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Clark Rubber
2.3 from 113 reviews · View Statistics

Reviews

  • Product Quality
    3.9 (20)
  • Return Claim MadeYes (1) · No (25)
  • Shipping
    5.0 (1)
  • Customer Service
    3.2 (21)
  • Warranty Claim MadeYes · No (27)
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Seagull

SeagullQueensland

  • 12 reviews
  • 8 likes

Mattress Not Right Size.

published

Bought a KS Premium Comfort Mattress when i Measured it it was 1cm short on one side and 3 cm short on the other side Length ways 30mm shorter cant even cut straight. Went in 3 times too look for the one i wanted they were very helpful. you can't expect the workers to know everything all the time Even have to measure the mattress before you buy it these days.. Not fake true purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane and Gold Coast
Warranty Claim MadeNo
sjepickering

sjepickering

  • 2 reviews

"Knowledgeable on product, good constructive help, friendly and no waiting time."

published

We had a complicated inquiry regarding a pool blanket, took time to make sure we were getting the correct measurements and requirements before committing to the order.

Incentivised ReviewNo
Return Claim MadeNo
Store Locationcampbelltown
Warranty Claim MadeNo
Jaybec

JaybecGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

With new foam inserts my sofas look brand new again

published

"Service was prompt, directed to my need and polite. Noticed that this appeared to be consistent as I had to wait a few moments as other people were looked after."

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMoorabbin, Victoria
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Pippa B.

Pippa B.Perth, WA

Above and Beyond

published

The team at Cockburn went above and beyond for me today. I was only chasing a small pool pump and all the team members on in the morning of the 27/1/2021 were amazing. It's hard to find exceptional customer service these days. The team definitely needs to be commended. We will be using the Cockburn store in the future of all our pool needs.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCockburn, Perth WA
Warranty Claim MadeNo
JB

JBRichmond-Tweed, NSW

  • 6 reviews
  • 1 like

Above ground pool assembly

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed
Warranty Claim MadeNo
Tom

TomRichmond-Tweed, NSW

  • 3 reviews
  • 1 like

Absolutely chocking

published

Looking at purchasing an inflatable spa and found out that Bunnings selling exactly the same product for $799 while Clark rubber selling it for $1499
A real joke

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
No toxic fumes thanks

No toxic fumes thanksSydney Surrounds, NSW

  • 2 reviews

Foam STINKS

published

I purchased a piece of foam for my baby’s portacot and on the drive from the store to my home (roughly 8 minutes) the incredible stench of the foam was physically nauseating and overpowering. It’s repulsive to say the least and apparently ‘it’s normal’. I’m taking it back this afternoon for a refund. I can’t imagine it’s safe it inhale fumes like that. Terrible.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo

Great Service

published

Commendations for great service from Jo, the store manager, on our 2 visits recently. Her product knowledge and suggestions quickly resolved our outdoor cushion issues in a timely and friendly manner. Well done Jo.
Di and Graeme

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport
Warranty Claim MadeNo
Disgruntled Customer

Disgruntled CustomerMetropolitan Adelaide, SA

  • 2 reviews

Negative attitude

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKent Town SA
Warranty Claim MadeNo
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Chris G

Chris GSydney, NSW

  • 2 reviews

Over Priced, Over Charged and Rude

published

I bought some foam from the Brookvale store, John served me.
Foam size was 500 x 300 for a small piece cut off a larger piece that had already been cut down. They charged me $7 for a simple cut on an item worth $17 and never forewarned of the charge, just banged it on the credit card. Total of $24. Overpriced and poor customer service. What an absolute joke. I will never shop here again.
Recommendation: Find elsewhere in Brookvale to buy your foam.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrookvale
Warranty Claim MadeNo
Eve

EveSydney, NSW

Not even worth 1 star worst customer service

published

3 old ladies and a teenaged girl with 5 customers in store and not one worker with a friendly smile or offering to help waited 10 minutes and me and another customer walked out will never go there again

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCampbelltown
Warranty Claim MadeNo
Gabriel

GabrielPerth, WA

Thanks CR crew!

