Latex mattress topper
Brilliant service! Walked in and was met by a very friendly and helpful assistant who found what I was looking for easily. She enabled me to try before I bought on the bed demonstration. Excellent quality product for a price cheaper than the internet. I like to buy local so all the boxes a big tick!
So disappointed, Buyer Beware. Would not recommend! Bad customer service from the Owner himself!
I bought inner foam lining for colourbond sheets from Clark Rubber in Cannington recently and over $150 for the lot. I bought 2 extra rolls as i presumed i could always return the extra, not used rolls, for a refund or store credit.
I took the extra unused rolls back and spoke to the cashier. The cashier then asked the owner for a refund. After the owner refused to refund the return, i asked if the refund could be given in store credit instead. The owner refused again and we got into a small argument.
After my embarrassing experience, i w...ould not recommend this happening to anyone. BUYER BEWARE that if you buy something from Clark Rubber in Cannington, you are stuck with it. I would be careful buying those pools they advertise as well as it could be a headache returning them if anything happens. BUYER BEWARE OF CLARK RUBBER CANNINGTON'S POOR CUSTOMER SERVICE, FROM THE STORE OWNER HIMSELF.
Very poor service
Having to name and shame Clark Rubber Noarlunga SA. We bought an Intex solar blanket on line that the site said was in stock. Travelled 2 hours to collect to find out that that didn't have any stock but it would only be 7 - 10 days and they would call. Fast forward 14 days ... no call. Called them to find "Sorry, it wasn't on the truck. We'll call you when the next truck arrives". Fast forward another month ... no call. Now the "Manager" refuses to talk to us and handballs the problem to junior staff who know nothing about the order. Told it ha...s been dispatched and guess what? ... they will call. Enough of this rubbish. Put in a complaint to Melbourne head office. No worries. The State Manager will call within 24 hours. No he didn't but the store manager did. Tried to blame his staff for the delay and only remembered it was him that took the first call when challenged. The cover will be in Saturday. Told it had better be or we want our money back. Visited the store on Sunday,good day for miracles, it was there. Took six weeks which was normal we found out. No customer service and a culture of downing the other staff when they can. We will be buying our pool stuff online from someone else, thank you.
So damn expensive !!
I can not believe how much a piece of foam is. $88 for a 1m x 2m yoga mat foam and $40 for a small off cut, some other products $60 - $80 PER METER, that is absolutely ridiculous. I found the same yoga mat on ebay for $30. It reminded me of why I've never bothered walking into their store after looking up prices on their website. They would turn a tonne of product over if they just charged reasonable prices. Oh well, greed will keep the customers away.
Got quote to replace 3 x incredibly soft sofa cushions we had purchased from Fantastic Furniture.
Quoted on telephone conversion with Clarke Rubber Castle Hill, to be approx AUD $70.00 per top quality replacement foam cushion, per seat.
No offense but ... wth.
Said I couldn't afford that (entire Fantastic Furniture 3 x seater sofa +AUD $699.00, fully assembled and delivered).
Said would sell me 2nd tier level of (medium density) foam down, being just under AUD $400.00 in total (for all three sofa cushions.
Immediately disappointed because I could see that even though they said it was firm it wasn't as firm as I had expected. ...Came back to store after some hours, and .... I have photos because, honestly, density is, like, still really soft,.... both my husband and I can barely sit on the cushions. I'm sorry but I feel ripped off. Charged AUD$412.00 all up. What about original telephone quote? Who manages this? Now, budget sofa from Fantastic Furniture is REALLY quite expensive, and don't know why the original AUD70.00 per cushion (approx) from Clarke Rubber, Castle Hill, for MAXIMUM density foam wasn't available, three days later. Still, cushions not firm (AT ALL), and could have bought better quality all up, at the end of the day, so really, at the end of the day..... why bother? Just buy quality product and cut Clarke Rubber Castle Hill out of it, and save yourself the trouble. #Nothappy #Didn'tfollowquote #You'rekiddingme
Given outstanding help and service by Rachel. We followed her advice and she solved our problem. A pleasure doing business with Clark Rubber in FerrynRoad Southport Gold Coast.
Clark rubber is one of those iconic iconoclastic shops in Australia, it's Reaches back into the family history to at least my grandfather
I remember as a small child going with my father to clerks rubber to pick up some necessary widget that you couldn't get anywhere else
how this shop has survived over 50 years of trading in Australia boggles the mind
I know they've gone through a rebranding as pool shop, but you can still buy your necessary widgets as always
value for money is excellent and the convenience of having Clark rubber in your n...
This company is high on plastic fumes, prices are ridiculous in the truest sense of the word, servic
It's like the staff are trying to make you feel unwelcome, ignored by the multiple staff walking around, asked for help and they said to wait and they went off and had a chit chat with another staff member, when i did eventually get help the guy was acting like i was asking the world of him, all i asked was if they had acoustic foam, he showed me to the foam and i said it was very expensive and he seemed to take it personally, $50 for one piece of foam 1mx1m, you can get 10-20 pieces of 400mmx400mm at nearly any other company that provides it, $10p/m for door seal when you could spend $5 for 5m at most other places.
Who trains your staff?
Who trains your staff.
How do you keep your doors open?
I went to Kent Town for a rubber floor which I know little about. I thought I'd get some advise. As commented disinterested staff member. Could not be bothered & I had to ask a lot of questions.
