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Clarendon Homes
4.5 from 1,708 reviews

Reviews

(1,388)
(129)
(28)
(33)
(130)
  • Build Stage
    • Post-Construction (379)
    • Pre-Construction (163)
    • Mid-Construction (67)
  • Customer Service
    4.6 (428)
  • Site Admin
    4.6 (293)
  • Timeliness
    4.5 (319)
  • Structural Integrity
    4.7 (227)
  • Plumbing & Waterproofing
    4.6 (223)
  • Electrical & Lighting
    4.6 (227)
  • Flooring
    4.5 (202)
  • Transparency
    4.5 (317)

Reviewer Photos & Videos

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Michael

MichaelSouth East Queensland, QLD

  • Verified customer

[name removed] was awesome!

published

[name removed] from Clarendon Homes made our interactions with our home builder incredibly easy. Building a new home is an inherently stressful time and we couldn’t have been happier to have [name removed] guiding us through it. [name removed] is unfailingly bubbly, helpful, polite and personable, and having her on the other end of the phone gave us confidence that our project was progressing as quickly as it could. When we did encounter hiccoughs, they were always sorted with minimum fuss and in very short timeframes.
We can’t thank [name removed] enough for taking us through this process, and we would highly recommend her for anyone thinking about building their new home.

Nishant Kohli

Nishant KohliSydney, NSW

  • 5 reviews

Sub standard building materials & equally poor customer service

published
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes
Michael

MichaelSydney, NSW

  • 2 reviews

Excellent service from Customer Service Consultant

published

We are in the pre-construction phase of our dream home. We have been very happy with the help that has been provided by [name removed] at Clarendon Homes. She is always helpful in providing advice and guiding us through the pre-construction process. She responds promptly every time we contact her and has made the experience a lot less stressful.
A big thanks for all your help [name removed]!

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Helen B.

Helen B.Sydney, NSW

Pre Construction service has been excellent

published

We are about to begin construction on our home and have been very happy with the service provided to this point. Clare has been excellent, helping us along the way and always being available to give advice. She has made the whole process really easy and much less stressful than it could have been. Thanks Clare!

Pam

Pam

  • 2 reviews

Highly Recommend

published
Terrywhatever

TerrywhateverSouth East Queensland, QLD

Plenty of problems

published

-Inconsistent pricing information from diffferent branches, site costs was significantly higher than other site work providers or engineers, negotiations were not allowed even after getting 2nd and 3rd soil test

-Cross-department communication is inefficient

-Eletrical appointment is a disaster due to very limited choice of eletrical items and there was a lot of hidden cost

-Seletced items disappeared in building drawings

1 comment
Clarendon Homes
Customer Care T.Clarendon Homes
Jack Zhu

Jack ZhuSydney, NSW

Perfect Service from Customer Service Consultant

published

Our Customer Service Consultant help us a lot, she was very patient and friendly to communicate with us , she always replied phone call or email with the timely manner. and She was very helpful and coordinated very well between us and other consultants.
I will definitely recommend her to my friends.

Pre-Construction Phase - Stress free process

published

Our Senior Sales Consultant & Customer Service Consultant provided us excellent assistance and support during the designing processing of all documents concerning the interior and exterior model of the house. Emails and queries were responded promptly in attempt to solve issues at any opportune moment, as they work hard to ensure that the end outcome of the house was able to accomodate and satisfy our needs and wants as the customer.

Vishal

VishalSydney, NSW

Perfect choice to choose clarendon homes

published

Building house for first time is stressful but choosing right builder like clarendon I relieved from stress because of getting right design and good customer service offered specially [name removed] what a as she really us lot for all the queries .I would really recommend everyone to choose clarendon to build their home.

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Muthu Mohandas

Muthu MohandasNew South Wales

Review - Before Construction - Good work.

published

Our Customer Service Consultant assisted us very well after colours until start of construction phase. She was observant and patient hearing our concerns and followed through the workflows.

Our Electrical Consultant is very fast addressing our queries very well and updating drawings at a faster pace.

Finance Team worked swiftly providing all the necessary documents timely.

