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City Beach Australia Physical store

City Beach Australia Physical store

1.5 from 63 reviews · View Statistics

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Mick M.

Mick M.North Queensland, QLD

Not a care in the world for there customers.

published

So I lost my partner to a stroke at 42 and the Ripcurl watch see got me for my Birthday needs fixing the only place that can do that is City Beach where she bought it from. I've been into all the stores in my area who have all asked for proof of purchase and I don't have that due to the fact it was bought as a gift for me and no matter how hard ive tried they will not budge at all. I think this is so way over the top nonsense so my watch will never get fixed and is totally useless. Thanx City Beach for been so Understanding.

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Staff were helpful

published

Courtney was courteous and able to assist with my issue. Excellent work.

After speaking with their online team a pair of problem with a pair of issues was resolved.

Incentivised ReviewNo
Store LocationErina Fair
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Amanda T.

Amanda T.South East Queensland, QLD

Really bad customer service ALL AROUND

published

Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.

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John

JohnBlakehurst

  • 5 reviews
  • 4 likes

cheap quality products

published

My wife has bought me shirts shorts and sunglasses from hear and not one has lasted more than 2 months with out looking years old coating coming off sun glasses neck lines going wrinkly and shorts that the cords are ready to snap i thought they were from Geek until she showed me the receipt would never buy any thing from hear again

Incentivised ReviewNo
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HappyCustomer

HappyCustomerSouth East Queensland, QLD

  • 2 reviews

Shop layout is horrendous

published

Visited shop at Loganholme yesterday very keen to find appropriate sized tops etc. The poor layout of the shop and random placement of stock/clothing makes it almost impossible to find anything. Sizes bunched so tight and out of "order" you have to go through Entire racks to search and eliminate ... great clothes but shop in disarray.

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Nikki O.

Nikki O.South East Queensland, QLD

Bad quality

published

Every single dress that I have bought from city beach says to cold wash which I always do and every single one of the dresses have shrunk for some reason. I have bought at least 10 dresses and This has happened to every one of them

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Incentivised ReviewNo
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Step One Bamboo Underwear

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Bronny

BronnySouth East Queensland, QLD

  • 2 reviews
  • 1 like

Pathetic customer service

published

Went to city Beach garden city on Christmas Eve. Went to pay for my item. Was really great standing there while Simon and the two useless girls next to him talked amongst themselves looking over at me occasionally. No acknowledgement. It was as if it was an inconvenience to serve me. It was late afternoon and there were no other customers at the counter waiting to be served. Staff looked like they had better things to do than to be at work. Pretty sad that people like this- who clearly don’t want to be at work are taking jobs from people who do want to work.

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Incentivised ReviewNo
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Rae

RaePerth, WA

Excellent service from Mia

published

I was desperately looking for board shorts for my partner and was helped by Mia at the Cockburn Gateways store in WA. Her service was excellent and I bought 2 pairs.

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Incentivised ReviewNo
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Emily Georgie Gal

Emily Georgie GalFar North Queensland, QLD

  • 2 reviews

Mykonos Platform shoes hurt when walking

published

When I tried these shoes on they fit well, they were even a bit big but there wasn't any smaller sizes. I tried to wear them for the first time and the wide strap going over my foot pulls really tight and hurts my feet. My feet sit loosely in the shoe, but it pulls tight when walking. It is so painful that I cannot wear them! I think it is a flaw when they were made. P.S. I have small feet!

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Incentivised ReviewNo
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Scott S.

Scott S.Sydney, NSW

Faulty wallet zipper fell off. Unwilling to help.

published

Bought a Dexter wallet for my son 3 months ago. He uses it very sparingly. Zip has come off. Faulty product that City Beach is unwilling to exchange. Says there is nothing they can do.

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Their clothes will shrink

published

Bought some beautiful comfy pants for $50
Unfortunately half their clothes are made of rayon and shrink even in a cold load. If you sell clothes that need super special care you have to label them clearly otherwise it's deceiving customers.

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Halle

HalleSydney, NSW

  • 11 reviews
  • 2 likes

Great Online and In Store!

published

I usually shop at the Rouse Hill, or Mount Druitt (Westfield) stores. Though I've seen the negative reviews about City Beach, I love their clothing, and their customer service is fantastic! The staff are always so pleasant. They assist with all that they can :) The only issue I have is that sometimes their sizing can be out of whack.

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Step One Bamboo Underwear

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Cat

CatPerth, WA

  • 5 reviews

Not the best

published
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Disappointed

Disappointed

  • 2 reviews

Poor quality

published

I ordered a pair of home brand ugg boots in December. In less than 3 months the soles started coming off the boots. When I contacted customer service I was advised that they were out of warranty! Very disappointing, I think the soles of anything should last longer than 3 months. Not to mention it was summer so rarely worn, and not worn outside.

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Sam

SamNorth Queensland, QLD

Bad customer service

published

Went in City Beach store in Townsville and as i was walking into the changing room and there’s one male staff had a good look at my face and the two tops I picked and afterwards I decided to buy one top and leaving the other top in the changing room and the same male staff stopped and gave me a dirty look for couples of seconds Without saying anything thinking I stole the other top. Then i stopped and said to him that the other top is in the changing room. This is such a poor customer service. And on top of that he didn’t even greet me when I walked in the shop. He looked at me with no smile and walked away.

Customer Service
Incentivised ReviewNo
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Matthew

Matthew

  • 2 reviews

Excellent customer service

published

I spoke with Lachlan at the Harbour town store Gold Coast. He gave me accurate advice and I'm very satisfied with purchase. Very happy with my buying experience. Will definitely buy here again.

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Denied change room. Told i could change outside of change room.

published
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Pommy

PommySydney, NSW

  • 3 reviews

Fraud and no explanation

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Step One Bamboo Underwear

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Arianna D.

Arianna D.South East Queensland, QLD

Horrible quality!

published

Bought a swimsuit (KAIAMI brand) and the elastic from one leg side on the bottom part loosened on the SAME DAY of purchase. It happened after 10 seconds of wearing it for the first and only time! Since the hygiene sticker was removed (why would I leave it on? am I suppose to know that it will get damaged on the first day?), the physical store staff refused to refund or exchange the product.

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Kristyn3

Kristyn3Perth, WA

  • 5 reviews

Shocking Sizes

published

At City Beach a 12/14 there is more like trying on a 08/10, never really have any bigger sizes available and the dresses are so very short! Also pretty pricey.

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Questions & Answers

Nicki

Nickiasked

Physical store

Why is the customer service so bad?!? They accused me of stealing when I showed them my receipt

1 answer
Josh
Josh

Because there so big they don't care if they lose a few my work mitre 11 I'll call it are just as bad with there customers. They only care about profits

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City Beach Australia Physical store

Details

Compare both City Beach Australia
CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and Swimwear
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