Reviewer Photos & Videos
Fantastic service online, and then again at the store where I picked up item
I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.
Great customer service
We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality
Their clothes will shrink
Bought some beautiful comfy pants for $50
Unfortunately half their clothes are made of rayon and shrink even in a cold load. If you sell clothes that need super special care you have to label them clearly otherwise it's deceiving customers.
Excellent quality and service
I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.
I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!
Is a brilliant store but really disappointed with my recent purchase
I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.
Outstanding all round
The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent
WORST UGGS EVER
So I order 1 pair of uggs they come damaged, they took a week to return all the messages, so I ordered another pair thinking it was a once off!! Well I was wrong, second pair came damaged also... so please be careful!
Worst customer service. Never buying from citybeach again.
I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.
- Online store
- Verified customer
Mooloola - Absolutely Beautiful!
Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)
Not the best
I last went to the Watertown store in Perth and found a top in the sale section with a $19 sale sticker on it. When I went to purchase said top, the girl scanned the label and it came up as $34.95. She tried to tell me that was what the price was meant to be so that's what I should pay. I usually dislike speaking up about these things but I really wanted the top and so said I would be paying $19 or I'd just leave it because it was in the sale section with a sale sticker attached. She then questioned whether I actually found it in the sale secti...on or not. Like sorry but It's not the customers fault that your staff incorrectly priced an item and put it out on the sales floor. She eventually put it through at $19 but I think she just couldn't be bothered with it and wanted to move me on as quickly as possible. Another gripe is the swimsuit sizes - a size 12 top is more like a size 8, I am by no means large but I was spilling out of every top I tried. Because of these things I tend to avoid City Beach in favour of more affordable shops with better range of sizes.
I am so incredibly happy with my purchase!!! I ordered the Lexii boots on sunday, paid for normal postage, NOT EXPRESS, and got them on Tuesday! only two business days, i'm so impressed!!!
Shipping time: perfect! Quality of clothes: appauling
Purchased a pair of Tommy Hilfiger Tights for $90 and the quality of them is atrocious! They are transparent in the back without having the need to bend down. Very disappointing
Worst Customer Service!
Faulty Fossil watch took 11 weeks to replace under warranty with City Beach when Fossil themselves could have sorted it in 1 week. This company have no idea how to service their customers. Their Returns Department are complete idiots. They just gave me the Fossil tracker info to use myself when they couldn't be bothered to get an update themselves. They said - "we don't have the replacement". Fossil said "City Beach signed for it 2 days ago" What joke. Someone there hates their job. Management don't give a crap. Complete idiots.
Denied change room. Told i could change outside of change room.
I have never been denied a change room. I was told my daughter could change outside of change room. I said I would prefer privacy of a change room. So stepped into changing area as with my child as we were not given changing room. Others after me were given and went into change rooms. All we wanted was some where to hang items and private room to try on items in private. I told the change room lady this is ridiculous and needed a change room as we’re trying items on. I walked into a private change room without her consent. It was much easier t...o try on things and finally had privacy. However, we were left feeling exposed from changing in in an exposed area at first, lack of privacy and lack of customer service. Only bought item because my child wanted it.
Online service excellent
I ordered a few items and they all arrived on time and were exactly what I was expecting. One shirt was the wrong size but it was easy with no fuss in swapping for the correct size in store. Thank you
Bought a swimsuit (KAIAMI brand) and the elastic from one leg side on the bottom part loosened on the SAME DAY of purchase. It happened after 10 seconds of wearing it for the first and only time! Since the hygiene sticker was removed (why would I leave it on? am I suppose to know that it will get damaged on the first day?), the physical store staff refused to refund or exchange the product.
- Online store
- Verified customer
Love City Beach and there range of products
Every time ive purchased stuff from here Ive been happy with the clothing and accessories. express postage always comes a day after I ordered and standard shipping usually comes within the week. Easy to return items too!
Product Falling to Pieces
I bought a playsuit/overalls from city beach about a month ago, and have worn it maybe twice in that time. In that time the product has literally fallen apart, with holes appearing in every part of it. Totally ridiculous!! This quality of product should not even be allowed to be sold!!
Good customer service would definitely purchase again.
I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Are the jeans stretchy and is a 14 big or tight fit
Do you have click and collect
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