For Clarendon as an improvement measure, fetching colour appointment (after signing Tender) time duration shall be shortened; It took a very long time for us close to a month.

Overall, we are happy with Clarendon on their services rendered to us. We look forward for their best in Construction Phase as well.

Senior Customer Service Consultant Job 29913224

published

Our Senior Customer Service Consultant Job 29913224 has been very good through the construction stage of the build. All emails have been responded to promptly. They have been very helpful and worked hard to ensure any issues are resolved in a timely manner. They are doing a good job for the Clarendon Homes

Sonam Modi

Sonam ModiSouth East Queensland, QLD

Pre-construction

published

Every person from pre-construction department has helped us a lot in making selection process easy for us.. From selecting tiles to colours to electricals. Every selection department has made the process easy. Had to sign a lot of paperwork (LOL) but all worth it. Thank you [name removed], [name removed] & [name removed] for helping us.

Raj Pant

Raj PantSydney, NSW

Thank you Clarendon Homes

published
JMW

JMWQueensland

Fantastic service all round!

published

During the pre-construction stage of my build with Clarendon I was lucky enough to deal with [name removed]. She has helped to make this a stress-free and enjoyable journey. I was well informed with what was happening during the whole process and if there were any problems I was contacted immediately and a plan was in place to solve this! The company have been fantastic since day 1 and I am extremely happy with the service provided.

SAP

SAPSydney, NSW

  • 2 reviews

Good Builder

published

Build quality is very good.
Site Construction Supervisor is good. I am not happy with the plan/draft designer engineer as my Garage is designed very bad. Its a struggle to get the car in to the garage with the design they made.
There is always a reason given when you ask questions.
Construction was completed before time which is good. there were a lot of after handover fixing and its been taken care without issues.

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Sarah_sara

Sarah_saraSydney, NSW

Pre construction review

published

During our pre construction phase our customer service consultant [name removed] was very helpful giving us updated on the progress and also being a great point of call during the many decisions of pre construction that needed making. So far we cannot fault the company Clarendon and the staff we have encountered and we are hoping this smooth process continues as the build progresses.

Disorganized, Unprofessional, No accountability/ transparency

published
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes

Our Colour Consultant was great!

published

Last week we attended our Colour Consultation with [name removed]. My wife and I found her to be extremely helpful. She was helpful, knowledgeable, and a great communicator. She kept us well informed about the process and through the process, and quickly “dialled in” to our preferred styles, easily anticipating our needs. Immediately after our session, [name removed] quickly and accurately documented our choices, giving us confidence that our preferences were captured into our plan. We found the whole process to be highly effective.

Normie and Eric

Normie and EricSydney, NSW

1st Home Builder, no problem

published

Outstanding Experience! Look No Further Than Clarendon Homes!

published
Page 3 of 86

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Questions & Answers

Rohith

Rohithasked

Hi
What is the breakage fee for cancelling the signed building contract. The land is still unregistered and no works have started, although the colour selection is complete.
Thanks

2 answers
Clarendon Homes
Clarendon H.Clarendon Homes

Thank you Rohith. To better answer your question, as each circumstance is different,
would you please email us productreview@clarendon.com.au Thank you.

Rohith
Rohith

Thank you for your reply, I have emailed with details of my circumstance.

Carolyn

Carolynasked

Hi, our Home was built in 2008, I have noticed under the alfresco area the nails which hold the plaster board ceiling are all visible in the end section of the alfresco. Is this covered in the structural warranty? I’m concerned about the stability of the ceiling and safety for my family.
Thanks Carolyn

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Thanks for your question, the structural elements of your home are those elements which are essential to the building’s stability and structural integrity, namely, the frame, roof trusses, slab, piers and footings.
Generally, nails becoming visible after 10 years would be responsibility of general home owner maintenance. We’re here to help if you have any further questions.

Ray C.

Ray C.asked

NSW, Baulkham Hills

I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Ray, thank you for contacting Clarendon Homes. Would you please email productreview@clarendon.com.au so we can better help you. Looking forward to hearing from you.

Get an answer from our members and Clarendon Homes representatives

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