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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 339 reviews · View Statistics

Reviews

3.6

25 reviews
5
(14)
4
(2)
3
(2)
2
(0)
1
(7)
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Reviewer Photos & Videos

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My most favourite shop in the world

published
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Jennifer

JenniferHunter Region, NSW

Fantastic service online, and then again at the store where I picked up item

published

I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Their clothes will shrink

published

Bought some beautiful comfy pants for $50
Unfortunately half their clothes are made of rayon and shrink even in a cold load. If you sell clothes that need super special care you have to label them clearly otherwise it's deceiving customers.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationCarindale City beach
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Summer

SummerPerth, WA

  • 2 reviews
  • 1 like

Excellent quality and service

published

I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
JustMe

JustMeGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Very impressed!

published

I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Is a brilliant store but really disappointed with my recent purchase

published

I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Jaimee97

Jaimee97Wide Bay-Burnett, QLD

Outstanding all round

published

The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Lauren94

Lauren94Conder 2906, ACT

Worst customer service. Never buying from citybeach again.

published

I purchased on 12th of April and I opted for items to be express posted to me. On the 20th of April I reached out after I received no correspondence as to where my parcel was, on that afternoon of the 20th Of April I received an email stating one of the items I purchased was not in stock.
After many requests for someone to contact me regarding this then take me off their mailing list, I received the remainder of my order (on the 23rd of April) and have not received any correspondence regarding my displeasure with this purchase only emails about sales that are on.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Lauren

LaurenMurrumbidgee Region, NSW

  • 2 reviews

Mooloola - Absolutely Beautiful!

published

Stunning quality! Beautiful fabric! Flawless stitching.
I was actually SATISFIED with with the item, the design, and with that I paid.
A favourite of mine now and forever, thank you! (Double high-five!)

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Cat

CatPerth, WA

  • 5 reviews

Not the best

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationWatertown Perth

A-M-A-Z-I-N-G

published

I am so incredibly happy with my purchase!!! I ordered the Lexii boots on sunday, paid for normal postage, NOT EXPRESS, and got them on Tuesday! only two business days, i'm so impressed!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Denied change room. Told i could change outside of change room.

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationBooragoon
Francine

FrancineSydney, NSW

  • 4 reviews
  • 1 like

Online service excellent

published

I ordered a few items and they all arrived on time and were exactly what I was expecting. One shirt was the wrong size but it was easy with no fuss in swapping for the correct size in store. Thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Jess

Jess

  • 5 reviews
  • 2 likes

Love City Beach and there range of products

published

Every time ive purchased stuff from here Ive been happy with the clothing and accessories. express postage always comes a day after I ordered and standard shipping usually comes within the week. Easy to return items too!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Jen

JenSydney, NSW

Product Falling to Pieces

published

I bought a playsuit/overalls from city beach about a month ago, and have worn it maybe twice in that time. In that time the product has literally fallen apart, with holes appearing in every part of it. Totally ridiculous!! This quality of product should not even be allowed to be sold!!

  • +5
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationHornsby
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Anna

AnnaSouth East Queensland, QLD

Good customer service would definitely purchase again.

published

I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Robyn T

Robyn TSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Top class - happy customer!!

published

I placed an order last week and was kept up to date daily, with the progress of my order.
My order arrived earlier than the original estimate.
Both of the items I ordered were as depicted and the sizing and colours were true too.
I found the live chat VERY helpful when I was ordering as they were able to answer a question for me, before I ordered.
I would not hesitate to purchase from City Beach again and would certainly highly recommend the quality of their products and the professional way they handle their on line purchases.
Thank you...

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Andrew Suarez

Andrew SuarezSouth East Queensland, QLD

  • 2 reviews

Staff are young and dumb

published

The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationChermside

Absolute horrible service

published

I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Peco K.

Peco K.Illawarra, NSW

  • 2 reviews
  • 2 likes

Satisfied customer...

published

I ordered my sons shoes on Thursday & Monday morning before 9am they were at my door. The price was great the shoes are exellant the shipping was off the chain so fast i can't believe it.... all round satisfied with the entire process ill be ordering more from City Beach... thank you my son is one happy boy...

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Page 1 of 2
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Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

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