or I'd just leave it because it was in the sale section with a sale sticker attached. She then questioned whether I actually found it in the sale secti...on or not. Like sorry but It's not the customers fault that your staff incorrectly priced an item and put it out on the sales floor. She eventually put it through at $19 but I think she just couldn't be bothered with it and wanted to move me on as quickly as possible. Another gripe is the swimsuit sizes - a size 12 top is more like a size 8, I am by no means large but I was spilling out of every top I tried. Because of these things I tend to avoid City Beach in favour of more affordable shops with better range of sizes.
I ordered a pair of home brand ugg boots in December. In less than 3 months the soles started coming off the boots. When I contacted customer service I was advised that they were out of warranty! Very disappointing, I think the soles of anything should last longer than 3 months. Not to mention it was summer so rarely worn, and not worn outside.
Bad customer service
Went in City Beach store in Townsville and as i was walking into the changing room and there’s one male staff had a good look at my face and the two tops I picked and afterwards I decided to buy one top and leaving the other top in the changing room and the same male staff stopped and gave me a dirty look for couples of seconds Without saying anything thinking I stole the other top. Then i stopped and said to him that the other top is in the changing room. This is such a poor customer service. And on top of that he didn’t even greet me when I walked in the shop. He looked at me with no smile and walked away.
Excellent customer service
I spoke with Lachlan at the Harbour town store Gold Coast. He gave me accurate advice and I'm very satisfied with purchase. Very happy with my buying experience. Will definitely buy here again.
Denied change room. Told i could change outside of change room.
I have never been denied a change room. I was told my daughter could change outside of change room. I said I would prefer privacy of a change room. So stepped into changing area as with my child as we were not given changing room. Others after me were given and went into change rooms. All we wanted was some where to hang items and private room to try on items in private. I told the change room lady this is ridiculous and needed a change room as we’re trying items on. I walked into a private change room without her consent. It was much easier t...o try on things and finally had privacy. However, we were left feeling exposed from changing in in an exposed area at first, lack of privacy and lack of customer service. Only bought item because my child wanted it.
Fraud and no explanation
My daughter was given 2 gift cards for her birthday. Both were issued/activated 20th July 2019. She has only just come to use it and discovered that there is less credit than what is on the card and the pin number hasn't been scratched. I called the 1800 number to be told that both cards had purchases made - one on 28/9/19 and the other on 9/11/19. How can this possible when my daughter physically had the card with her all this time. I asked the question whether it is possible that someone (maybe the person who gave her the card) could have tak...en a photo of the card, gone into the shop and the cashier just entered the gift card number. Their reply was no and that their staff is trained not to accept purchases unless they have the card itself. Then I asked the question could it be possible that one of their staff members may have used the card as both purchases were made at Tuggerah (strangely enough). The answer again was no. All this doesn't make sense and it is obvious to me that something fishy has happened. I got no explanation, no word of apology and no offer of reimbursement. My daughter has just had to just bite the bullet and count her loss. Unfortunately she was not able to buy what she wanted and got turned away. Citybeach needs to have more protocols in place so that things like this don't happen to others. The pin number should be entered when the card number is entered manually. This allows someone to know that the card has been used. When someone purchases a gift card, ID should also be taken and note of who the gift card is made out to. This way it can be traced if someone other than the recipient uses it. Right now I'm pretty annoyed with the whole situation!!! Don't think we'll be visiting the store any time soon :-(
Bought a swimsuit (KAIAMI brand) and the elastic from one leg side on the bottom part loosened on the SAME DAY of purchase. It happened after 10 seconds of wearing it for the first and only time! Since the hygiene sticker was removed (why would I leave it on? am I suppose to know that it will get damaged on the first day?), the physical store staff refused to refund or exchange the product.
At City Beach a 12/14 there is more like trying on a 08/10, never really have any bigger sizes available and the dresses are so very short! Also pretty pricey.
