Really bad customer service ALL AROUND
Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.
Denied change room. Told i could change outside of change room.
I have never been denied a change room. I was told my daughter could change outside of change room. I said I would prefer privacy of a change room. So stepped into changing area as with my child as we were not given changing room. Others after me were given and went into change rooms. All we wanted was some where to hang items and private room to try on items in private. I told the change room lady this is ridiculous and needed a change room as we’re trying items on. I walked into a private change room without her consent. It was much easier t...o try on things and finally had privacy. However, we were left feeling exposed from changing in in an exposed area at first, lack of privacy and lack of customer service. Only bought item because my child wanted it.
Staff are young and dumb
The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.
- Physical store
Worst customer service, do not shop here
Sent my sunglasses off to be fixed as they were still under warranty. Was told it would take two months (after a previous pair I had fixed at a different store were done within a week), when I was finally called to say they were done I went in to pick them up and was told that they couldn’t give them back to me due to an IT issue. I was promised it would be sorted within a couple of days, but it is now almost a week later and they are still refusing to give my sunglasses back to me or give me a refund. I’m now left with no sunglasses and unable...to buy a new pair because they refused to refund me, very poor customer service. Would not recommend the Rockingham, WA store to anyone. If you’re considering buying from here, DON’T, once they have your money they don’t care what happens.
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Really bad customer service
The most disgusting customer service i have ever received!!!!!! I purchased a school bag for my daughter over christmas and after one term the zip has broken. As i purchased this item on a layby and had a copy of my bank statement on my phone i didn't think it would be a drama to have it exchanged. I sent my husband in to the toowoomba store thinking this would be a 5 minute job. Not only could they not find my layby transaction but also request a paper copy of my full bank statement!!!!! Then when my husband called to tell me they couldn't fi...nd any trace of the sale, the girl REFUSED to speak to me over the phone!!! I have been a retailer manager for 24years and train staff every day to deal with customers to make their visit enjoyable even when they have a faulty product. Your staff need to be retrained! I wasn't asking for a refund just a simple exchange but now i will never shop with you again and i WILL have a refund.
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|Category||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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