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Citymove Removals

Citymove Removals

NSW, VIC, Brunswick, ACT, Kingston, etc...
4.1 from 445 reviews · View Statistics

Reviews

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Amber

AmberIllawarra, NSW

Awful service. Slow, unfit, and inefficient.

published
Incentivised ReviewNo
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Tom F

Tom FSydney, NSW

  • 3 reviews

Scamers, Liars, you will be sorry of you use Citymove, listen to the bad reviews, they are accurate

published

! bedroom being moved from Sydney to Melbourne. Lady by the name of [name removed] was on top of everything and persistent, then I booked and all down hill. [name removed] lied, when asked to speak to Operations manager, transferred me to another Filipino lady, feel this is run all off shore. Be very careful, when I advised new bed and a table had all been damaged, sent photos, was told by [name removed] 'its not our fault', if you go with this company, you will regret it. Very dodgy, ask to speak to the manager of the company.

Incentivised ReviewNo
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Eva

Eva

  • 2 reviews

Do not use! You’ll regret it

published
Incentivised ReviewNo
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Terrible! Avoid!

published
Incentivised ReviewNo
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Sarah B.

Sarah B.South East Queensland, QLD

Rip off. Inexperienced movers go slow and hide broken furniture

published
Incentivised ReviewNo
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Mark

MarkSydney

Citymove Dodgy (Google it) DO NOT USE

published

https://www.smh.com.au/technology/australian-removalist-company-citymove-fined-for-posting-false-online-testimonials-again-20150730-giniyu.html

Apart from the ACCC fining this mob TWICE for fake reviews, (Google citymove dodgy), they were a disgrace to deal with. They quoted 4hrs for a job that they then took 8 hrs to do, doubling their bill. The "professional" removalists are backpackers, one barely able to speak English. Save yourself the pain and find another company.

https://www.news.com.au/finance/small-business/accc-cracks-down-on-fake-reviews/news-story/eb8d6c1fc7a2599a4ed4ec26ffe9fb2a

Office LocationNSW, Sydney
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Liz

LizSydney

  • 3 reviews
  • 1 like

Be warned

published
Office LocationNSW, Sydney
1 comment
Liz
Liz
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Justin

JustinCanberra 2600, ACT

  • 3 reviews
  • 9 likes

Canberra - rude, broke my bed, and left a filthy mattress at my old place

published

I was moving one bedroom in a share-house. The move was only a few suburbs away. They were really rude, and didn't seem to care about my stuff. They broke a slat that connected my bed together (presumably) and when I went to put my bed together it was missing. They left a filthy mattress from a previous job lying up against the front wall of my old house.

The company twice tried to overcharge me, once on the phone at the time of booking, and again once the job was complete. Then when I complained, they promised me a $50 refund, then refused to honour that.

Office LocationACT, Canberra, Kingston
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Geri

GeriSydney

Worst move experience ever

published
Office LocationNSW, Sydney
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ARG

ARGSydney

  • 3 reviews
  • 2 likes

What an ordeal! Move and post-move customer support was a nightmare!

published
Office LocationNSW, Sydney
2 comments
Citymove Removals
James R.Citymove Removals
ARG
ARG

Hi Citymove, Thanks for your comment. You can contact me if you think it will help the situation. My name is Rita Gerardis e: ritagerardis@hotmail.com my move date was 27 December 2017 (Gordon to North Ryde). Regards

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Bogdan

BogdanMelbourne

Moving went fine, refund for the canceled services is nowhere to be seen

published
Office LocationVIC, Melbourne
2 comments
Citymove Removals
James R.Citymove Removals
Bogdan
Bogdan
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Ash

AshSydney

3.5 hours late and 3 x the quoted price

published
Office LocationNSW, Marrickville
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Nathan S

Nathan SSydney

Absolutely shocking. Be wary of citymove if you want to actually have your possessions moved

published
Office LocationNSW, Sydney
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Worst experience ever

published

Not on time. 2 lazy people finding tough to move the items. 9 hours to complete 2 bed room move. Over priced.

Office LocationNSW, Sydney
1 comment
Citymove Removals
James R.Citymove Removals
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Citymove were late, careless with our furniture and they charged me extra for their lateness.

published
Office LocationNSW, Sydney
1 comment
Citymove Removals
James R.Citymove Removals
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ReyesM

ReyesMSydney

Day before my move they say no driver so sending 4 tonne truck instead of 20 tonne!

published
Office LocationNSW, Marrickville
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PR1

PR1

  • 2 reviews
  • 2 likes

Beware - Citymove take photos of your house after they move you in

published

Beware - The removalists take photos of your house on their personal mobile phones after they move you in. Apparently this is their procedure so that they can attach a photograph to your invoice. There is no good reason for doing this, especially given the security concerns this causes. Hopefully these photos don't end up on a "good places to break into" website. Beware!!! Especially ladies living on their own.

Office LocationNSW, Marrickville
2 comments
Citymove Removals
James R.Citymove Removals
PR1
PR1
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Ebony

EbonyBrisbane

  • 7 reviews
  • 15 likes

Awful experience - stay away!

published
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Stay Away

published

Booked my 2 bedroom move with these clowns, they gave me "earliest and best slot" 7:30AM. These guys appeared after 1:30 hours. In the meantime, I made numerous calls to their numbers, not a single person called me back and told me any reasons for the delay, etc.

I had to step in by looking at their speed, still took 4 hours to complete the move, charged me $530 and gave $30 discount.

This was my second move with them so thought they will treat me good but now will never repeat the mistake and just leaving this review so people can also learn by my mistake.

Office LocationNSW, Marrickville
1 comment
Citymove Removals
James R.Citymove Removals
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Clash

ClashSouth East Queensland, QLD

  • 5 reviews
  • 9 likes

Disgustingly crooked

published
2 comments
Citymove Removals
James R.Citymove Removals
Clash
Clash
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Questions & Answers

Bokkie

Bokkieasked

Citymove Removals

Hi I would like a quote how do I go about requesting one?

1 answer
Citymove Removals
James R.Citymove Removals

Hi Michelle, we would love to help you. Please send an email to enquiries@citymove.com.au with the details of your move and include your phone number and someone will call you tomorrow morning with a quote. Alternatively call 1300 729994 after 8:30am AEST. Thanks James

Swiggs

Swiggsasked

Citymove Removals

Hello

I have sent several emails to citymove regarding a move on the 12/06/13. I have also left a detailed account of the events and incorrect noting of the insurance that I did purchase and all the items that were damaged in the move. I have yet to hear back. The customer solutions reply states a response within 2 business days.
Please advise of when I can expect to hear back?
Thanks
M.Swiggs

2 answers
Citymove Removals
James R.Citymove Removals

Hi M.Swiggs, Thankyou for your enquiry. Sincere apologies we did not reply to your admin emails within the promised time frame, although I'm glad I managed to have a chat with you yesterday, I have sent through the claim forms to your email. Please call the office as soon as possible if these have not been received. I look forward to resolving your claim these are complete.

Kind Regards, Customer Solutions.

kwv42
kwv42

And how many times do you have to ring me, before you accept and understand I don't want to use your service?

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Citymove Removals

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