Product Falling to Pieces
I bought a playsuit/overalls from city beach about a month ago, and have worn it maybe twice in that time. In that time the product has literally fallen apart, with holes appearing in every part of it. Totally ridiculous!! This quality of product should not even be allowed to be sold!!
Staff are young and dumb
The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.
Midland WA late opening.
Website states 830 opening time. Staff opened doors at 907am. Waste of time waiting at 830..
Lack of stock in Large or XL. Didn't end up spending a cent with City Beach. Don't bother.
100% customer satisfaction!!!
Tanya from City Beach Rockingham WA was just awesome!!! I had a bad experience at Cockburn returing a faulty product and Tanya turned everything around for me. I was pretty angry after leaving Cockburn, after talking to Tanya on the phone I was calmed down and reassured that she would do everything she could to help me out. And she did. Mykayla also knew who I was as I entered the store and was very friendly and displayed excellent customer service as well.
Thank you very much :)
- Physical store
- Verified customer
Worst customer service, do not shop here
Sent my sunglasses off to be fixed as they were still under warranty. Was told it would take two months (after a previous pair I had fixed at a different store were done within a week), when I was finally called to say they were done I went in to pick them up and was told that they couldn’t give them back to me due to an IT issue. I was promised it would be sorted within a couple of days, but it is now almost a week later and they are still refusing to give my sunglasses back to me or give me a refund. I’m now left with no sunglasses and unable...to buy a new pair because they refused to refund me, very poor customer service. Would not recommend the Rockingham, WA store to anyone. If you’re considering buying from here, DON’T, once they have your money they don’t care what happens.
Dont sign up
Don't sign up for their news letter because you will not get the 20% discount they claim to offer. Just another scam to get your email. Store still wouldn't honor with email proof
- Physical store
- Verified customer
My 15 year old recently got her first job and her first purchase was a pair of Jonnie Pepper boots form City Beach Kawana. She has now had them for two months but they are already falling apart (she only wears them to work on the weekends). I had the original receipt and when I went to ask for refund or exchange today was told we only have 30 days. I am just horrified that for $50 these days you can't even get a pair of quality shoes that last.
Got kicked out for being a ‘thief’
I was casually browsing when I was very rudely approached and insulted by the store manager of the Robina store, calling me a thief and yelling at me to get out of her store. She said the police and the store saw ‘me’ on cctv footage stealing clothes 2 weeks ago. I was then in shock and informed her that I am on holidays here and have been here for about 3 days. I have never been to Robina in my life until today. She made me leave without letting me ask any questions to why I was being kicked out the store. If you’re a teenage guy with long blonde hair, be prepared to be called a thief when you’re just looking for some nice clothes. They don’t know what they’re talking about.
HOW RUDE of a service ,a store run by kids in cairns central
I went to buy 13 items ,which would have easily cost hundreds. But one white shirt I picked ,had heaps of makeup on it ,foundation as well as mascara ,she then pursuit trying to fix it with make up wipes!
She than started picking the spots with her nails ,destroying the material
I then asked for a 5 $ discount ,since that's pretty poor and on top of it I wanted those other12 items ,na she said she wouldn't do this for anyone that's jus5 how she is?!
I then took fotos of all the items
And didn't buy Anything!
Spend over an hour in that store....
- Physical store
- Verified customer
Great range and good service
With size 14 feet and fussy taste I find it difficult to find new shoes that both fit me and that I like the look of.
The City Beach Perth City store had larger sizes for most of the shoes I was interested in and the staff patiently assisted me as I went through half a dozen options in the store.
Terrible staff. No customer service.
Warringah Mall store
Terrible staff. No customer service. To busy talking amongst themselves. Would not recommend this store. Unfortunately was not the first time of bad customer service. Will be the last as I will not be a returning customer.
Questions & Answers
Why is the customer service so bad?!? They accused me of stealing when I showed them my receipt
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