Reviewer Photos & Videos
Misleading advertising - Oakley "Polarized" Sunglasses
Please be aware of the misleading product description for the Oakley Ridgeline Polarized Sunglasses.These glasses are NOT polarized as described and a re-call should be made to those who have bought this product.
The company has also not changed the internet listing and it has been some time since they have been made aware of this error.
I was worried but everything was perfect
I was worried after having read all of the bad reviews: maybe I've just been lucky, but I've purchased a pair of shoes and socks online and they were delivered on time with no issues, I'd buy again from this site
Awful customer service
Refused my return over a packaging box. The one they sent me that was already damaged on their end. Unbelievable
Do not return anything with the label attached to the box
I returned a pair of shoes in the box and not only did i have to pay for the return shipping. I put the label on the shoe box which is against the policy. Even though all tags were attached and it was in original condition. This has rendered the shoes to not be able to be sold and therefore no refund was given. The shoes were one size too small and they wont even do an exchange. Make sure you read the return policy before purchasing.
"It is likely that the shoe box had been used as the return box or had a return label attached to it, therefore damaging the item and deeming it non re sellable." Catherine, City Beach Customer Service
Fantastic customer service
Had a mix up with my order, however customer service (Theo) was super pleasant and fixed the issue straight away
Lack of information and not so good customer service
Need more information on products they sell . needs to stop telling customers to purchase 2 item and then return 1 because they don't know any thing about what they are selling. learn from culture king they have all the information you need to purchase confidently
Really bad customer service ALL AROUND
Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.
Simple to ordee
Super easy store to navigate. Ordered four pairs of shoes. They are very comfy. One pair needed to be a half size bigger but other than that very happy. Order came very fast.
Shop layout is horrendous
Visited shop at Loganholme yesterday very keen to find appropriate sized tops etc. The poor layout of the shop and random placement of stock/clothing makes it almost impossible to find anything. Sizes bunched so tight and out of "order" you have to go through Entire racks to search and eliminate ... great clothes but shop in disarray.
Every single dress that I have bought from city beach says to cold wash which I always do and every single one of the dresses have shrunk for some reason. I have bought at least 10 dresses and This has happened to every one of them
Unhappy with Ava and Ever
Love City Beach overall but was so disappointed in the purchase of Ava and Ever jumpsuit. Jumpsuit strapless with added straps option, however once attached, they pulled the lining up and just didn’t fit right. Boning popped thru fabric within 2 hours of wearing. So sad and also slightly embarrassing as I was at Christmas celebrations and didn’t have other clothing with me. Prices are cheap....seemingly for a reason.
Discount not applied to online purchase
1st online purchase stated 20% discount however this was not applied to skates purchase. Very sneaky and won't purchase through City Beach again.
Fast delivery, great products
Ordered my parcel on Wednesday and it arrived Thursday afternoon! Products were exactly what i wanted. Thanks City beach will definitely order again from you guys.
Selling Re-used items?
I paid $40 for a yankees cap & it came with a sweat smell and dirt marks on it. Its like they sold me a re-used cap without even at least cleaning it. I won’t be buying from them again. Their jackets are also made from cheap material and peel after the first wear. Definitely not worth the price you pay here for the crappy quality you get.
My most favourite shop in the world
City beach is my favourite store ever! I am OBSESSED with all of there products and if I could I would buy the whole store. I have bought many swimmers, hats, jumpers, tops, denim and more from there. I am always looking forward to going to there store online or in person. Their online support is pretty good and are fast at replying and they want to help you. I have been shopping here for years, but... there is one downside... everything is super pricy. I wish that I could shop here every weekend, but I usually shop here about 6 times a year as...I don't have a lot of money at all. I love window shopping there and it's so so sooo exciting when I do save up and have the chance to buy things. City beach has a special place in my heart and I will continue to keep shopping here.
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Could you let me know if you receive your items
Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.
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|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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