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City Beach Australia

City Beach Australia (page 3 of 17)

Online store, Physical store
2.1 from 335 reviews

Reviews

2.1

335 reviews
5
(67)
4
(14)
3
(19)
2
(25)
1
(210)
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Denied change room. Told i could change outside of change room.

published
Francine

FrancineSydney, NSW

  • 4 reviews
  • 1 like

Online service excellent

published

I ordered a few items and they all arrived on time and were exactly what I was expecting. One shirt was the wrong size but it was easy with no fuss in swapping for the correct size in store. Thank you

Postage amounts for refund

published

Terrible service. Paid for postage for initial item then had to pay again when returning product due to wrong size. Also, have not had full refund processed on returned item. Will not shop here again.

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Pommy

PommySydney, NSW

  • 3 reviews

Fraud and no explanation

published
Arianna D.

Arianna D.South East Queensland, QLD

Horrible quality!

published

Bought a swimsuit (KAIAMI brand) and the elastic from one leg side on the bottom part loosened on the SAME DAY of purchase. It happened after 10 seconds of wearing it for the first and only time! Since the hygiene sticker was removed (why would I leave it on? am I suppose to know that it will get damaged on the first day?), the physical store staff refused to refund or exchange the product.

Horrible service

published

I ordered one jumper from this store. At first the order took over a week to get delivered once i received it, it wasnt even my order. I then returned that order and got my original order posted to me with express postage. After 5 days i received that order, it was the right jumper yes but the complete wrong size. It is seriously not hard to just get it right.

i am very disappointed in the service and will not be shopping here again.

Miss Abby

Miss AbbyPerth, WA

Delivery

published
Kristyn3

Kristyn3Perth, WA

  • 5 reviews

Shocking Sizes

published

At City Beach a 12/14 there is more like trying on a 08/10, never really have any bigger sizes available and the dresses are so very short! Also pretty pricey.

Melissa P.

Melissa P.Hunter Region, NSW

  • 2 reviews

Poor Customer Service

published
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Jess

Jess

  • 5 reviews
  • 2 likes

Love City Beach and there range of products

published

Every time ive purchased stuff from here Ive been happy with the clothing and accessories. express postage always comes a day after I ordered and standard shipping usually comes within the week. Easy to return items too!

Anne

AnnePeel, WA

Bad online customer service

published

I placed a $140 order, and after a week it still hadnt arrived. I phoned the online support number, was on hold for almost 10 minutes, only to be told our order hadn't been processed due to a gliche in the system (even though we received confirmation of the order). I was then promised 30% off for the inconvenience which was never sent through. Bad customer service. All I wanted was to have the order processed and sent but this wasn't an option. Not even a discount for the stuff around. Online buyers beware

Jen

JenSydney, NSW

Product Falling to Pieces

published

I bought a playsuit/overalls from city beach about a month ago, and have worn it maybe twice in that time. In that time the product has literally fallen apart, with holes appearing in every part of it. Totally ridiculous!! This quality of product should not even be allowed to be sold!!

  • +5
Anna

AnnaSouth East Queensland, QLD

Good customer service would definitely purchase again.

published

I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.

Robyn T

Robyn TSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Top class - happy customer!!

published

I placed an order last week and was kept up to date daily, with the progress of my order.
My order arrived earlier than the original estimate.
Both of the items I ordered were as depicted and the sizing and colours were true too.
I found the live chat VERY helpful when I was ordering as they were able to answer a question for me, before I ordered.
I would not hesitate to purchase from City Beach again and would certainly highly recommend the quality of their products and the professional way they handle their on line purchases.
Thank you...

NOSERVICE

NOSERVICESydney, NSW

  • 2 reviews

Express Post Not Worth IT

published

Why is it if you go into the post office and mail express post it gets there the next business day, but not with City Beach it can take 4 business days!!!!! Not happy.

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NOSERVICE

NOSERVICESydney, NSW

  • 2 reviews

ON HOLD FOREVER NO ONE ANSWER

published

I have rung twice today to speak to customer service. The first time I hung up after 1.5 HOURS second time hung up after 1.35minutes. Disgusting where is your STAFF. It states between the hours of 9.00am to 5.00pm you can speak with someone. This is not true!!!!!

Honestbetty

HonestbettySouth East Queensland, QLD

Liars

published
Andrew Suarez

Andrew SuarezSouth East Queensland, QLD

  • 2 reviews

Staff are young and dumb

published

The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.

KmS

KmSPerth, WA

  • 4 reviews
  • 2 likes

Midland WA late opening.

published

Website states 830 opening time. Staff opened doors at 907am. Waste of time waiting at 830..

Lack of stock in Large or XL. Didn't end up spending a cent with City Beach. Don't bother.

Foxalot

Foxalot

  • 2 reviews

Slight issue with product quality.

published
Page 3 of 17
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Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers

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