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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 336 reviews

Reviews

1.7

17 reviews
5
(2)
4
(0)
3
(1)
2
(2)
1
(12)
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nob

nobGoulburn Valley, VIC

  • 17 reviews
  • 20 likes

Great customer service

published

We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Simone Hardman

Simone HardmanGreater Melbourne (Outer), VIC

  • 2 reviews

WORST UGGS EVER

published

So I order 1 pair of uggs they come damaged, they took a week to return all the messages, so I ordered another pair thinking it was a once off!! Well I was wrong, second pair came damaged also... so please be careful!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Ashleigh

AshleighSouth East Queensland, QLD

Terrible service

published
Product Quality
Shipping
Return Claim MadeYes
Product Appearance Not as advertised
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Disappointed

Disappointed

  • 2 reviews

Poor quality

published

I ordered a pair of home brand ugg boots in December. In less than 3 months the soles started coming off the boots. When I contacted customer service I was advised that they were out of warranty! Very disappointing, I think the soles of anything should last longer than 3 months. Not to mention it was summer so rarely worn, and not worn outside.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly large
Sam

SamNorth Queensland, QLD

Bad customer service

published

Went in City Beach store in Townsville and as i was walking into the changing room and there’s one male staff had a good look at my face and the two tops I picked and afterwards I decided to buy one top and leaving the other top in the changing room and the same male staff stopped and gave me a dirty look for couples of seconds Without saying anything thinking I stole the other top. Then i stopped and said to him that the other top is in the changing room. This is such a poor customer service. And on top of that he didn’t even greet me when I walked in the shop. He looked at me with no smile and walked away.

Customer Service
Return Claim MadeYes
Store LocationTownsville, Australia

Worst Customer Service!

published

Faulty Fossil watch took 11 weeks to replace under warranty with City Beach when Fossil themselves could have sorted it in 1 week. This company have no idea how to service their customers. Their Returns Department are complete idiots. They just gave me the Fossil tracker info to use myself when they couldn't be bothered to get an update themselves. They said - "we don't have the replacement". Fossil said "City Beach signed for it 2 days ago" What joke. Someone there hates their job. Management don't give a crap. Complete idiots.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Postage amounts for refund

published

Terrible service. Paid for postage for initial item then had to pay again when returning product due to wrong size. Also, have not had full refund processed on returned item. Will not shop here again.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised

Horrible service

published

I ordered one jumper from this store. At first the order took over a week to get delivered once i received it, it wasnt even my order. I then returned that order and got my original order posted to me with express postage. After 5 days i received that order, it was the right jumper yes but the complete wrong size. It is seriously not hard to just get it right.

i am very disappointed in the service and will not be shopping here again.

Shipping
Return Claim MadeYes
Ace

AcePerth, WA

100% customer satisfaction!!!

published

Tanya from City Beach Rockingham WA was just awesome!!! I had a bad experience at Cockburn returing a faulty product and Tanya turned everything around for me. I was pretty angry after leaving Cockburn, after talking to Tanya on the phone I was calmed down and reassured that she would do everything she could to help me out. And she did. Mykayla also knew who I was as I entered the store and was very friendly and displayed excellent customer service as well.

Thank you very much :)

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationRockingham WA
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Great variety of stock - Returns can be costly

published

Great variety of stock on the website and delivery was very quick. The only issue is you are responsible for the full cost of returning items, unlike other websites that you pay set fee ($7 example) and you get a printed barcode docket. I was returning a jacket that I had already paid delivery fee of $7.99, the cost to return item to QLD was $15.50. So basically I am $23.50 out of pocket with no item. Just be mindful of this if you are unsure of sizing and do not live near any of their stores.

Product Quality
Return Claim MadeYes
Sizing Slightly small
Tommo

TommoPerth, WA

  • 2 reviews
  • 2 likes

Be Careful, NO REFUNDS!!!!!!!!!

published

Be prepared for no refunds when shopping online with City Beach. Beware of the 'Sale' item ploy whereby if you purchase Sale products they have a clause that allows them to only offer an exchange or gift card. So unless you know 100% that you want the item and it will fit, don't waste your time. Ridiculous business ploy to keep your money, should be illegal.

Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Hayley

HayleyEyre Peninsula, SA

I got shoes for my birthday and they broke within 5 days

published

My mum brought me shoes for my birthday that cost her $30 that lasted me not even a week.. weren’t able to get a refund disappointing and bad service and not happy

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Jane Smith

Jane SmithSydney, NSW

Deceptive Advertising

published

Advertising $20 if you spend $75. I purchased a $79.99 product and a $49 product. I needed to return the $49 purchase only to be told the discount came off this item. Not sure how that is possible seeing as though the item had to be $75 to get the discount in the first place?? Also as I spent over $75 still I still should have been eligible to $20 off. No attempt to rectify just basically told bad luck. Totally lacking of any type of customer service.

Product Quality
Return Claim MadeYes
Jennifer w

Jennifer wDarling Downs, QLD

Really bad customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationToowoomba
1 comment
Jennifer w
Jennifer w

So it's been a week and city beach management has not even contacted me about my problem. Great work guys! Very professional of you.

Chloe. S

Chloe. S

  • 2 reviews

Item shrunk so much! Nothing was done

published

I paid for a full priced item and ended up with a half a dress!!! It shrunk months later.. I hadn’t even put It in the washing machine or I would know what’s happened!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Korero

Korero

  • 11 reviews
  • 9 likes

One month Warranty on Backpacks.

published
Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Megan D

Megan DGoulburn Valley, VIC

  • 2 reviews

DONT ORDER ONLINE! 20$for a return!

published

I ordered 3 pairs of jeans online as I do not live near city beach and this was my first time shopping online with them. Because I am a short an curvy person jeans can be very hard to find for me. Two pairs of the jeans did not fit and the third was just too long on me, so I used the return Label in th bag to return it, sent it back and paid 19.85!! For a return which I emailed customer service with the receipt to which their reply was ‘we don’t cover returns if product is the wrong size and you don’t like it”
Which is an apsolute disgrace, it won’t cost me anything in store! I will not be shopping there again!

Product Quality
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all City Beach Australia reviews

Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

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