I decided to go to South Rd today Thursday 17th May around mid day. Why has your staff member in South Rd even got a job. I ended up walking out. This guy had NO interest what so ever.
Went back to Kent town & got the same guy as few days ago. This time I could not fault his service, he did...go out his way to help me, unfortunately you don't stock the size I wanted. Not that there a are many sizes to choose from. Such BIG stores & so much crap for sale!! I cannot believe the size of store & lack of variety. If there was somewhere else to get my rubber floor I certainly would NOT shop here again.
Precise and great service
I recently went to kotara Clark’s rubber and was greeted promptly. I was there to purchase a foam overlay for my portacot. The man that served me knew his stuff, he went through all my options and knew all the prices to match and then precisely cut the overlay I chose . It was a quick easy effective and efficient visit and I was thankful for the professional service . Thankyou and well done.
I LOVE CLARK RUBBER!!!!
went in to buy a small amount of rubber, came out with a small backyard pool! the friendly staff helped me (even got to meet clark himself!) very fun day. i know what ill be doing next Saturday!!!
Couldn't even crack a smile
Just been into Moorabbin store for a piece of foam for my old dog as advised by the vet.
It was very quiet. A young man approached me as soon as I entered, asked what I was looking for, took me to the pre-cut and upholstered pet beds (which I'm sure were more expensive) and stood there silent, like a cough-drop, whilst I um-ed and ah-ed then walked to the cash desk when I said I'd buy it. He didn't waste any words with any kind of small talk or advice and couldn't even crack a smile! Now some people might like the silent sales assistant type b...
I have had 2 fast set pools from clark rubber and both have been defective. They replaced the first one which leaked and the replacement is also defective on the upper ring. Over it. I am from Mandurah which has been closed along with Rockingham so I had to travel to the nearest store which was bloody miles away. Bad advice, staff don't give a damn. Not happy jan!!!!
Do Not Buy Here
Do not purchase a pool from here! Same brand 1/2 the price at Kmart. Terrible, disinterested, unhelpful staff. Crap advice.
Over priced poor service
Im commenting on the clark rubber as a business as i visited 3 stores to source some foam and rubber for a large craft project. I know they are not the cheapest but since they specialize in rubber and foam you would assume they could be more competitive in foam and rubber. But nope not even willing to price match their competitors. So you would think you pay more because of the service? But the staff in my experience are hit and miss. The majority of the attitude i came across was if you dont like it to bad. Which kinda pushes you to their competitors and even research their suppliers and buying direct from them.
Recently bought an above ground pool. Had to go back three times because there were so many missing parts. Found out that the pool they sold me had been opened and sold to other people for spare parts. We had to get a refund AFTER I dug up my grass!! No apologies for the hassle. Useless.
- Clark Rubber
- Verified customer
Kawana Owner/Franchise misslead me to buy incorrect robot pool cleaner
Made purchase in-store with the owner, they have been servicing my pool for 6 months before I decided to purchase a robot vac. [name removed] the owner than sold me a unit which he had in stock and wasn't right for my pool.
Have tried to upgrade, they are not interested in exchanging for the new model with is in stock now.
Won't be going back, don't trust a word what the owner says.
I was really 'gob smacked' at Clark Rubber. They could have done better.
My experience is of Clark Rubber Penrith. A lesson in how they could have done much more, to keep a brand new customer. I visited a Clark Rubber store for the first time.
Don't get me wrong, the sales assistant was polite and efficient. The franchise missed SO many opportunities to keep and grow me as a new customer.
I was shocked by the way I was treated.
I couldn't understand why Clark Rubber didn't understand the basic principles of how to keep clients.
Let me tell you what happened.
My wife was re-upholstering our Victorian Gout Stool (If you've never relaxed with your feet up on one - you've never relaxed!). She needed a 'dense' foam.
Clarke Rubber -Jandakot Pool "service"
Have been experiencing hard to get rid of mustard algae so thought would call in an "expert'. I wanted a full, good service inc cleaning filter etc.
The guy was nice enough but what a waste of time. Im pretty sure i knew more about swimming pools than he did. Maybe they are used to people who have completely no idea as he seemed surprised when i said i knew what "vacuum to waste" was. All he did was check the water quality (which i could have got done in the store for free) and then chucked in a bit of algaecide and acid. He then used my br...ush just to sweep the bottom quickly, No filter clean, didn't even empty skimmer baskets. I've also had an issue with my SWG (keeps saying low salt even though it isn't). Didn't offer any advise other than just buy a new one from us and we will install it for 1200dollars (online they are 400-500dollars). He was gone within 30 mins.All for a nice, tidy 270dollar plus GST-so 300dollars for that. Would not recommend.
No concept of who pays bills
Clarke Rubber come once a month as part of our lease and I wish they didn't. More often that not the skimmer basket doesn't get touched. They'll leave the hose running in the pool and never come back so we come home to find it overflowing then they have to add salt. The filter skimmer never gets cleaned. They mess with our timer so the filter runs far more than required and during peak hours. Today I discovered when they came 5 days ago they set the filter to on then left??
Questions & Answers
Hello, I'm wondering how much a mattress cut to the measurements of 80 x 145 x 10cm will cost please?
Do you sell just the cover for single foam mattress 150 deep. The cover I had shrunk when it was washed
I bought a metal bed frame base, which has very hard and sharp corners , where I hurt myself , when bed making
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