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Slight issue with product quality.
City Beach is a bit on the pricey side for me, however sometimes if I find a product I really like I will make the purchase, or buy when there is a sale on.
I have purchased a men's wallet from City Beach as a gift; the wallet lasted almost a year before it started to rip where the card inserts are. When you pay $80 for a wallet, you expect it to last longer than a year. I ultimately ended up purchasing the same wallet from a different website, and it has been doing fine so far.
The second item was a pair of jeans; I paid $40 for these jeans, w...
Absolute horrible service
I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.
Dont sign up
Don't sign up for their news letter because you will not get the 20% discount they claim to offer. Just another scam to get your email. Store still wouldn't honor with email proof
No express delivery
I order some clothes for an occasion and there's no express post option to choose from. I order it on Sunday to use it the next Sunday so 7 business days should be enough (I shop online all the time and 7 days are really enough for 95% of the time) I haven't recieved my order but there's no use for it now.
I ordered my sons shoes on Thursday & Monday morning before 9am they were at my door. The price was great the shoes are exellant the shipping was off the chain so fast i can't believe it.... all round satisfied with the entire process ill be ordering more from City Beach... thank you my son is one happy boy...
Good quality products
City beach online shopping is super easy.
Products received usually within a 7 day time frame, all goods I have ordered have been the right stipulated size and of excellent quality- from swimwear to clothing. Good deals to be had at times.
So happy with my purchase. I paid for express shipping snd it came next day (interstate) delivery. Great product (Jonnie Boots). Exactly what I ordered (style snd size). Will definitely order from them again.
- Physical store
- Verified customer
My 15 year old recently got her first job and her first purchase was a pair of Jonnie Pepper boots form City Beach Kawana. She has now had them for two months but they are already falling apart (she only wears them to work on the weekends). I had the original receipt and when I went to ask for refund or exchange today was told we only have 30 days. I am just horrified that for $50 these days you can't even get a pair of quality shoes that last.
- Online store
- Verified customer
Okay. Not the best
It was okay but At first i noticed i was missing 2 items. They resolved issue however. Customer service was right onto the issue. I will shop here again. Thankyou ciity beach for the help resolving the issue. 1 item was damaged. I bought a jacket and all the stitching was freyed. I asked for a refund but was not given one.
HOW RUDE of a service ,a store run by kids in cairns central
I went to buy 13 items ,which would have easily cost hundreds. But one white shirt I picked ,had heaps of makeup on it ,foundation as well as mascara ,she then pursuit trying to fix it with make up wipes!
She than started picking the spots with her nails ,destroying the material
I then asked for a 5 $ discount ,since that's pretty poor and on top of it I wanted those other12 items ,na she said she wouldn't do this for anyone that's jus5 how she is?!
I then took fotos of all the items
And didn't buy Anything!
Spend over an hour in that store....
Worst shipping times. Could have bought from overseas for cheaper and received faster!
Ordered some Levis and was given the automatic default "free shipping" option as I had spent $150 (geez... Thanks guys). 2 weeks on and still waiting for my parcel. Aus post estimates delivery in a few days but the order itself took a week for them to post and post.
Ordered an item from Surf Stitch last month and received the next day. Will shop with them instead from now on
- Physical store
- Verified customer
Great range and good service
With size 14 feet and fussy taste I find it difficult to find new shoes that both fit me and that I like the look of.
The City Beach Perth City store had larger sizes for most of the shoes I was interested in and the staff patiently assisted me as I went through half a dozen options in the store.
I have ordered online many times, my order always arrives in 2 to 3 days. Once I returned an item that arrived with a mark on it and was promptly refunded my money. Thought I’d review as I’ve seen some bad ones and I’ve always had a positive experience!
Terrible staff. No customer service.
Warringah Mall store
Terrible staff. No customer service. To busy talking amongst themselves. Would not recommend this store. Unfortunately was not the first time of bad customer service. Will be the last as I will not be a returning customer.
Sizing way too small
Ordered three pairs of one piece bathers online in size 12 and they are all super small and short .. more like size 8 or a small size 10 than a 12. So short they barely covered my boobs. Products looks decent quality and lovely patterns but I will never be able to wear them even if I lost any weight because they aren't long enough so I would either have my boobs on show or a massive camel toe. Not happy
- Physical store
- Verified customer
Went into city beach Perth City store at around 11.20 am today 13/4/19 to look for jeans for my teenage son.Whilst looking through the jeans section for about 10-15 minutes not once were we approached or acknowledged by any staff members. Luckily for my son he found a pair that fitted him well & was happy to wear. Generally he doesn't like jeans at all. I go the the counter to purchase this $75.00 pair of jeans the 2 staff members were having a conversation. I waited a good amount of time before one of them decides to start "Serving" m. No hell...o, would you like these nothing not a thing. She keeps talking while grabbing the jeans off the counter & proceeds to remove security tag still turning towards her fellow worker & carrying on with her conversation still ignoring the customer who pays her wages. She scans the jeans & barks "Card" I said nothing & paid for my purchase. She continued her conversation with a third staff member joining in Oh do you want a bag she finally turns to ask me.Yes was my reply. She stuffs the jeans into a bag with the receipt & moves it over the security thing then passed my purchase to me without saying a word. My son & I left the store in absolute disgust vowing to never shop at a city beach store again In a day where physical stores are closing down often you would think retail staff would do their absolute best to give a positive shopping experience & help themselves in keeping a job. City beach Perth store has the rudest staff!
Disgusting customer service
Your staff need re training, you need more workers.. shame on you corporate for allowing your staff to be so inadequate. Wanted to buy a pair of vans. The staff member got them for me and threw them at me.. ZERO customer service..
Retrain retrain retrain
Would have been 5 stars
I always shop at City Beach they have great clothes And the quality is OK to be honest all a part from a pair of Ava & Ever jeans I got which the parts where you put the belt through literally ripped apart when I tried to pull the jeans up and they were my size. A major problem is if you buy stuff online you can only get a store credit if there is a wrong size or if the item does look good on they do not do refunds. I had a hard time trying to just exchange an item of clothing for the exact same and different size I had to go back and do it a...ll online which included sending the stuff back online as well which was such a hassle. I do think that the apparel is overpriced so I wait till they go on sale . Their website is atrocious they have a lot of items up there that are completely sold out in all sizes so I don’t even know why they are still up there. They hardly ever have sales. Overall it is an OK place to shop. Just beaware if you buy stuff online and it won’t be that easy to return if it doesn’t fit or if it doesn’t look good on.
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Are the jeans stretchy and is a 14 big or tight fit
Do you have click and collect
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