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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 339 reviews · View Statistics

Reviews

3.1

39 reviews
5
(16)
4
(3)
3
(2)
2
(4)
1
(14)
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Reviewer Photos & Videos

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Wrong Sizing

published

I ordered a pair of 13 in kids shoes and was sent the wrong size. Upon calling the support line i was accused of lying about the size i ordered but yet myself having a disability i had my partner check that it was the right size. Not buying from City Beach again.

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised

My most favourite shop in the world

published
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Sizing sucks

published

I am a true to size size eight, and let me tell you, the 'size eight' multiple pieces of clothing I received are most certainly not size eight. Maybe more like a kids 12 or 14. Also, quality is a bit iffy depending on item

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
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Jennifer

JenniferHunter Region, NSW

Fantastic service online, and then again at the store where I picked up item

published

I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
nob

nobGoulburn Valley, VIC

  • 17 reviews
  • 21 likes

Great customer service

published

We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Their clothes will shrink

published

Bought some beautiful comfy pants for $50
Unfortunately half their clothes are made of rayon and shrink even in a cold load. If you sell clothes that need super special care you have to label them clearly otherwise it's deceiving customers.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationCarindale City beach
Summer

SummerPerth, WA

  • 2 reviews
  • 1 like

Excellent quality and service

published

I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
JustMe

JustMeGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Very impressed!

published

I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Is a brilliant store but really disappointed with my recent purchase

published

I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Jaimee97

Jaimee97Wide Bay-Burnett, QLD

Outstanding all round

published

The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Simone Hardman

Simone HardmanGreater Melbourne (Outer), VIC

  • 2 reviews

WORST UGGS EVER

published

So I order 1 pair of uggs they come damaged, they took a week to return all the messages, so I ordered another pair thinking it was a once off!! Well I was wrong, second pair came damaged also... so please be careful!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Lauren94

Lauren94Conder 2906, ACT

Worst customer service. Never buying from citybeach again.

published

I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Lauren

LaurenMurrumbidgee Region, NSW

  • 2 reviews

Mooloola - Absolutely Beautiful!

published

Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Cat

CatPerth, WA

  • 5 reviews

Not the best

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationWatertown Perth

A-M-A-Z-I-N-G

published

I am so incredibly happy with my purchase!!! I ordered the Lexii boots on sunday, paid for normal postage, NOT EXPRESS, and got them on Tuesday! only two business days, i'm so impressed!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Footwear Shops & Brands

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kirstenleigh93

kirstenleigh93Sydney, NSW

Shipping time: perfect! Quality of clothes: appauling

published

Purchased a pair of Tommy Hilfiger Tights for $90 and the quality of them is atrocious! They are transparent in the back without having the need to bend down. Very disappointing

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised

Worst Customer Service!

published

Faulty Fossil watch took 11 weeks to replace under warranty with City Beach when Fossil themselves could have sorted it in 1 week. This company have no idea how to service their customers. Their Returns Department are complete idiots. They just gave me the Fossil tracker info to use myself when they couldn't be bothered to get an update themselves. They said - "we don't have the replacement". Fossil said "City Beach signed for it 2 days ago" What joke. Someone there hates their job. Management don't give a crap. Complete idiots.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Denied change room. Told i could change outside of change room.

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationBooragoon
Francine

FrancineSydney, NSW

  • 4 reviews
  • 1 like

Online service excellent

published

I ordered a few items and they all arrived on time and were exactly what I was expecting. One shirt was the wrong size but it was easy with no fuss in swapping for the correct size in store. Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Postage amounts for refund

published

Terrible service. Paid for postage for initial item then had to pay again when returning product due to wrong size. Also, have not had full refund processed on returned item. Will not shop here again.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Page 1 of 2
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Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

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