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Slight issue with product quality.
City Beach is a bit on the pricey side for me, however sometimes if I find a product I really like I will make the purchase, or buy when there is a sale on.
I have purchased a men's wallet from City Beach as a gift; the wallet lasted almost a year before it started to rip where the card inserts are. When you pay $80 for a wallet, you expect it to last longer than a year. I ultimately ended up purchasing the same wallet from a different website, and it has been doing fine so far.
The second item was a pair of jeans; I paid $40 for these jeans, w...
100% customer satisfaction!!!
Tanya from City Beach Rockingham WA was just awesome!!! I had a bad experience at Cockburn returing a faulty product and Tanya turned everything around for me. I was pretty angry after leaving Cockburn, after talking to Tanya on the phone I was calmed down and reassured that she would do everything she could to help me out. And she did. Mykayla also knew who I was as I entered the store and was very friendly and displayed excellent customer service as well.
Thank you very much :)
Give up with online and gift cards
Online gift card or ecard.Dont do it!!!!Ordered a item. Two days later item out of stock.Refund & Replacement ecard 3 business days they say.3 emails,12days and 1 phone call later still waiting.
Online store no more.
- Physical store
- Verified customer
Worst customer service, do not shop here
Sent my sunglasses off to be fixed as they were still under warranty. Was told it would take two months (after a previous pair I had fixed at a different store were done within a week), when I was finally called to say they were done I went in to pick them up and was told that they couldn’t give them back to me due to an IT issue. I was promised it would be sorted within a couple of days, but it is now almost a week later and they are still refusing to give my sunglasses back to me or give me a refund. I’m now left with no sunglasses and unable...to buy a new pair because they refused to refund me, very poor customer service. Would not recommend the Rockingham, WA store to anyone. If you’re considering buying from here, DON’T, once they have your money they don’t care what happens.
Absolute horrible service
I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.
Dont sign up
Don't sign up for their news letter because you will not get the 20% discount they claim to offer. Just another scam to get your email. Store still wouldn't honor with email proof
No express delivery
I order some clothes for an occasion and there's no express post option to choose from. I order it on Sunday to use it the next Sunday so 7 business days should be enough (I shop online all the time and 7 days are really enough for 95% of the time) I haven't recieved my order but there's no use for it now.
I ordered my sons shoes on Thursday & Monday morning before 9am they were at my door. The price was great the shoes are exellant the shipping was off the chain so fast i can't believe it.... all round satisfied with the entire process ill be ordering more from City Beach... thank you my son is one happy boy...
Great variety of stock - Returns can be costly
Great variety of stock on the website and delivery was very quick. The only issue is you are responsible for the full cost of returning items, unlike other websites that you pay set fee ($7 example) and you get a printed barcode docket. I was returning a jacket that I had already paid delivery fee of $7.99, the cost to return item to QLD was $15.50. So basically I am $23.50 out of pocket with no item. Just be mindful of this if you are unsure of sizing and do not live near any of their stores.
Good quality products
City beach online shopping is super easy.
Products received usually within a 7 day time frame, all goods I have ordered have been the right stipulated size and of excellent quality- from swimwear to clothing. Good deals to be had at times.
Ripped off - Purchase from City Beach at your risk
I have purchased several items on line adding to a total of $589.85 then returned a pair of $75.00 sunglasses (unopened) and requested a swap for a different design equally priced at $75.00 - I received an email advising my return is oustide of refunding timeframe I thought fair enough but then the email went on to explain I will be refunded $54.99 - I replied to the email asking why the refund is only $54.99 I then received a reply "error has occured" typed in the subject line so I called 1800 640 811 to enquire why I wasnt receiving the ful...l amount of $75.00 and was told on my order there was a $15.00 discount given (apparently) only for the sunglasses - however on my original copy of the order it states $15.00 off total purchases - I was then told I will receive a breakdown via an email but never received it as promised - Even then I had to explain $75 - $15 is $60 not $54.99 - I spent a considerable amount of money at City Beach and then to be ripped off an additional $15.00 - they definately dont look after their customer - purchase from this site at your own risk - I had to select the one star to submit my review otherwise I wouldnt have selected a star as the rating for City Beach customer services deserves a 0 nothing
So happy with my purchase. I paid for express shipping snd it came next day (interstate) delivery. Great product (Jonnie Boots). Exactly what I ordered (style snd size). Will definitely order from them again.
