- VIC, Brunswick
What a waste of a good move
After completing a big move, the company blew any advocacy they had with me after failing to resolve a double billing of the job. I get it, sometimes you make a mistake, but after weeks of contacting the company (including the CEO), I received no emails or calls offering a solution to the matter. It feels like they just don’t care at all, so my recommendation is to find someone else who will care.
- VIC, Brunswick
Interstate a no-go
Had used previously for intra-city moves with no problems so thought I would give them a go for an interstate move.
Despite their website boasting they are interstate experts, the reality is for our move they subcontracted to another cheap removalist. Communication between citymove and the subbie was bad, and trying to get any information out of citymove regarding timing etc was very painful and limited.
Subbie only arrived at 7pm, causing us to change our travel plans with additional cost. Subbie arrived wearing thongs, didn't have any tools...
- QLD, Morningside
Very expensive and the removalist trucks were too small for the job
We used Citymove to move our 4 bedroom house furniture across Brisbane and it proved very expensive. I used their inventory calculator to estimate the cubic metres and I made sure I added extra boxes so that I'd get a suitable size truck/s for the move. After I filled in the inventory calculator I received a call from one of their staff saying that their truck could just fit in all of household items. Therefore to make sure all our household items fitted in easily I asked for 2 trucks and four removalists so that the move would be quicker and ...there would be ample room in the trucks. On the day the removalsit trucks turned up I was sceptical that all our items would fit in the trucks because they were the smallest trucks I have seen being used for removals, on my estimate they were around 3 tonne trucks. At this stage it was too late to do anything and I hoped I was wrong and Citymove had calculated right. Well I was right the two trucks couldn't fit in all our items and so one truck had to return to the house after they unloaded the first load. As stated earlier I had asked for two trucks so all our items would fit in easily. I did ring the company after the move and lodge a complaint that I had over compensated on our items so they would fit in the truck/trucks easily and this would make the job quicker and stop our furniture being squashed in so there should have been ample room to take all our furniture. I have not heard back from them after they promised me they would contact me within 2 weeks. Because Citymove did not supply the correct size trucks the move proved very expensive because one had to make a return trip. I will definitely be looking at other companies for my next move.
- NSW, Marrickville
Charged for a service that didn't happen
Movers charged me $120 for bubble wrap which never happened. Wouldn't let me look at the breakdown before payment. Never mentioned the bubble wrap. Asked me to sign after payment? They used shrink wrap and blankets which would have been $30, not $120.00. Invoice said they used 40 meters of wrap.I'm sure I would have seen something that large enter our house. I was also helping to move.
Been a week, and still not resolved. Was happy with the move until this. Used their services, thinking this sort of thing wouldn't happen. They did take phot...os of our house but not of the truck which would have shown the lack of bubble wrap used. Included photos of other movers instead. Very disappointed. Not something you want to go through when you're moving into your new home.
- VIC, Brunswick
Incompetent and careless with belongings.
Moved a small storage unit, 5 cubic metres.
Interstate move, Melbourne to Sydney.
Booked an interstate move, insisted on the date being the 31st or 1st of Feb as i'd be in Melbourne anyway.
I received a confirmation call confirming pickup for Monday (No date mentioned just the day).
The Saturday before (the 24th) I got a call from the driver saying he was on his way much to my surprise. Obviously I was not in Melbourne.
I called City Move and they said they would reschedule the move but would need to check the phone recording. I heard noth...
- Citymove Removals
It took the gentlemen from Citymove 5hrs to complete my move yesterday. The drive was under 2kms and it was only a two bedroom apartment. Really disappointed. I still can not fathom why it took them so long. it ended up costing me $675.. Unbelievable considering we left behind all the big items including: fridge, washing machine, and both beds.
- Citymove Removals
Make sure your stuff is well boxed.
We had 2 guys moving our 2 bedroom house. Friendly people, but not the most efficient at stacking things. Some of the plastic boxes had broken lids. They placed a wooden table on its side in the street. In hind sight, I wish I had secured all my belongings myself, and not relied on their common sense on how to handle and store goods. Prepare well and you should be fine.
