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City Farmers

City Farmers (page 2 of 13)

4.7 from 195 reviews · View Statistics

Pros

  • 100+ range of products

  • Many discounts and vouchers

  • Friendly staff members

Cons

  • Physical stores in WA only

Reviews

  • Product Quality
    4.9 (163)
  • Return Claim MadeYes (3) · No (172)
  • Customer Service
    4.9 (168)
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Reviewer Photos & Videos

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Janine
JaninePerth, WA
  • Verified

Excellent service and large range of products

published

Excellent service from a knowledgeable staff member. A large range of products to choose from and spacious showroom with roomy aisles.

Product Quality
Customer Service
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Review collected in partnership with City Farmers

Sue from Sorrento WA
Sue from Sorrento WAWestern Australia
  • Verified

The store for pet lovers

published

Friendly staff greet and willingly assist; products are good quality; as a long-term customer I get discounts and vouchers; and am regularly asked if cats' health ok and if vaccinations are up to date.

Product Quality
Customer Service
1 comment
City Farmers
MeaganCity Farmers
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Review collected in partnership with City Farmers

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0.0
(1,234)
  • Verified

Great nutritional products for our dog

published

Always good device and high quality products. Great rewards too! Live getting discounts and my $10 voucher. Friendly staff too

Product Quality
Customer Service
1 comment
City Farmers
MeaganCity Farmers
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Review collected in partnership with City Farmers

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Pet lover
Pet loverPerth, WA
  • Verified

Favourite pets

published

Always willing to help great service, been going here for 7 Yrs, clean and well stocked shop also have free washes for your animals,

Product Quality
Customer Service
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Review collected in partnership with City Farmers

Bell4shout
Bell4shoutPerth, WA

Terrible

published

Cut a whole in my dogs tounge and then just made me pick her up, had to pay for the vet for stitches

Incentivised ReviewNo
2 comments
Bell4shout
Bell4shout

Vet costed $160

City Farmers
MeaganCity Farmers
Rukhsana
RukhsanaPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Great service

published

Best store for their deals and looking after me for years. Very knowledgeable. They go out of their way to satisfy their customer.

Product Quality
Customer Service
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Review collected in partnership with City Farmers

Laura H.
Laura H.Perth, WA
  • 2 reviews
  • Verified

5 out of 5 stars

published

The store was easy to access despite roadworks. There was lots of parking. The staff were very helpful, knowledgeable and polite.

Product Quality
Customer Service
1 comment
City Farmers
MeaganCity Farmers
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Review collected in partnership with City Farmers

Janeen
JaneenPerth, WA
  • 3 reviews
  • 7 likes
  • Verified

Always a positive Experience

published

Have just started shopping here (Harrisdale), as they have the wrapped (compacted) bales of Hay. Friendly, helpful Staff and great prices, along with regular promotions with discounts for their (free) Membership Customers. Always plenty of Parking too!

Product Quality
Customer Service
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0.0
(1,234)
K.Parrish
K.ParrishPerth, WA
  • 2 reviews
  • Verified

Always feel welcome

published

Always enjoy coming in here, the friendly helpful staff always genuinely listen to my needs. All products are clean and of high quality. My dogs always get spoiled with attention too :)

Product Quality
Customer Service
1 comment
City Farmers
MeaganCity Farmers
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Review collected in partnership with City Farmers

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Luke
LukePerth, WA

They are always helpful

published

When ever I have to shop for pet goods the staff are knowledgeable and experienced in all facets of my shopping needs and questions.
They always assist me by loading my purchases and overall are just very pleasant.

Product Quality
Customer Service
Debbie K.
Debbie K.
  • 2 reviews

Pleasant shopping experience

published

Thanks for the fantastic friendly service today.

Was provided with plenty of information about the wide product range in stock then given time make my own decision without pressure, this friendly assistances doesn't stop at the door they even help put my purchase into my vehicle .

Product Quality
Customer Service
1 comment
City Farmers
MeaganCity Farmers
peter
peterPerth, WA
  • Verified

great advice and fit enough to carry my purchase

published

suggested additional items and helped with carry of my purchase to my vehicle. also, she was very friendly and asked if i needed anything else. i'll definately go back there!

Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with City Farmers

love it staff always helpfull

published

Not all store have same stock so use three shops to complete my dog shopping.
Excellent reward program can use either city farmes or pet city points or discount in either store

Product Quality
Customer Service
1 comment
City Farmers
MeaganCity Farmers
Genevieve M.
Genevieve M.Perth, WA
  • 2 reviews
  • 1 like
  • Verified

Enjoyable experience each time!

published

City Farmers and Pet Barn have a great range of products for all your pet needs. Love the surprise when my loyalty points give me a discount. Staff are knowledgeable even when dealing with the obscure "scaly leaf insect" - my latest pet craze. Thanks everyone and I'll continue to support this wonderful business where customer service is their main focus.

Product Quality
Customer Service
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Review collected in partnership with City Farmers

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0.0
(1,234)
James D.
James D.Perth, WA
  • 2 reviews
  • Verified

best service in perth

published

i live in a city where customer service isn't high on the agenda for people working in service industry so it is always a pleasure to visit city farmers where they are consistently fantastic

Product Quality
Customer Service
1 comment
City Farmers
MeaganCity Farmers

Wow! Thank you James for your very kind words.

The City Farmers team

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Page 2 of 13

Questions & Answers

Gerda V.
Gerda V.asked

Do you have ora vet dental hygiene chews for dogs over 23 kg for sale?

No answers
Lily E.
Lily E.asked

What do you do with baby hermit crabs

1 answer
City Farmers
PetbarnCity Farmers

Hi Lily,

Thanks for your question.

We would suggest the best approach, would be to speak with your friendly staff at your local City Farmer store as they are experts in the Hermit Crabs. They will be able to advise you in the best ways to take care of your Hermit crabs and will be able to answer any quandaries you have.

Have an amazing day!
City Farmer Team

Get an answer from our members and City Farmers representatives

Details

Features:

  • A store that supplies products catering to dogs, cats, birds, fish, reptiles and other small animals
  • It’s important to note that this store doesn’t sell live animals, however, City Farmers works together with organisations such as RSPCA, Dog’s Refugee Home, and Dog’s West, that can help connect you with a new best friend.
  • City Farmers offers an extensive range of 100+ brands, organised in alphabetical order on the website.
  • There are a limited number of services that can be booked online, including dog washes flea treatments
  • An online store that has several physical stores in Western Australia only

Points of praise:

  • Reviewers appreciated the wide variety of products on offer. As one happy customer puts it, ‘City Farmers have a great range of products for all your pet needs’.
  • Many people reported receiving plenty of discounts and vouchers from the store, which helped bring down the price - including free washes for pets.
  • As well as providing an easy-to-use online store City Farmers have easily accessible physical stores that offer plenty of parking.
  • City Farmers had friendly staff members that provided helpful advice and recommendations.
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