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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 339 reviews · View Statistics

Reviews

1.6

8 reviews
5
(0)
4
(0)
3
(1)
2
(3)
1
(4)
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Wrong Sizing

published

I ordered a pair of 13 in kids shoes and was sent the wrong size. Upon calling the support line i was accused of lying about the size i ordered but yet myself having a disability i had my partner check that it was the right size. Not buying from City Beach again.

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised

Sizing sucks

published

I am a true to size size eight, and let me tell you, the 'size eight' multiple pieces of clothing I received are most certainly not size eight. Maybe more like a kids 12 or 14. Also, quality is a bit iffy depending on item

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Disappointed

Disappointed

  • 2 reviews

Poor quality

published

I ordered a pair of home brand ugg boots in December. In less than 3 months the soles started coming off the boots. When I contacted customer service I was advised that they were out of warranty! Very disappointing, I think the soles of anything should last longer than 3 months. Not to mention it was summer so rarely worn, and not worn outside.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly large
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Postage amounts for refund

published

Terrible service. Paid for postage for initial item then had to pay again when returning product due to wrong size. Also, have not had full refund processed on returned item. Will not shop here again.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Kristyn3

Kristyn3Perth, WA

  • 5 reviews

Shocking Sizes

published

At City Beach a 12/14 there is more like trying on a 08/10, never really have any bigger sizes available and the dresses are so very short! Also pretty pricey.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Hayley

HayleyEyre Peninsula, SA

I got shoes for my birthday and they broke within 5 days

published

My mum brought me shoes for my birthday that cost her $30 that lasted me not even a week.. weren’t able to get a refund disappointing and bad service and not happy

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Jay Lee ling

Jay Lee lingPerth, WA

  • 5 reviews
  • 1 like

Okay. Not the best

published

It was okay but At first i noticed i was missing 2 items. They resolved issue however. Customer service was right onto the issue. I will shop here again. Thankyou ciity beach for the help resolving the issue. 1 item was damaged. I bought a jacket and all the stitching was freyed. I asked for a refund but was not given one.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised

Sizing way too small

published

Ordered three pairs of one piece bathers online in size 12 and they are all super small and short .. more like size 8 or a small size 10 than a 12. So short they barely covered my boobs. Products looks decent quality and lovely patterns but I will never be able to wear them even if I lost any weight because they aren't long enough so I would either have my boobs on show or a massive camel toe. Not happy

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all City Beach Australia reviews

Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

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