Reviewer Photos & Videos
Really bad customer service ALL AROUND
Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.
Simple to ordee
Super easy store to navigate. Ordered four pairs of shoes. They are very comfy. One pair needed to be a half size bigger but other than that very happy. Order came very fast.
Discount not applied to online purchase
1st online purchase stated 20% discount however this was not applied to skates purchase. Very sneaky and won't purchase through City Beach again.
Mykonos Platform shoes hurt when walking
When I tried these shoes on they fit well, they were even a bit big but there wasn't any smaller sizes. I tried to wear them for the first time and the wide strap going over my foot pulls really tight and hurts my feet. My feet sit loosely in the shoe, but it pulls tight when walking. It is so painful that I cannot wear them! I think it is a flaw when they were made. P.S. I have small feet!
Fast delivery, great products
Ordered my parcel on Wednesday and it arrived Thursday afternoon! Products were exactly what i wanted. Thanks City beach will definitely order again from you guys.
My most favourite shop in the world
City beach is my favourite store ever! I am OBSESSED with all of there products and if I could I would buy the whole store. I have bought many swimmers, hats, jumpers, tops, denim and more from there. I am always looking forward to going to there store online or in person. Their online support is pretty good and are fast at replying and they want to help you. I have been shopping here for years, but... there is one downside... everything is super pricy. I wish that I could shop here every weekend, but I usually shop here about 6 times a year as...I don't have a lot of money at all. I love window shopping there and it's so so sooo exciting when I do save up and have the chance to buy things. City beach has a special place in my heart and I will continue to keep shopping here.
Fantastic service online, and then again at the store where I picked up item
I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.
Great customer service
We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality
Excellent quality and service
I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.
I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!
Is a brilliant store but really disappointed with my recent purchase
I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.
Outstanding all round
The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent
WORST UGGS EVER
So I order 1 pair of uggs they come damaged, they took a week to return all the messages, so I ordered another pair thinking it was a once off!! Well I was wrong, second pair came damaged also... so please be careful!
Worst customer service. Never buying from citybeach again.
I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.
- Online store
Mooloola - Absolutely Beautiful!
Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Could you let me know if you receive your items
Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
Other Underwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.