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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 371 reviews · View Statistics
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Reviews

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Melita
MelitaSouth East Queensland, QLD
  • 2 reviews

Awful customer service

published

Refused my return over a packaging box. The one they sent me that was already damaged on their end. Unbelievable

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Lauren B
Lauren BSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Product not as described and expensive to return

published

Product not as described and not correct sizing. When I went to return it, they asked me to pay $9.15 (they was only worth $19). Very disappointing, won’t shop there again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised

Do not return anything with the label attached to the box

published

I returned a pair of shoes in the box and not only did i have to pay for the return shipping. I put the label on the shoe box which is against the policy. Even though all tags were attached and it was in original condition. This has rendered the shoes to not be able to be sold and therefore no refund was given. The shoes were one size too small and they wont even do an exchange. Make sure you read the return policy before purchasing.
"It is likely that the shoe box had been used as the return box or had a return label attached to it, therefore damaging the item and deeming it non re sellable." Catherine, City Beach Customer Service

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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The worst place to buy from

published

Every time i’ve ordered from city beach they’ve sent out the wrong product.
This time around, i was sent out child sized products, that were modelled on an adult woman. I am over it. Shouldn’t have bought anything from here after the first time they mucked up.

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Kim
KimMid North Coast, NSW

Unhappy with Ava and Ever

published

Love City Beach overall but was so disappointed in the purchase of Ava and Ever jumpsuit. Jumpsuit strapless with added straps option, however once attached, they pulled the lining up and just didn’t fit right. Boning popped thru fabric within 2 hours of wearing. So sad and also slightly embarrassing as I was at Christmas celebrations and didn’t have other clothing with me. Prices are cheap....seemingly for a reason.

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Loz
LozSydney, NSW
  • 3 reviews
  • 4 likes

Sizes not true to size

published

Ordered a size 10 playsuit would fit size 10 kids. I have ordered clothes from all over the world online and everything has been true to size and fits.
Will never order from City Beach again

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised

White shirt was practically black

published

White shirt arrive with black marks all over it and wasnt in it's own bag + Sizing is a bit off

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Della
DellaSydney, NSW
  • 5 reviews
  • 5 likes

Selling Re-used items?

published

I paid $40 for a yankees cap & it came with a sweat smell and dirt marks on it. Its like they sold me a re-used cap without even at least cleaning it. I won’t be buying from them again. Their jackets are also made from cheap material and peel after the first wear. Definitely not worth the price you pay here for the crappy quality you get.

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Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised

Wrong Sizing

published

I ordered a pair of 13 in kids shoes and was sent the wrong size. Upon calling the support line i was accused of lying about the size i ordered but yet myself having a disability i had my partner check that it was the right size. Not buying from City Beach again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
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Sizing sucks

published

I am a true to size size eight, and let me tell you, the 'size eight' multiple pieces of clothing I received are most certainly not size eight. Maybe more like a kids 12 or 14. Also, quality is a bit iffy depending on item

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Halle
HalleSydney, NSW
  • 11 reviews
  • 2 likes

Great Online and In Store!

published

I usually shop at the Rouse Hill, or Mount Druitt (Westfield) stores. Though I've seen the negative reviews about City Beach, I love their clothing, and their customer service is fantastic! The staff are always so pleasant. They assist with all that they can :) The only issue I have is that sometimes their sizing can be out of whack.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill, NSW, Westfield Mount Druitt
Sizing Slightly small
Product Appearance As advertised
Shelly
ShellyGreater Melbourne (Inner), VIC
  • 8 reviews

Not worth the money

published

Purchased a dress off their site, initially they made a mistake and sent the wrong item but they solved the issue without a problem. Their pricing however is very high and I will not be purchasing from city beach again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Catuil
CatuilSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

No replies

published

Ordered and paid for products 2 days ago and yet to receive an email acknowledgement - though online it shows that my order is "complete". I understand there are some delivery delays because of COVID19, but surely an automated response shouldn't be delayed too? I emailed customer service to follow up yesterday and am yet to get a reply. First and last time online customer, that's for sure!

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Caitlyn
CaitlynGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Crooks

published

So I wait almost 2 weeks for City Beach to dispatch my order, their explanation - “I can see our team are just awaiting stock of a couple of your items. Once these items have been retrieved your order will be sent out as soon as possible.”
After 3 weeks, my parcel arrives with 2 of the 7 items still missing?!? Items that I PAID for!!!
Absolute crooks!
Their customer service has been shocking to say the least and now after waiting so long I didn’t even get what I ordered!
City Beach management - what’s your excuse? Is this what you call service?! Where is my money - or items I purchased?!

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Disappointed
Disappointed
  • 2 reviews

Poor quality

published

I ordered a pair of home brand ugg boots in December. In less than 3 months the soles started coming off the boots. When I contacted customer service I was advised that they were out of warranty! Very disappointing, I think the soles of anything should last longer than 3 months. Not to mention it was summer so rarely worn, and not worn outside.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
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Questions & Answers

Trinity Morgan
Trinity Morganasked
City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.
Courtney L.asked
City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador
Coaster71labradorasked
City Beach Australia

Do you have click and collect

No answers
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City Beach Australia

Details

Compare both City Beach Australia
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
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