DEPLORABLE customer service, do not buy from this company
I purchased this product from Bunnings & paid a plumber to install it in June. Although the transaction via Bunnings went well, Clark under the umbrella of GWA Group has the WORST CUSTOMER SERVICE EVER. I was prepared to live with the fact that this product is overpriced & the protective plastic rings designed to stop the laundry hoses from being damaged by direct contact with the sharp metal hole in the side of the steel cabinet, just pop off with the first contact with the hoses, making them useless unless you go to the extra trouble of gluin...g them on. However, the disgraceful customer service has ensured I will avoid buying a Clark product ever again. I contacted them 12 days ago via their official customer support help line & have spent 12 days being ignored, having promises broken & Facebook posts deleted. The tub is designed to bypass standard washing machine taps by fitting the water hoses through the side of the cabinet. This removes the need for the top drainage hole. However, the plumbing fittings supplied force you to still install the top drainage hole even though you have just rendered it obsolete by going via the side of the cabinet. I want to remove the unnecessary & unsightly white plastic hose & fitting from the top of the tub & simply cap it with a standard steel hole cover plate standard throughout the industry worldwide. TWELVE DAYS of repeated requests for customer support via phone, email & social media after I was promised I would not lose my place in the queue if I left my details via their recorded phone message! I received one phone call, could not talk at that moment & was promised a call back after midday that day & this promise too was broken. Facebook post deleted by Clark! Based on the woeful customer service I would recommend avoiding buying anything from this company - the time, delays, money spent & headaches just trying to get even a single support request even addressed, is completely unacceptable. Buy from one of their competitors & have a much easier & happier time with your new product.
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