- Citymove Removals
They took 6 hours to move a one bedroom unit one very short street away (under 500m) and charged $790. Everything was packed, they didn't have to disassemble or assemble any furniture, and they had sole access to the lifts on either end, there were no tricky things to move. The two men strolled, had no sense of urgency, took ages loading and unloading the truck, kept making excuses when I asked why it was taking so long. Previous three moves (same amount of furniture, more complex access issues, further distances) took half the time and cost half the price. I made a formal complaint and the two people who dealt with the complaint were very professional and responded promptly, although I only received a good faith refund of $80.
We have a 4bedroom house, booked 2trucks and 4men. It took them 6hrs to load/unload the truck. The move itself costed me $1000 and then $900 for bubble wrap and cling wrap which they used unnecessary almost on everything. The bubble wrap costed $3 a metre and it was old used once. Also no proof of how they measured it. My neighbour even came over and couldn't believe how slow they were packing the truck. I will not use them again. Friendly staff though. Rate sounds good but you get caught with the wrap...watch out.
After reading so many raving reviews and receiving a recommendation from friends, we decided to book Citymove even though they were a little dearer than others. The customer service centre were fantastic and very professional. Our removalists arrived on time, however spoke little English. There were 2 removalists, however only 1 man was doing most of the work. I was standing by the truck during the whole move and to my horror witnessed a stack of boxes topple to the floor and be damaged. Our set of drawers also fell to the road and one drawer ...completely smashed on the road, one of the removalist shrugged off the incident as if nothing had happened. The removalists took little care of our goods and seemed like they were in a rush. When confronted at the end, the removalist who did the least work blamed us for the damage and told us that we should have taken up their insurance instead of accepting responsibility. Weeks on from the move we have also noticed damage to our shelves and expensive coffee table. A highly disappointing experience and we would advise strong caution to others if booking Citymove removalists. I also placed a review on Citymove's website a few weeks ago but it was never published. Now I am sceptical over their positive reviews on their website. Excellent customer service at contact centre, removalists arrived on time Dodgey and unprofessional removalists, damaged our belongings
I bought 40 boxes at $190, but they bring some used boxes.
My fridge was damaged with gas running noise.
The fridge does not work any more.
My big furniture scratched, also walls.
A guy drop my oil heater.
Every thing got messy.
I am not happy after this moving.
I've used Citymove before and it was fine. I've booked again for today 2.30 - 5.30pm slot and nothing. It is now after 7pm. I've called twice but couldn't get through so have left two messages. I am single and doing this on my own which is why I'm relying in Citymove. I don't mind people being late if there are genuine reasons, it happens, but I've had no communication at all. I'm concerned whether they are going to turn up at all and concerned about how I am supposed to move my flat by myself but tomorrow evening. Very poor form.
Good per minute pricing however sting you with expensive extras!
City Moves promote themselves with pricing per minute and per km travel ($2 per minute and per km travel) which upfront makes them the most attractive offer for choosing them, and we took out the Silver damage protection warrantee for $89 which instantly alerted the staff to protect everything with layers of bubble wrap and shrink wrap!
We would have expected this move to be completed in 3 hours and cost us under $400, however with the layers upon layers of bubble wrap (charged at $3/m) and shrink wrap (charged at $10/m) our total bill ended u...
Questions & Answers
Hi I would like a quote how do I go about requesting one?
Hi Michelle, we would love to help you. Please send an email to email@example.com with the details of your move and include your phone number and someone will call you tomorrow morning with a quote. Alternatively call 1300 729994 after 8:30am AEST. Thanks James
I have sent several emails to citymove regarding a move on the 12/06/13. I have also left a detailed account of the events and incorrect noting of the insurance that I did purchase and all the items that were damaged in the move. I have yet to hear back. The customer solutions reply states a response within 2 business days.
Please advise of when I can expect to hear back?
Hi M.Swiggs, Thankyou for your enquiry. Sincere apologies we did not reply to your admin emails within the promised time frame, although I'm glad I managed to have a chat with you yesterday, I have sent through the claim forms to your email. Please call the office as soon as possible if these have not been received. I look forward to resolving your claim these are complete.
Kind Regards, Customer Solutions.
And how many times do you have to ring me, before you accept and understand I don't want to use your service?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.