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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 376 reviews · View Statistics
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Reviews

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Amanda T.
Amanda T.South East Queensland, QLD

Really bad customer service ALL AROUND

published

Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Store LocationGarden city Qld
Sizing True to size
Product Appearance As advertised
C L C
C L CSouth East Queensland, QLD

Discount not applied to online purchase

published

1st online purchase stated 20% discount however this was not applied to skates purchase. Very sneaky and won't purchase through City Beach again.

  • Thumbnail
Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Simone Hardman
Simone HardmanGreater Melbourne (Outer), VIC
  • 2 reviews

WORST UGGS EVER

published

So I order 1 pair of uggs they come damaged, they took a week to return all the messages, so I ordered another pair thinking it was a once off!! Well I was wrong, second pair came damaged also... so please be careful!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Lauren94
Lauren94Conder 2906, ACT

Worst customer service. Never buying from citybeach again.

published

I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Worst Customer Service!

published

Faulty Fossil watch took 11 weeks to replace under warranty with City Beach when Fossil themselves could have sorted it in 1 week. This company have no idea how to service their customers. Their Returns Department are complete idiots. They just gave me the Fossil tracker info to use myself when they couldn't be bothered to get an update themselves. They said - "we don't have the replacement". Fossil said "City Beach signed for it 2 days ago" What joke. Someone there hates their job. Management don't give a crap. Complete idiots.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Denied change room. Told i could change outside of change room.

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBooragoon
Sizing True to size
Product Appearance As advertised
Anna
AnnaSouth East Queensland, QLD

Good customer service would definitely purchase again.

published

I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Andrew Suarez
Andrew SuarezSouth East Queensland, QLD
  • 2 reviews

Staff are young and dumb

published

The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationChermside
Sizing True to size
Product Appearance As advertised
gabby
gabby
  • 2 reviews

Absolute horrible service

published

I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Tommo
TommoPerth, WA
  • 2 reviews
  • 2 likes

Be Careful, NO REFUNDS!!!!!!!!!

published

Be prepared for no refunds when shopping online with City Beach. Beware of the 'Sale' item ploy whereby if you purchase Sale products they have a clause that allows them to only offer an exchange or gift card. So unless you know 100% that you want the item and it will fit, don't waste your time. Ridiculous business ploy to keep your money, should be illegal.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Caz
CazSouthwest, VIC

Worst shipping times. Could have bought from overseas for cheaper and received faster!

published

Ordered some Levis and was given the automatic default "free shipping" option as I had spent $150 (geez... Thanks guys). 2 weeks on and still waiting for my parcel. Aus post estimates delivery in a few days but the order itself took a week for them to post and post.

Ordered an item from Surf Stitch last month and received the next day. Will shop with them instead from now on

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Dan
DanMetropolitan Adelaide, SA
  • 2 reviews

Warning

published

$40 ugg boots and the sole came off on the right boot, first wear, the left foot stitching came undone at the toes. I will not be shopping here again.

Product Quality
1/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Jennifer w
Jennifer wDarling Downs, QLD

Really bad customer service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationToowoomba
Sizing True to size
Product Appearance As advertised
Jennifer w
Jennifer w

So it's been a week and city beach management has not even contacted me about my problem. Great work guys! Very professional of you.

hle
hleVictoria
  • 3 reviews

good quality

published

i ordered 2 tops and a dress and both were very nice quality and as shown on the website. can sometimes be a bit on the pricey side but when items are on sale they are worth it.

Product Quality
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised

Questions & Answers

Trinity Morgan
Trinity Morganasked
City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.
Courtney L.asked
City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador
Coaster71labradorasked
City Beach Australia

Do you have click and collect

No answers
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City Beach Australia

Details

Compare both City Beach Australia
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
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