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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 363 reviews · View Statistics

Reviews

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Fantastic customer service

published

Had a mix up with my order, however customer service (Theo) was super pleasant and fixed the issue straight away

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceNot as advertised
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Step One Bamboo Underwear

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The worst place to buy from

published

Every time i’ve ordered from city beach they’ve sent out the wrong product.
This time around, i was sent out child sized products, that were modelled on an adult woman. I am over it. Shouldn’t have bought anything from here after the first time they mucked up.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Cindy l

Cindy l

  • 4 reviews
  • 2 likes

Lack of information and not so good customer service

published

Need more information on products they sell . needs to stop telling customers to purchase 2 item and then return 1 because they don't know any thing about what they are selling. learn from culture king they have all the information you need to purchase confidently

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
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Amanda T.

Amanda T.South East Queensland, QLD

Really bad customer service ALL AROUND

published

Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationGarden city Qld
SizingTrue to size
Product AppearanceAs advertised
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brad

bradGreater Melbourne (Outer), VIC

  • 2 reviews

Simple to ordee

published

Super easy store to navigate. Ordered four pairs of shoes. They are very comfy. One pair needed to be a half size bigger but other than that very happy. Order came very fast.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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HappyCustomer

HappyCustomerSouth East Queensland, QLD

  • 2 reviews

Shop layout is horrendous

published

Visited shop at Loganholme yesterday very keen to find appropriate sized tops etc. The poor layout of the shop and random placement of stock/clothing makes it almost impossible to find anything. Sizes bunched so tight and out of "order" you have to go through Entire racks to search and eliminate ... great clothes but shop in disarray.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLoganholme
SizingTrue to size
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Step One Bamboo Underwear

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Nikki O.

Nikki O.South East Queensland, QLD

Bad quality

published

Every single dress that I have bought from city beach says to cold wash which I always do and every single one of the dresses have shrunk for some reason. I have bought at least 10 dresses and This has happened to every one of them

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQld
SizingTrue to size
Product AppearanceNot as advertised
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Loz

LozSydney, NSW

  • 3 reviews
  • 4 likes

Sizes not true to size

published

Ordered a size 10 playsuit would fit size 10 kids. I have ordered clothes from all over the world online and everything has been true to size and fits.
Will never order from City Beach again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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C L C

C L CSouth East Queensland, QLD

Discount not applied to online purchase

published

1st online purchase stated 20% discount however this was not applied to skates purchase. Very sneaky and won't purchase through City Beach again.

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Emily Georgie Gal

Emily Georgie GalFar North Queensland, QLD

  • 2 reviews

Mykonos Platform shoes hurt when walking

published

When I tried these shoes on they fit well, they were even a bit big but there wasn't any smaller sizes. I tried to wear them for the first time and the wide strap going over my foot pulls really tight and hurts my feet. My feet sit loosely in the shoe, but it pulls tight when walking. It is so painful that I cannot wear them! I think it is a flaw when they were made. P.S. I have small feet!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCairns Central
SizingTrue to size
Product AppearanceAs advertised
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Jah V.

Jah V.Southwest, VIC

  • 4 reviews

Fast delivery, great products

published

Ordered my parcel on Wednesday and it arrived Thursday afternoon! Products were exactly what i wanted. Thanks City beach will definitely order again from you guys.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Wrong Sizing

published

I ordered a pair of 13 in kids shoes and was sent the wrong size. Upon calling the support line i was accused of lying about the size i ordered but yet myself having a disability i had my partner check that it was the right size. Not buying from City Beach again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Step One Bamboo Underwear

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My most favourite shop in the world

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Sizing sucks

published

I am a true to size size eight, and let me tell you, the 'size eight' multiple pieces of clothing I received are most certainly not size eight. Maybe more like a kids 12 or 14. Also, quality is a bit iffy depending on item

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Jennifer

JenniferHunter Region, NSW

  • 3 reviews
  • 1 like

Fantastic service online, and then again at the store where I picked up item

published

I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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nob

nobGoulburn Valley, VIC

  • 18 reviews
  • 22 likes

Great customer service

published

We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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Their clothes will shrink

published

Bought some beautiful comfy pants for $50
Unfortunately half their clothes are made of rayon and shrink even in a cold load. If you sell clothes that need super special care you have to label them clearly otherwise it's deceiving customers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarindale City beach
SizingTrue to size
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Summer

SummerPerth, WA

  • 2 reviews
  • 1 like

Excellent quality and service

published

I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Step One Bamboo Underwear

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8,965 reviews
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JustMe

JustMeGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Very impressed!

published

I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Is a brilliant store but really disappointed with my recent purchase

published

I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers
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City Beach Australia

Details

Compare both City Beach Australia
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
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