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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 354 reviews · View Statistics

Reviews

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HappyCustomer

HappyCustomerSouth East Queensland, QLD

  • 2 reviews

Shop layout is horrendous

published

Visited shop at Loganholme yesterday very keen to find appropriate sized tops etc. The poor layout of the shop and random placement of stock/clothing makes it almost impossible to find anything. Sizes bunched so tight and out of "order" you have to go through Entire racks to search and eliminate ... great clothes but shop in disarray.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLoganholme
SizingTrue to size
Nikki O.

Nikki O.South East Queensland, QLD

Bad quality

published

Every single dress that I have bought from city beach says to cold wash which I always do and every single one of the dresses have shrunk for some reason. I have bought at least 10 dresses and This has happened to every one of them

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQld
SizingTrue to size
Product AppearanceNot as advertised
C L C

C L CSouth East Queensland, QLD

Discount not applied to online purchase

published

1st online purchase stated 20% discount however this was not applied to skates purchase. Very sneaky and won't purchase through City Beach again.

  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Emily Georgie Gal

Emily Georgie GalFar North Queensland, QLD

  • 2 reviews

Mykonos Platform shoes hurt when walking

published

When I tried these shoes on they fit well, they were even a bit big but there wasn't any smaller sizes. I tried to wear them for the first time and the wide strap going over my foot pulls really tight and hurts my feet. My feet sit loosely in the shoe, but it pulls tight when walking. It is so painful that I cannot wear them! I think it is a flaw when they were made. P.S. I have small feet!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCairns Central
SizingTrue to size
Product AppearanceAs advertised
Jah V.

Jah V.Southwest, VIC

  • 4 reviews

Fast delivery, great products

published

Ordered my parcel on Wednesday and it arrived Thursday afternoon! Products were exactly what i wanted. Thanks City beach will definitely order again from you guys.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

My most favourite shop in the world

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Jennifer

JenniferHunter Region, NSW

  • 2 reviews
  • 1 like

Fantastic service online, and then again at the store where I picked up item

published

I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
nob

nobGoulburn Valley, VIC

  • 18 reviews
  • 22 likes

Great customer service

published

We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised

Their clothes will shrink

published

Bought some beautiful comfy pants for $50
Unfortunately half their clothes are made of rayon and shrink even in a cold load. If you sell clothes that need super special care you have to label them clearly otherwise it's deceiving customers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarindale City beach
SizingTrue to size
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Summer

SummerPerth, WA

  • 2 reviews
  • 1 like

Excellent quality and service

published

I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
JustMe

JustMeGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Very impressed!

published

I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Is a brilliant store but really disappointed with my recent purchase

published

I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Jaimee97

Jaimee97Wide Bay-Burnett, QLD

Outstanding all round

published

The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Simone Hardman

Simone HardmanGreater Melbourne (Outer), VIC

  • 2 reviews

WORST UGGS EVER

published

So I order 1 pair of uggs they come damaged, they took a week to return all the messages, so I ordered another pair thinking it was a once off!! Well I was wrong, second pair came damaged also... so please be careful!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Lauren94

Lauren94Conder 2906, ACT

Worst customer service. Never buying from citybeach again.

published

I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Lauren

LaurenMurrumbidgee Region, NSW

  • 2 reviews

Mooloola - Absolutely Beautiful!

published

Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Cat

CatPerth, WA

  • 5 reviews

Not the best

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWatertown Perth
SizingTrue to size
Disappointed

Disappointed

  • 2 reviews

Poor quality

published

I ordered a pair of home brand ugg boots in December. In less than 3 months the soles started coming off the boots. When I contacted customer service I was advised that they were out of warranty! Very disappointing, I think the soles of anything should last longer than 3 months. Not to mention it was summer so rarely worn, and not worn outside.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large

A-M-A-Z-I-N-G

published

I am so incredibly happy with my purchase!!! I ordered the Lexii boots on sunday, paid for normal postage, NOT EXPRESS, and got them on Tuesday! only two business days, i'm so impressed!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
kirstenleigh93

kirstenleigh93Sydney, NSW

Shipping time: perfect! Quality of clothes: appauling

published

Purchased a pair of Tommy Hilfiger Tights for $90 and the quality of them is atrocious! They are transparent in the back without having the need to bend down. Very disappointing

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
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Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

Get an answer from our members

Details

Compare both City Beach Australia
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
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