Reviewer Photos & Videos
Absolute horrible service
I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.
I ordered my sons shoes on Thursday & Monday morning before 9am they were at my door. The price was great the shoes are exellant the shipping was off the chain so fast i can't believe it.... all round satisfied with the entire process ill be ordering more from City Beach... thank you my son is one happy boy...
Great variety of stock - Returns can be costly
Great variety of stock on the website and delivery was very quick. The only issue is you are responsible for the full cost of returning items, unlike other websites that you pay set fee ($7 example) and you get a printed barcode docket. I was returning a jacket that I had already paid delivery fee of $7.99, the cost to return item to QLD was $15.50. So basically I am $23.50 out of pocket with no item. Just be mindful of this if you are unsure of sizing and do not live near any of their stores.
Good quality products
City beach online shopping is super easy.
Products received usually within a 7 day time frame, all goods I have ordered have been the right stipulated size and of excellent quality- from swimwear to clothing. Good deals to be had at times.
So happy with my purchase. I paid for express shipping snd it came next day (interstate) delivery. Great product (Jonnie Boots). Exactly what I ordered (style snd size). Will definitely order from them again.
Worst shipping times. Could have bought from overseas for cheaper and received faster!
Ordered some Levis and was given the automatic default "free shipping" option as I had spent $150 (geez... Thanks guys). 2 weeks on and still waiting for my parcel. Aus post estimates delivery in a few days but the order itself took a week for them to post and post.
Ordered an item from Surf Stitch last month and received the next day. Will shop with them instead from now on
- Physical store
- Verified customer
Great range and good service
With size 14 feet and fussy taste I find it difficult to find new shoes that both fit me and that I like the look of.
The City Beach Perth City store had larger sizes for most of the shoes I was interested in and the staff patiently assisted me as I went through half a dozen options in the store.
I have ordered online many times, my order always arrives in 2 to 3 days. Once I returned an item that arrived with a mark on it and was promptly refunded my money. Thought I’d review as I’ve seen some bad ones and I’ve always had a positive experience!
$40 ugg boots and the sole came off on the right boot, first wear, the left foot stitching came undone at the toes. I will not be shopping here again.
Sizing way too small
Ordered three pairs of one piece bathers online in size 12 and they are all super small and short .. more like size 8 or a small size 10 than a 12. So short they barely covered my boobs. Products looks decent quality and lovely patterns but I will never be able to wear them even if I lost any weight because they aren't long enough so I would either have my boobs on show or a massive camel toe. Not happy
Really bad customer service
The most disgusting customer service i have ever received!!!!!! I purchased a school bag for my daughter over christmas and after one term the zip has broken. As i purchased this item on a layby and had a copy of my bank statement on my phone i didn't think it would be a drama to have it exchanged. I sent my husband in to the toowoomba store thinking this would be a 5 minute job. Not only could they not find my layby transaction but also request a paper copy of my full bank statement!!!!! Then when my husband called to tell me they couldn't fi...nd any trace of the sale, the girl REFUSED to speak to me over the phone!!! I have been a retailer manager for 24years and train staff every day to deal with customers to make their visit enjoyable even when they have a faulty product. Your staff need to be retrained! I wasn't asking for a refund just a simple exchange but now i will never shop with you again and i WILL have a refund.
i ordered 2 tops and a dress and both were very nice quality and as shown on the website. can sometimes be a bit on the pricey side but when items are on sale they are worth it.
Item shrunk so much! Nothing was done
I paid for a full priced item and ended up with a half a dress!!! It shrunk months later.. I hadn’t even put It in the washing machine or I would know what’s happened!
DONT ORDER ONLINE! 20$for a return!
I ordered 3 pairs of jeans online as I do not live near city beach and this was my first time shopping online with them. Because I am a short an curvy person jeans can be very hard to find for me. Two pairs of the jeans did not fit and the third was just too long on me, so I used the return Label in th bag to return it, sent it back and paid 19.85!! For a return which I emailed customer service with the receipt to which their reply was ‘we don’t cover returns if product is the wrong size and you don’t like it”
Which is an apsolute disgrace, it won’t cost me anything in store! I will not be shopping there again!
Would have been 5 stars
I always shop at City Beach they have great clothes And the quality is OK to be honest all a part from a pair of Ava & Ever jeans I got which the parts where you put the belt through literally ripped apart when I tried to pull the jeans up and they were my size. A major problem is if you buy stuff online you can only get a store credit if there is a wrong size or if the item does look good on they do not do refunds. I had a hard time trying to just exchange an item of clothing for the exact same and different size I had to go back and do it a...ll online which included sending the stuff back online as well which was such a hassle. I do think that the apparel is overpriced so I wait till they go on sale . Their website is atrocious they have a lot of items up there that are completely sold out in all sizes so I don’t even know why they are still up there. They hardly ever have sales. Overall it is an OK place to shop. Just beaware if you buy stuff online and it won’t be that easy to return if it doesn’t fit or if it doesn’t look good on.
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Are the jeans stretchy and is a 14 big or tight fit
Do you have click and collect
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$75.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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