- NSW, Marrickville
Charged for a service that didn't happen
Movers charged me $120 for bubble wrap which never happened. Wouldn't let me look at the breakdown before payment. Never mentioned the bubble wrap. Asked me to sign after payment? They used shrink wrap and blankets which would have been $30, not $120.00. Invoice said they used 40 meters of wrap.I'm sure I would have seen something that large enter our house. I was also helping to move.
Been a week, and still not resolved. Was happy with the move until this. Used their services, thinking this sort of thing wouldn't happen. They did take phot...os of our house but not of the truck which would have shown the lack of bubble wrap used. Included photos of other movers instead. Very disappointed. Not something you want to go through when you're moving into your new home.
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