A Waste of Time and Money
On 21/05/21 I had an eye test and ordered new specs at City Specs, Westfield Penrith.
Almost 2 weeks later I went in to try them on and they were no good. They re-tested my eyes and sent the specs away for new lenses. Almost another 2 weeks went by then I was called in to get them. Tried them on, no good at all. Much worse than my old specs.
I then asked for my deposit back as they were unable to do a correct pair of specs for me. The Manager refused to refund me. After threats of fair trading action we agreed to a compromise, where I took the frames, which I like and which retail for $120. He also gave me the lenses. Hours of use later, I feel nauseous from trying to use them, so now I'll go elsewhere and start over.
Deceptive sales discount
Nothing wrong with the product. Even the price is ok. The problem is that their 'regular' price is a lot higher than comparative shops. So a 50% discount is perhaps only 30%. Personally I think the discount rate should be reflective of pricing that other shops sell the product for without discount, otherwise you are not getting what you think your getting.
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|Category||Physical Shops and Optical Retailers|
|Products / Services Offered||Eye Test, Prescription Eyewear and Sunglasses|
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