Unhappy with Ava and Ever
Love City Beach overall but was so disappointed in the purchase of Ava and Ever jumpsuit. Jumpsuit strapless with added straps option, however once attached, they pulled the lining up and just didn’t fit right. Boning popped thru fabric within 2 hours of wearing. So sad and also slightly embarrassing as I was at Christmas celebrations and didn’t have other clothing with me. Prices are cheap....seemingly for a reason.
White shirt was practically black
White shirt arrive with black marks all over it and wasnt in it's own bag + Sizing is a bit off
Not worth the money
Purchased a dress off their site, initially they made a mistake and sent the wrong item but they solved the issue without a problem. Their pricing however is very high and I will not be purchasing from city beach again.
Shipping time: perfect! Quality of clothes: appauling
Purchased a pair of Tommy Hilfiger Tights for $90 and the quality of them is atrocious! They are transparent in the back without having the need to bend down. Very disappointing
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Good customer service would definitely purchase again.
I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.
i ordered 2 tops and a dress and both were very nice quality and as shown on the website. can sometimes be a bit on the pricey side but when items are on sale they are worth it.
DONT ORDER ONLINE! 20$for a return!
I ordered 3 pairs of jeans online as I do not live near city beach and this was my first time shopping online with them. Because I am a short an curvy person jeans can be very hard to find for me. Two pairs of the jeans did not fit and the third was just too long on me, so I used the return Label in th bag to return it, sent it back and paid 19.85!! For a return which I emailed customer service with the receipt to which their reply was ‘we don’t cover returns if product is the wrong size and you don’t like it”
Which is an apsolute disgrace, it won’t cost me anything in store! I will not be shopping there again!
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Could you let me know if you receive your items
Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.
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|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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