City Beach Sent Wrong Size!! But, i have to pay for the return item?
I used City Beach, shoe guide & ordered some trainers.
Sent me the wrong size shoes.
Spoke to there customer services & they just told me to send them back at my cost!!
Over $9 to send them back!!
First time and last time using CIty Beach
Product not as described and expensive to return
Product not as described and not correct sizing. When I went to return it, they asked me to pay $9.15 (they was only worth $19). Very disappointing, won’t shop there again.
Fantastic customer service
Had a mix up with my order, however customer service (Theo) was super pleasant and fixed the issue straight away
I ordered online 3 items and 2 items came in the mail 1 that was correct and one completely different to what I ordered. There was no packing slip and the shoes that were wrong even still had the security tag on them. I rang up and had expressed my issue, customer service sent me a barcode to send them back and said once they were sent they would have my correct order sent express straight away. Well I sent the wrong order back straight away after I was sent the barcode. That was on Friday at lunch time. It's been a week and not only has the ri...ght order come there was no correspondence. I rang up and was told the couldn't do anything because they had a computer program problem and whenever that was fixed they would ask the warehouse to send it so I'll probably be waiting another week. They said they couldn't do anything for me and I was met with an attitude of pretty much quoted 'bad luck'. This is disgusting I will never be shopping with city beach again because they dont care less about their customers and just Tried to defend their warehouse staff for there major stuff up in stead of trying to sort out my order and dissatisfaction with the whole experience. They 30min phone call ended with absolutely no resolve and I am still at square one. Save yourself the headache and shop with the other competitor that puts their customers first.
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Postage amounts for refund
Terrible service. Paid for postage for initial item then had to pay again when returning product due to wrong size. Also, have not had full refund processed on returned item. Will not shop here again.
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Could you let me know if you receive your items
Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.
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|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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