- Physical store
- Verified customer
My 15 year old recently got her first job and her first purchase was a pair of Jonnie Pepper boots form City Beach Kawana. She has now had them for two months but they are already falling apart (she only wears them to work on the weekends). I had the original receipt and when I went to ask for refund or exchange today was told we only have 30 days. I am just horrified that for $50 these days you can't even get a pair of quality shoes that last.
Be Careful, NO REFUNDS!!!!!!!!!
Be prepared for no refunds when shopping online with City Beach. Beware of the 'Sale' item ploy whereby if you purchase Sale products they have a clause that allows them to only offer an exchange or gift card. So unless you know 100% that you want the item and it will fit, don't waste your time. Ridiculous business ploy to keep your money, should be illegal.
I got shoes for my birthday and they broke within 5 days
My mum brought me shoes for my birthday that cost her $30 that lasted me not even a week.. weren’t able to get a refund disappointing and bad service and not happy
Got kicked out for being a ‘thief’
I was casually browsing when I was very rudely approached and insulted by the store manager of the Robina store, calling me a thief and yelling at me to get out of her store. She said the police and the store saw ‘me’ on cctv footage stealing clothes 2 weeks ago. I was then in shock and informed her that I am on holidays here and have been here for about 3 days. I have never been to Robina in my life until today. She made me leave without letting me ask any questions to why I was being kicked out the store. If you’re a teenage guy with long blonde hair, be prepared to be called a thief when you’re just looking for some nice clothes. They don’t know what they’re talking about.
Advertising $20 if you spend $75. I purchased a $79.99 product and a $49 product. I needed to return the $49 purchase only to be told the discount came off this item. Not sure how that is possible seeing as though the item had to be $75 to get the discount in the first place?? Also as I spent over $75 still I still should have been eligible to $20 off. No attempt to rectify just basically told bad luck. Totally lacking of any type of customer service.
- Online store
- Verified customer
Okay. Not the best
It was okay but At first i noticed i was missing 2 items. They resolved issue however. Customer service was right onto the issue. I will shop here again. Thankyou ciity beach for the help resolving the issue. 1 item was damaged. I bought a jacket and all the stitching was freyed. I asked for a refund but was not given one.
HOW RUDE of a service ,a store run by kids in cairns central
I went to buy 13 items ,which would have easily cost hundreds. But one white shirt I picked ,had heaps of makeup on it ,foundation as well as mascara ,she then pursuit trying to fix it with make up wipes!
She than started picking the spots with her nails ,destroying the material
I then asked for a 5 $ discount ,since that's pretty poor and on top of it I wanted those other12 items ,na she said she wouldn't do this for anyone that's jus5 how she is?!
I then took fotos of all the items
And didn't buy Anything!
Spend over an hour in that store....
Extremely disappointed with the customer service provided by city beach. It’s irritating how callous and unprofessional the support provided by this site is. I expected reasonable service but instead I was completely astonished by the poor quality of support. I ordered the Stussy Genesis puffer jacket which clearly said it was in stock on the site, paid for it and city beach even confirmed my payment by sending me the shipping details. Two days later I received another email explaining how the product ‘doesn’t match up to city beach’s standards...’. First of all, products such as those should not be advertised on your official website and secondly, that is reasonably unfair on the customer’s side. Hope no one else has to face such difficulties in the future. Online shopping is a modern and quite established form of shopping nowadays. It’s a shame city beach’s standards are so below par to have caused such inconveniences. -Arbiya, an extremely angered and more importantly disappointed customer.
Questions & Answers
Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?
Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.
Are the jeans stretchy and is a 14 big or tight fit
Do you have click and collect
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