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City Beach Australia Physical store

City Beach Australia Physical store

1.5 from 64 reviews · View Statistics
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Reviews

2.3
8 reviews
5
(2)
4
(0)
3
(1)
2
(0)
1
(5)
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Amanda T.
Amanda T.South East Queensland, QLD

Really bad customer service ALL AROUND

published

Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Store LocationGarden city Qld
Sizing True to size
Product Appearance As advertised
Emily Georgie Gal
Emily Georgie GalFar North Queensland, QLD
  • 2 reviews
  • 1 like

Mykonos Platform shoes hurt when walking

published

When I tried these shoes on they fit well, they were even a bit big but there wasn't any smaller sizes. I tried to wear them for the first time and the wide strap going over my foot pulls really tight and hurts my feet. My feet sit loosely in the shoe, but it pulls tight when walking. It is so painful that I cannot wear them! I think it is a flaw when they were made. P.S. I have small feet!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCairns Central
Sizing True to size
Product Appearance As advertised
Halle
HalleSydney, NSW
  • 11 reviews
  • 2 likes

Great Online and In Store!

published

I usually shop at the Rouse Hill, or Mount Druitt (Westfield) stores. Though I've seen the negative reviews about City Beach, I love their clothing, and their customer service is fantastic! The staff are always so pleasant. They assist with all that they can :) The only issue I have is that sometimes their sizing can be out of whack.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill, NSW, Westfield Mount Druitt
Sizing Slightly small
Product Appearance As advertised

Denied change room. Told i could change outside of change room.

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBooragoon
Sizing True to size
Product Appearance As advertised
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Andrew Suarez
Andrew SuarezSouth East Queensland, QLD
  • 2 reviews

Staff are young and dumb

published

The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationChermside
Sizing True to size
Product Appearance As advertised
Ace
AcePerth, WA

100% customer satisfaction!!!

published

Tanya from City Beach Rockingham WA was just awesome!!! I had a bad experience at Cockburn returing a faulty product and Tanya turned everything around for me. I was pretty angry after leaving Cockburn, after talking to Tanya on the phone I was calmed down and reassured that she would do everything she could to help me out. And she did. Mykayla also knew who I was as I entered the store and was very friendly and displayed excellent customer service as well.

Thank you very much :)

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationRockingham WA
Sizing True to size
Product Appearance As advertised
lnc8893
lnc8893Perth, WA
  • 2 reviews

Worst customer service, do not shop here

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Store LocationRockingham, 6168
Product Appearance As advertised
Jennifer w
Jennifer wDarling Downs, QLD

Really bad customer service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationToowoomba
Sizing True to size
Product Appearance As advertised
Jennifer w
Jennifer w

So it's been a week and city beach management has not even contacted me about my problem. Great work guys! Very professional of you.

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Questions & Answers

Nicki
Nickiasked
Physical store

Why is the customer service so bad?!? They accused me of stealing when I showed them my receipt

1 answer
Josh
Josh

Because there so big they don't care if they lose a few my work mitre 11 I'll call it are just as bad with there customers. They only care about profits

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City Beach Australia Physical store

Details

Compare both City Beach Australia
CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and Swimwear
Compare both City Beach Australia
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