Product Falling to Pieces
I bought a playsuit/overalls from city beach about a month ago, and have worn it maybe twice in that time. In that time the product has literally fallen apart, with holes appearing in every part of it. Totally ridiculous!! This quality of product should not even be allowed to be sold!!
Staff are young and dumb
The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.
100% customer satisfaction!!!
Tanya from City Beach Rockingham WA was just awesome!!! I had a bad experience at Cockburn returing a faulty product and Tanya turned everything around for me. I was pretty angry after leaving Cockburn, after talking to Tanya on the phone I was calmed down and reassured that she would do everything she could to help me out. And she did. Mykayla also knew who I was as I entered the store and was very friendly and displayed excellent customer service as well.
Thank you very much :)
- Verified customer
Worst customer service, do not shop here
Sent my sunglasses off to be fixed as they were still under warranty. Was told it would take two months (after a previous pair I had fixed at a different store were done within a week), when I was finally called to say they were done I went in to pick them up and was told that they couldn’t give them back to me due to an IT issue. I was promised it would be sorted within a couple of days, but it is now almost a week later and they are still refusing to give my sunglasses back to me or give me a refund. I’m now left with no sunglasses and unable...to buy a new pair because they refused to refund me, very poor customer service. Would not recommend the Rockingham, WA store to anyone. If you’re considering buying from here, DON’T, once they have your money they don’t care what happens.
- Verified customer
My 15 year old recently got her first job and her first purchase was a pair of Jonnie Pepper boots form City Beach Kawana. She has now had them for two months but they are already falling apart (she only wears them to work on the weekends). I had the original receipt and when I went to ask for refund or exchange today was told we only have 30 days. I am just horrified that for $50 these days you can't even get a pair of quality shoes that last.
Got kicked out for being a ‘thief’
I was casually browsing when I was very rudely approached and insulted by the store manager of the Robina store, calling me a thief and yelling at me to get out of her store. She said the police and the store saw ‘me’ on cctv footage stealing clothes 2 weeks ago. I was then in shock and informed her that I am on holidays here and have been here for about 3 days. I have never been to Robina in my life until today. She made me leave without letting me ask any questions to why I was being kicked out the store. If you’re a teenage guy with long blonde hair, be prepared to be called a thief when you’re just looking for some nice clothes. They don’t know what they’re talking about.
HOW RUDE of a service ,a store run by kids in cairns central
I went to buy 13 items ,which would have easily cost hundreds. But one white shirt I picked ,had heaps of makeup on it ,foundation as well as mascara ,she then pursuit trying to fix it with make up wipes!
She than started picking the spots with her nails ,destroying the material
I then asked for a 5 $ discount ,since that's pretty poor and on top of it I wanted those other12 items ,na she said she wouldn't do this for anyone that's jus5 how she is?!
I then took fotos of all the items
And didn't buy Anything!
Spend over an hour in that store....
- Verified customer
Great range and good service
With size 14 feet and fussy taste I find it difficult to find new shoes that both fit me and that I like the look of.
The City Beach Perth City store had larger sizes for most of the shoes I was interested in and the staff patiently assisted me as I went through half a dozen options in the store.
Terrible staff. No customer service.
Warringah Mall store
Terrible staff. No customer service. To busy talking amongst themselves. Would not recommend this store. Unfortunately was not the first time of bad customer service. Will be the last as I will not be a returning customer.
Really bad customer service
The most disgusting customer service i have ever received!!!!!! I purchased a school bag for my daughter over christmas and after one term the zip has broken. As i purchased this item on a layby and had a copy of my bank statement on my phone i didn't think it would be a drama to have it exchanged. I sent my husband in to the toowoomba store thinking this would be a 5 minute job. Not only could they not find my layby transaction but also request a paper copy of my full bank statement!!!!! Then when my husband called to tell me they couldn't fi...nd any trace of the sale, the girl REFUSED to speak to me over the phone!!! I have been a retailer manager for 24years and train staff every day to deal with customers to make their visit enjoyable even when they have a faulty product. Your staff need to be retrained! I wasn't asking for a refund just a simple exchange but now i will never shop with you again and i WILL have a refund.
- Verified customer
Went into city beach Perth City store at around 11.20 am today 13/4/19 to look for jeans for my teenage son.Whilst looking through the jeans section for about 10-15 minutes not once were we approached or acknowledged by any staff members. Luckily for my son he found a pair that fitted him well & was happy to wear. Generally he doesn't like jeans at all. I go the the counter to purchase this $75.00 pair of jeans the 2 staff members were having a conversation. I waited a good amount of time before one of them decides to start "Serving" m. No hell...o, would you like these nothing not a thing. She keeps talking while grabbing the jeans off the counter & proceeds to remove security tag still turning towards her fellow worker & carrying on with her conversation still ignoring the customer who pays her wages. She scans the jeans & barks "Card" I said nothing & paid for my purchase. She continued her conversation with a third staff member joining in Oh do you want a bag she finally turns to ask me.Yes was my reply. She stuffs the jeans into a bag with the receipt & moves it over the security thing then passed my purchase to me without saying a word. My son & I left the store in absolute disgust vowing to never shop at a city beach store again In a day where physical stores are closing down often you would think retail staff would do their absolute best to give a positive shopping experience & help themselves in keeping a job. City beach Perth store has the rudest staff!
One month Warranty on Backpacks.
Bought a Dexter Brand backpack from Helensvale City Beach. Unaware of the one month warranty on their 'in-house' brands I took it back as the fraying and undone stitching were clearly a manufacturer's fault. Then being made aware of the short warranty, and being a week and a half over that period they would not give me any options for refund, repair or otherwise. I persevered. After calling customer services I found out that buying online would have been the better option as the stores are much stricter with their policies. Having sorted it out...with customer services over a relatively short period, (after providing more than enough evidence), I was able to take it back to the store. The manager there examined the backpack again, tried to pin it on a stuck zipper (even after verification from customer services), after which I was able to exchange the product for a better one. Note to self: next year buy a school bag from Kmart or BigW.
The reviewer stated that an incentive was offered for this review
Disgusting customer service
Your staff need re training, you need more workers.. shame on you corporate for allowing your staff to be so inadequate. Wanted to buy a pair of vans. The staff member got them for me and threw them at me.. ZERO customer service..
Retrain retrain retrain
I had a particularly rude enquiry with one of the employers at city beach toowoomba , I went to buy some scrunchies and went to the cash register , I was paying for it with a gift card . A lady named [name removed] was serving me she didn’t make eye contact the whole time and did not seemed to of want to be there , she asked me to swipe the card , first of all I misheard her and tapped it then she starting yelling at me extremely rudely and told me to hurry up and swipe it. City beach is not somewhere I’m interested in shopping again , I was thinking of trying to get a job there but now I think otherwise cause if the poor quality of service .
Customer service extremely poor
I shopped at the Hurstville location today with my mother, I was at the jewellery stand, I asked one of the staff if the product was a bracelet or anklet she said she doesn’t know. I said ok. Well I might try it on to make sure it fits my ankle cause most are labelled what they are.
I started taking it from the package and the young staff member snatched the item from and and said you can not try it on!!! I said and why is that? She said cause we do not no if you are going to Steal it and I can’t let you.
I said I’m standing at the counter r...
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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