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City Farmers
4.7 from 194 reviews · View Statistics

Pros

  • 100+ range of products

  • Many discounts and vouchers

  • Friendly staff members

Cons

  • Physical stores in WA only

Reviews

  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    1.0 (1)
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Corporate communism

published

Corporate Covid policy more inline with a communist nation. Cash is legal tender and cannot be refused. Commonwealth law overrides the States under the Constitution. Argumentative brainwashed "customer service" staff. Never going back. Didn't complete purchase and left the store.

Incentivised ReviewNo
Store LocationNedlands WA
1 comment
City Farmers
PetbarnCity Farmers
Bell4shout

Bell4shoutPerth, WA

Terrible

published

Cut a whole in my dogs tounge and then just made me pick her up, had to pay for the vet for stitches

Incentivised ReviewNo
2 comments
Bell4shout
Bell4shout

Vet costed $160

City Farmers
MeaganCity Farmers

Disappointed

published

Dog Nessie went in to have a westie groom on Thursday the 18th june
Request to keep skirt on and tidy face Nessie was brushed before taken in at 12.30 pm Husband rang at after 3 pm to say there were tangles
Question Why so long after she was taken in they say she had tangles ?
When my husband bought her her home she had been shaved all over Why ?.
How long will it take to get her skirt back and for her to even look like a Westie
And they charged $95
Not impressed at all No longer a customer of yours or your other companies

Customer Service
Incentivised ReviewNo
5 comments
City Farmers
MeaganCity Farmers
June Sibthorpe
June Sibthorpe

My email address is junegask@hotmail.com

City Farmers
MeaganCity Farmers

Thanks June, will pass this on to our Customer Service team now.

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Margaret Leonard

Margaret LeonardAU

  • 3 reviews
  • 4 likes

Gone downhill since City Farmers take over

published

I have two dogs and a fish tank and this pet store is my only option in my town. When it was.privately owned there was more variety, healthy fish to buy and knowledgeable staff but after City Farmers took over it all went downhill.
Far less choice of product and items unavailable for long periods, dying unhealthy looking fish and staff who don't know much. When I asked about snail killer to kill the brown snails which had taken over my tank from a plant bought from them, they simply laughed at me! Pure ignorance!
I managed to buy the product I needed from another privately owned store 200 kms away.
I really hate City Farmers and try to avoid them but often have little choice.

Gary J

Gary JGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Selling non aquatic plants for aquarium use!

published

Offshore, out of mind out of sight

published

This used to be a quality West Australian owned business. It had great customer service it was a location to take your kids on the weekend. Since it was sold to Americans service is non existent, Its a retail chain that is sterile, self serving with under trained staff. what a joke.If you want nil service with staff too busy talking about their weekend to acknowledge you then city farmers is for you! plus they removed the birds that my kids used to ask to go and see.when I asked why they said the manager doesn't like animals... HUH its a pet food supply store how can your manager not like animals? pity there is no minus 6 star rating

Stay away from these City Farmers!!

published

Never going back to these guys, my pet insurance went up 50~60% over one year!!! With no notification at all, so from the $570 I normally pay, it's now skyrocketed upto $884!!! These guys are nothing but disgusting money hungry vermin, and they deserve to go bankrupt. Be very aware if you decide to sign with these devils, that they will screw you sideways while laughing!!

City farmers used to be my first choice off gheting fish

published

Now is my last choice very poor stock and most stores got some sick or dead fish in all most any tank .Specially the browns plains store. All so i use to get discount if i was purchasing many fish or plants now its gone . Other stores i deal with they look after me like bay 10x get 2x for free or so yours gives nothing rewards points does not do it for me. And ur staff got no or little experience regarding fish or aquatic plants . But experienced stuff still exist at underwood store . I still shop there don't know how long for . Thanks lgc
One experienced staff member at underwood store
Poor fish choices sick or dead ones get eaten by others , plants are almost the same or not true aquatic

Lilly

Lillymoaryfeild

Why say something is for sale and then say its not ?????

published

Last Saturday i when i was looking at the fish at city farms i saw these really vote baby fish and i went up to an employe and asked if they where for sale she said yes they are i looked at them for a bit longer and then went back to the employe and asked if i could by them she said no i don't want to mess up the plants witch then made me angry for the rest of the day thanks to that employe

that why say something is for sale if your not going to catch it for me ???

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Questions & Answers

Gerda V.

Gerda V.asked

Do you have ora vet dental hygiene chews for dogs over 23 kg for sale?

No answers
Lily E.

Lily E.asked

What do you do with baby hermit crabs

1 answer
City Farmers
PetbarnCity Farmers

Hi Lily,

Thanks for your question.

We would suggest the best approach, would be to speak with your friendly staff at your local City Farmer store as they are experts in the Hermit Crabs. They will be able to advise you in the best ways to take care of your Hermit crabs and will be able to answer any quandaries you have.

Have an amazing day!
City Farmer Team

Get an answer from our members and City Farmers representatives

Details

Features:

  • A store that supplies products catering to dogs, cats, birds, fish, reptiles and other small animals
  • It’s important to note that this store doesn’t sell live animals, however, City Farmers works together with organisations such as RSPCA, Dog’s Refugee Home, and Dog’s West, that can help connect you with a new best friend.
  • City Farmers offers an extensive range of 100+ brands, organised in alphabetical order on the website.
  • There are a limited number of services that can be booked online, including dog washes flea treatments
  • An online store that has several physical stores in Western Australia only

Points of praise:

  • Reviewers appreciated the wide variety of products on offer. As one happy customer puts it, ‘City Farmers have a great range of products for all your pet needs’.
  • Many people reported receiving plenty of discounts and vouchers from the store, which helped bring down the price - including free washes for pets.
  • As well as providing an easy-to-use online store City Farmers have easily accessible physical stores that offer plenty of parking.
  • City Farmers had friendly staff members that provided helpful advice and recommendations.
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