I ordered products.
The products delivered were not what I ordered.
I can't exchange because the products are now not available.
Delivering products different to my order implies that my products were not available so alternatives were sent.
I ordered online 3 items and 2 items came in the mail 1 that was correct and one completely different to what I ordered. There was no packing slip and the shoes that were wrong even still had the security tag on them. I rang up and had expressed my issue, customer service sent me a barcode to send them back and said once they were sent they would have my correct order sent express straight away. Well I sent the wrong order back straight away after I was sent the barcode. That was on Friday at lunch time. It's been a week and not only has the ri...ght order come there was no correspondence. I rang up and was told the couldn't do anything because they had a computer program problem and whenever that was fixed they would ask the warehouse to send it so I'll probably be waiting another week. They said they couldn't do anything for me and I was met with an attitude of pretty much quoted 'bad luck'. This is disgusting I will never be shopping with city beach again because they dont care less about their customers and just Tried to defend their warehouse staff for there major stuff up in stead of trying to sort out my order and dissatisfaction with the whole experience. They 30min phone call ended with absolutely no resolve and I am still at square one. Save yourself the headache and shop with the other competitor that puts their customers first.
Have spent 540 just last month and bought discounted z_flex cruiser and they then said they couldn't provide at all
I didn't receive due to their error and I'd made plans already for my new skateboard which has left me super depressed, and they couldn't even try get me another
Postage amounts for refund
Terrible service. Paid for postage for initial item then had to pay again when returning product due to wrong size. Also, have not had full refund processed on returned item. Will not shop here again.
At City Beach a 12/14 there is more like trying on a 08/10, never really have any bigger sizes available and the dresses are so very short! Also pretty pricey.
No express delivery
I order some clothes for an occasion and there's no express post option to choose from. I order it on Sunday to use it the next Sunday so 7 business days should be enough (I shop online all the time and 7 days are really enough for 95% of the time) I haven't recieved my order but there's no use for it now.
Sizing way too small
Ordered three pairs of one piece bathers online in size 12 and they are all super small and short .. more like size 8 or a small size 10 than a 12. So short they barely covered my boobs. Products looks decent quality and lovely patterns but I will never be able to wear them even if I lost any weight because they aren't long enough so I would either have my boobs on show or a massive camel toe. Not happy
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Are the jeans stretchy and is a 14 big or tight fit
Do you have click and collect
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.