Reviewer Photos & Videos
Poor Customer Service and Returns Policy
Advised within an hour I had ordered the wrong size. Their reply will cost me $9 and wait until it's delivered to return it.
Avoid this online shop.
- Online store
I have ordered from City Beach many times and I am continually impressed with the speed they process my order, delivery and exceptional customer service. Even during Victoria’s harsh lockdown they processed my orders quickly and to the point I was receiving orders from City Beach Brisbane a lot quicker than Victoria.
The clothes are dearer, but in my opinion they are worth the money. The clothes look better, are very flattering, longer lasting and don’t get damaged or frayed in the washing machine on gentle setting (hand washing is too much of a chore for me). Plus they constantly offer super generation promotions of $20-50 off, so you don’t end up paying full price often for anyway.
Their clothes are so flattering!
I ordered over $200 worth of clothes online but 2 didn't fit so I refunded at a citybeach retail i know nearby and they were more than happy to refund. Also these clothes fit like a glove on me! I find it hard to buy nice flattering clothes for my figure since I'm petite but citybeach manufactures clothes that are perfect for my petite figure yet liable to stretch. Once i get my youth allowance I'm gonna go shopping frenzy on their site again ahah
I was worried but everything was perfect
I was worried after having read all of the bad reviews: maybe I've just been lucky, but I've purchased a pair of shoes and socks online and they were delivered on time with no issues, I'd buy again from this site
Do not return anything with the label attached to the box
I returned a pair of shoes in the box and not only did i have to pay for the return shipping. I put the label on the shoe box which is against the policy. Even though all tags were attached and it was in original condition. This has rendered the shoes to not be able to be sold and therefore no refund was given. The shoes were one size too small and they wont even do an exchange. Make sure you read the return policy before purchasing.
"It is likely that the shoe box had been used as the return box or had a return label attached to it, therefore damaging the item and deeming it non re sellable." Catherine, City Beach Customer Service
Really bad customer service ALL AROUND
Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.
Simple to ordee
Super easy store to navigate. Ordered four pairs of shoes. They are very comfy. One pair needed to be a half size bigger but other than that very happy. Order came very fast.
Unhappy with Ava and Ever
Love City Beach overall but was so disappointed in the purchase of Ava and Ever jumpsuit. Jumpsuit strapless with added straps option, however once attached, they pulled the lining up and just didn’t fit right. Boning popped thru fabric within 2 hours of wearing. So sad and also slightly embarrassing as I was at Christmas celebrations and didn’t have other clothing with me. Prices are cheap....seemingly for a reason.
Discount not applied to online purchase
1st online purchase stated 20% discount however this was not applied to skates purchase. Very sneaky and won't purchase through City Beach again.
Fast delivery, great products
Ordered my parcel on Wednesday and it arrived Thursday afternoon! Products were exactly what i wanted. Thanks City beach will definitely order again from you guys.
My most favourite shop in the world
City beach is my favourite store ever! I am OBSESSED with all of there products and if I could I would buy the whole store. I have bought many swimmers, hats, jumpers, tops, denim and more from there. I am always looking forward to going to there store online or in person. Their online support is pretty good and are fast at replying and they want to help you. I have been shopping here for years, but... there is one downside... everything is super pricy. I wish that I could shop here every weekend, but I usually shop here about 6 times a year as...I don't have a lot of money at all. I love window shopping there and it's so so sooo exciting when I do save up and have the chance to buy things. City beach has a special place in my heart and I will continue to keep shopping here.
Fantastic service online, and then again at the store where I picked up item
I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.
Great customer service
We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality
Excellent quality and service
I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.
I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Could you let me know if you receive your items
Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.
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|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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