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City Beach Australia

City Beach Australia (page 2 of 3)

Online store, Physical store
2.1 from 363 reviews · View Statistics

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Halle

HalleSydney, NSW

  • 11 reviews
  • 2 likes

Great Online and In Store!

published

I usually shop at the Rouse Hill, or Mount Druitt (Westfield) stores. Though I've seen the negative reviews about City Beach, I love their clothing, and their customer service is fantastic! The staff are always so pleasant. They assist with all that they can :) The only issue I have is that sometimes their sizing can be out of whack.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRouse Hill, NSW, Westfield Mount Druitt
SizingSlightly small
Product AppearanceAs advertised
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Step One Bamboo Underwear

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Jaimee97

Jaimee97Wide Bay-Burnett, QLD

Outstanding all round

published

The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Shelly

ShellyGreater Melbourne (Inner), VIC

  • 8 reviews

Not worth the money

published

Purchased a dress off their site, initially they made a mistake and sent the wrong item but they solved the issue without a problem. Their pricing however is very high and I will not be purchasing from city beach again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Catuil

CatuilSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

No replies

published

Ordered and paid for products 2 days ago and yet to receive an email acknowledgement - though online it shows that my order is "complete". I understand there are some delivery delays because of COVID19, but surely an automated response shouldn't be delayed too? I emailed customer service to follow up yesterday and am yet to get a reply. First and last time online customer, that's for sure!

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
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Lauren94

Lauren94Conder 2906, ACT

Worst customer service. Never buying from citybeach again.

published

I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Caitlyn

CaitlynGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Crooks

published

So I wait almost 2 weeks for City Beach to dispatch my order, their explanation - “I can see our team are just awaiting stock of a couple of your items. Once these items have been retrieved your order will be sent out as soon as possible.”
After 3 weeks, my parcel arrives with 2 of the 7 items still missing?!? Items that I PAID for!!!
Absolute crooks!
Their customer service has been shocking to say the least and now after waiting so long I didn’t even get what I ordered!
City Beach management - what’s your excuse? Is this what you call service?! Where is my money - or items I purchased?!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Step One Bamboo Underwear

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Lauren

LaurenMurrumbidgee Region, NSW

  • 2 reviews

Mooloola - Absolutely Beautiful!

published

Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Cat

CatPerth, WA

  • 5 reviews

Not the best

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWatertown Perth
SizingTrue to size
Similar opinion? Write a review on ProductReview.com.au!

A-M-A-Z-I-N-G

published

I am so incredibly happy with my purchase!!! I ordered the Lexii boots on sunday, paid for normal postage, NOT EXPRESS, and got them on Tuesday! only two business days, i'm so impressed!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Denied change room. Told i could change outside of change room.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBooragoon
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Francine

FrancineSydney, NSW

  • 4 reviews
  • 1 like

Online service excellent

published

I ordered a few items and they all arrived on time and were exactly what I was expecting. One shirt was the wrong size but it was easy with no fuss in swapping for the correct size in store. Thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Kristyn3

Kristyn3Perth, WA

  • 5 reviews

Shocking Sizes

published

At City Beach a 12/14 there is more like trying on a 08/10, never really have any bigger sizes available and the dresses are so very short! Also pretty pricey.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Step One Bamboo Underwear

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Jess

Jess

  • 5 reviews
  • 2 likes

Love City Beach and there range of products

published

Every time ive purchased stuff from here Ive been happy with the clothing and accessories. express postage always comes a day after I ordered and standard shipping usually comes within the week. Easy to return items too!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Jen

JenSydney, NSW

Product Falling to Pieces

published

I bought a playsuit/overalls from city beach about a month ago, and have worn it maybe twice in that time. In that time the product has literally fallen apart, with holes appearing in every part of it. Totally ridiculous!! This quality of product should not even be allowed to be sold!!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHornsby
SizingTrue to size
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Anna

AnnaSouth East Queensland, QLD

Good customer service would definitely purchase again.

published

I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Robyn T

Robyn TSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Top class - happy customer!!

published

I placed an order last week and was kept up to date daily, with the progress of my order.
My order arrived earlier than the original estimate.
Both of the items I ordered were as depicted and the sizing and colours were true too.
I found the live chat VERY helpful when I was ordering as they were able to answer a question for me, before I ordered.
I would not hesitate to purchase from City Beach again and would certainly highly recommend the quality of their products and the professional way they handle their on line purchases.
Thank you...

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Andrew Suarez

Andrew SuarezSouth East Queensland, QLD

  • 2 reviews

Staff are young and dumb

published

The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!

Absolute horrible service

published

I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Step One Bamboo Underwear

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Peco K.

Peco K.Illawarra, NSW

  • 2 reviews
  • 2 likes

Satisfied customer...

published

I ordered my sons shoes on Thursday & Monday morning before 9am they were at my door. The price was great the shoes are exellant the shipping was off the chain so fast i can't believe it.... all round satisfied with the entire process ill be ordering more from City Beach... thank you my son is one happy boy...

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Jaz

JazHunter Region, NSW

  • 6 reviews
  • 2 likes

Good quality products

published

City beach online shopping is super easy.
Products received usually within a 7 day time frame, all goods I have ordered have been the right stipulated size and of excellent quality- from swimwear to clothing. Good deals to be had at times.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 3
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Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers
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City Beach Australia

Details

Compare both City Beach Australia
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
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