published

Thanks for giving a new life to my couch. Find the right foam replacement for a couch isn’t a simple task but thanks to the blondie lady who I forgot the name for the friendly help and support since the beginning.. I’m Super stoked! cheers to you all!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBalcatta, WA
Warranty Claim MadeNo

Great experience and very helpful

published

Chris from Clark Rubber Mackay was very honest and helpful today. He helped me decide on a pool he gave me good honest advice and was very patient with helping me decide on what I wanted. Thank you

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMackay QLD
Warranty Claim MadeNo
Walt

WaltKimberley, WA

  • 2 reviews

Very good service

published

Thank you Jamie for your excellent honest service, Thank you for your help and advice. If i from i could gave you more stars for service i would, Cheers Wouter

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBunbury WA
Warranty Claim MadeNo

Phoned Castle Hill store to have some foam cut. Person was very helpfull and it got delivered the same day.

published

I called and did not have to navigate through the store but was very satisfield with the help I got. It was exactly what I wanted and it was cut perfectly. Very happy customer!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle Hill, NSW
Warranty Claim MadeNo
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Jacquie l Andre

Jacquie l AndreSouth East Queensland, QLD

Clark Rubber Bokarina

published

Clark Rubber at Bokarina have been absolute legends. I have been going there for years now and not once have I ever been disappointed with their customer service. They have helped me and my pool so many times in desperate need and have never let me down. Derrick the owner is always happy to help us out in every way. Totally recomend Clark Rubber at Bokarina.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBokarina
Warranty Claim MadeNo
Jcd

JcdPerth

  • 35 reviews
  • 19 likes

Great service.

published

Visited the Cannington WA store looking for a mattress topper. Manager talked me through several options and i had the chance to try them out on one of their mattresses.I found one i liked but I didn't immediately purchase it as i wanted time to think about it. There was no pressure to buy at all. I went back later the same day and another staff member was even more helpful and answered several questions i had. In the end i went with a heavy duty polyfoam topper (i hate memory foam so that was a no go) and it has been great for helping with my sore back & hips. The only reason i gave 4 stars and not 5 is the product i bought was rather overpriced for what is essentially foam i think.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCannington WA
Warranty Claim MadeNo
Jasmine

JasmineGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Bad Service Wrong Information by staff

published

Purchased a inflatable pool, told everything I needed was in box except chemicals to maintain water. Opened box and had no pump to inflate rim nor a bottom layer sheet. Called customer service they didn’t know what contents comes with product and advised to call store. I called store and I just got ‘no’ reply and basically that’s how it comes and can not exchange or refund. Never again purchasing from store again.
No where in box does it mention parts included or what you need to purchase till you open box and then it’s too late can’t return it. Sold it on online at a loss and returned chemicals to store for no questions asked refund.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClark Rubber Preston VIC
Warranty Claim MadeNo

Their DIY above ground pools are not DIY.

published

We were told that the pool was DIY, it is not. Got to a certain point following their basic instructions (which come with the pool) that make no sense, then the walls fall in and it had to be restarted. Hired a professional pool installer who told me that it is not DIY, it is on of the harder pools to put together and that we need to put plastic under the sand base.
The pool is not the issue it is the fact that we were told that the pool was a DIY project when it clearly isnt! If you buy one of the above ground pools invest in getting a professional to install

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Samantha

Samantha

  • 2 reviews
  • 1 like

Way to go Clark Rubber Cockburn WA for giving me no service at all!

published

I asked the Manager of the Cockburn Clark Rubber store if I could get some foam cut. He replied, they were too busy and to come back in a couple of days. Maybe he should hire enough staff so they can provide service to all customers. Never going back there again!!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCockburn, WA
Warranty Claim MadeNo
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Questions & Answers

Leigh S.

Leigh S.asked

Online Store

Hello, I'm wondering how much a mattress cut to the measurements of 80 x 145 x 10cm will cost please?

No answers
Sandra J

Sandra Jasked

Online Store

Do you sell just the cover for single foam mattress 150 deep. The cover I had shrunk when it was washed

No answers
Inge B.

Inge B.asked

Online Store

I bought a metal bed frame base, which has very hard and sharp corners , where I hurt myself , when bed making

No answers

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