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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 343 reviews · View Statistics

Reviews

2.1

7 reviews
5
(1)
4
(0)
3
(1)
2
(2)
1
(3)
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Reviewer Photos & Videos

White shirt was practically black

published

White shirt arrive with black marks all over it and wasnt in it's own bag + Sizing is a bit off

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Della

DellaSydney, NSW

  • 5 reviews
  • 5 likes

Selling Re-used items?

published

I paid $40 for a yankees cap & it came with a sweat smell and dirt marks on it. Its like they sold me a re-used cap without even at least cleaning it. I won’t be buying from them again. Their jackets are also made from cheap material and peel after the first wear. Definitely not worth the price you pay here for the crappy quality you get.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised
Halle

HalleSydney, NSW

  • 11 reviews
  • 2 likes

Great Online and In Store!

published

I usually shop at the Rouse Hill, or Mount Druitt (Westfield) stores. Though I've seen the negative reviews about City Beach, I love their clothing, and their customer service is fantastic! The staff are always so pleasant. They assist with all that they can :) The only issue I have is that sometimes their sizing can be out of whack.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRouse Hill, NSW, Westfield Mount Druitt
SizingSlightly small
Product AppearanceAs advertised
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Shelly

ShellyGreater Melbourne (Inner), VIC

  • 8 reviews

Not worth the money

published

Purchased a dress off their site, initially they made a mistake and sent the wrong item but they solved the issue without a problem. Their pricing however is very high and I will not be purchasing from city beach again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Catuil

CatuilSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

No replies

published

Ordered and paid for products 2 days ago and yet to receive an email acknowledgement - though online it shows that my order is "complete". I understand there are some delivery delays because of COVID19, but surely an automated response shouldn't be delayed too? I emailed customer service to follow up yesterday and am yet to get a reply. First and last time online customer, that's for sure!

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Caitlyn

CaitlynGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Crooks

published

So I wait almost 2 weeks for City Beach to dispatch my order, their explanation - “I can see our team are just awaiting stock of a couple of your items. Once these items have been retrieved your order will be sent out as soon as possible.”
After 3 weeks, my parcel arrives with 2 of the 7 items still missing?!? Items that I PAID for!!!
Absolute crooks!
Their customer service has been shocking to say the least and now after waiting so long I didn’t even get what I ordered!
City Beach management - what’s your excuse? Is this what you call service?! Where is my money - or items I purchased?!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Linda

LindaSydney Surrounds, NSW

  • 11 reviews
  • 8 likes

Would have been 5 stars

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
See all City Beach Australia reviews

Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

Get an answer from our members

Details

Compare all 2 City Beach Australia
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$75.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
Compare all 2 City Beach Australia

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