My daughter ordered a pool mattress for a Christmas present.To this day end of Feburary still an issue with now trying to get refund.Told with several calls to complaints by phone should be in account on Monday if not call back.Called back three Mondays ago still no refund.
Unhappy with service
Bought kokodo pool vaccum in December. The lip of the lid broke within weeks of using. Contacted st marys store who said would follow up on warranty of product. No further communication despite several emails from my end. Disappointed. Summer season almost complete without a working pool vacuum.
Zero customer service and do not honor warranties, rip you off as only way they make money
brought an above ground intex pool, still under warranty, noticed when we brought it we had to top it up more often but thought it was evaporation, however not the case as the bladder was seeping, we patch it up with repair kit only to find another then patch that up and so on to the point we were losing 1500lt water a day as new seeps would appear. call Frankston store where jeff stated would send intex an email and get back to us, however what a load of crap as he avoided, called head office they said they will make some calls get back to me ...pffft more crap as head nothing then called next day said same thing and that area manager will call, funny 1 area manager for Victoria. He called me with the excuse he was busy getting a new store ready in shepperton, why would he when there franchised in the 1st place. said as he finished at 9 pm he thought he would call at appropriate time and call lasted 3 minutes and would talk with other managers see what they will do. They have been informed the pool is for our son who suffers a disability and his O.T was coming so i along with the O.T can be in the pool together with our son to assist him with exercises, so we gave them some time and Friday came and went have not heard a word from them. Well its sad that once this was a great place to shop but can now see why so many avoid clark rubber as they like to sell but do not honor warranty, shows me the thief's they really are now. i will be reporting to Accc and cav as well as human rights vic as they were advised its required for our son who has disability and they have ignored this. discrimination is illegal more so when it involves a child whom requires the pool for occupational reasons and more safer than taking him to beach. There true colours have shown clear that there a bunch of tossers who only care about there own pockets and ignore there customers. Well my hubby was about to place an other order as he and his mates every year replace foam for there motor homes as every year they do a boys road trip with there homes on wheels and boats, so he and his 29 friends have placed an $9978.00 order with another supplier that is not clark rubber nor gets its supplies from them. I understand why so many have rated them a 1 but if there was an option for 0 i bet that is what all would give them, unlike the 5 they get from there own people to try get there ranking up, pffft good try but clark rubber is crap and my warning to others is stay well clear as they are happy top take your $$$ but not return it, only way they make money it seems. nearly forgot everyone will get a much better deal price and customer service at pool & spa warehouse, muchhhhhh cheaper better quality and 10/10 customer service plus they back there product warranties unlike Clark rubber heads
I have been dealing with the Hobart branch for 10 months now trying to settle a warranty issue, the manager at this branch is hopeless still no satisfaction will not talk to me now .Would not recommend anyone to purchase a pool through this store
Questions & Answers
Hello, I'm wondering how much a mattress cut to the measurements of 80 x 145 x 10cm will cost please?
Do you sell just the cover for single foam mattress 150 deep. The cover I had shrunk when it was washed
I bought a metal bed frame base, which has very hard and sharp corners , where I hurt myself , when bed making
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