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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 335 reviews

Reviews

2.5

55 reviews
5
(15)
4
(2)
3
(5)
2
(4)
1
(29)
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Reviewer Photos & Videos

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Jennifer

JenniferHunter Region, NSW

Fantastic service online, and then again at the store where I picked up item

published

I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Their clothes will shrink

published

Bought some beautiful comfy pants for $50
Unfortunately half their clothes are made of rayon and shrink even in a cold load. If you sell clothes that need super special care you have to label them clearly otherwise it's deceiving customers.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationCarindale City beach
Summer

SummerPerth, WA

  • 2 reviews

Excellent quality and service

published

I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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JustMe

JustMeGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Very impressed!

published

I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Is a brilliant store but really disappointed with my recent purchase

published

I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Halle

HalleSydney, NSW

  • 11 reviews
  • 2 likes

Great Online and In Store!

published

I usually shop at the Rouse Hill, or Mount Druitt (Westfield) stores. Though I've seen the negative reviews about City Beach, I love their clothing, and their customer service is fantastic! The staff are always so pleasant. They assist with all that they can :) The only issue I have is that sometimes their sizing can be out of whack.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Store LocationRouse Hill, NSW, Westfield Mount Druitt
Jaimee97

Jaimee97Wide Bay-Burnett, QLD

Outstanding all round

published

The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

fake false misleading advertising

published

city beach sales emails are so full off hot air i keep looking for a deal thay either have no stock of the size or there "so called sales prices are not a sales price at all .... totally dishonest .. who ever ends up shopping on line just do a simple surch and u will find these items at half the price at other retailers . ow and yes the cheeper items from other suplyers are genuine branded items ....
$117. for a pair of choes i can get 2 pairs and delivery for the price they are tryin to sell . or if u do find a item thay have on sale it is never any stock left

Return Claim MadeNo
Shelly

ShellyGreater Melbourne (Inner), VIC

  • 8 reviews

Not worth the money

published

Purchased a dress off their site, initially they made a mistake and sent the wrong item but they solved the issue without a problem. Their pricing however is very high and I will not be purchasing from city beach again.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Steve

StevePerth, WA

Bad experience.

published

I ordered products.
The products delivered were not what I ordered.
I can't exchange because the products are now not available.
Delivering products different to my order implies that my products were not available so alternatives were sent.

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Catuil

CatuilSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

No replies

published

Ordered and paid for products 2 days ago and yet to receive an email acknowledgement - though online it shows that my order is "complete". I understand there are some delivery delays because of COVID19, but surely an automated response shouldn't be delayed too? I emailed customer service to follow up yesterday and am yet to get a reply. First and last time online customer, that's for sure!

Return Claim MadeNo
Sizing Slightly small

Poor communication, wrong address

published

Ordered two items on the 22nd of April and even retyped my address, surprise suprise, I get a tracking log putting my old address (could have been autofill playing up although I manually changed it). Called citybeach they told me to change it with Australia post (covid19 made that impossible) so naturally wasn't returned (wasn't citybeach fault). Anyway, tried to call them about resending or refunding, rung out twice, emailed them, 1 week and still no response.

Return Claim MadeNo
Lauren94

Lauren94Conder 2906, ACT

Worst customer service. Never buying from citybeach again.

published

I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Caitlyn

CaitlynGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Crooks

published

So I wait almost 2 weeks for City Beach to dispatch my order, their explanation - “I can see our team are just awaiting stock of a couple of your items. Once these items have been retrieved your order will be sent out as soon as possible.”
After 3 weeks, my parcel arrives with 2 of the 7 items still missing?!? Items that I PAID for!!!
Absolute crooks!
Their customer service has been shocking to say the least and now after waiting so long I didn’t even get what I ordered!
City Beach management - what’s your excuse? Is this what you call service?! Where is my money - or items I purchased?!

Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Ang

AngSydney, NSW

Constantly out of stock

published

Constantly out of stock, Santa Cruz socks, even though advertising 10 available on ebay, and stock available on website. Have tried ordering twice...wont bother anymore.
From citybeach:
“Regrettably, our stock levels are not live and can still reflect stock being available for up to 24 hours after the product has sold out.

We do receive stock in 5 days a week so it is very likely that we will receive it back in. Although I cannot give an exact time as to 'when' it will be back in stock, the best thing we can suggest is to check back with us every so often to see if the item has been restocked. “

Return Claim MadeNo
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Lauren

LaurenMurrumbidgee Region, NSW

  • 2 reviews

Mooloola - Absolutely Beautiful!

published

Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Cat

CatPerth, WA

  • 5 reviews

Not the best

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationWatertown Perth
Josh

Josh

  • 2 reviews

Have spent 540 just last month and bought discounted z_flex cruiser and they then said they couldn't provide at all

published

I didn't receive due to their error and I'd made plans already for my new skateboard which has left me super depressed, and they couldn't even try get me another

Shipping
Return Claim MadeNo
Product Appearance Not as advertised
Matthew

Matthew

  • 2 reviews

Excellent customer service

published

I spoke with Lachlan at the Harbour town store Gold Coast. He gave me accurate advice and I'm very satisfied with purchase. Very happy with my buying experience. Will definitely buy here again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarbour Town

A-M-A-Z-I-N-G

published

I am so incredibly happy with my purchase!!! I ordered the Lexii boots on sunday, paid for normal postage, NOT EXPRESS, and got them on Tuesday! only two business days, i'm so impressed!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Page 1 of 3
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Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

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