Had seen a twin inflatable kayak outside there store at coffs harbour but I was to busy to call in so I called them the next day to enquire about the kayak. I was told the price was $289 and come with 2 paddles and a pump. When I turned up a week later I was told there was only one left and didn't come with a pump but they still was asking $289. Seeing it was the last one I finally got them down to $250 and asked if they would throw in a pump which they did. Thinking I got a great deal I thought I'd look the explorer K2 kayak up online to read some reviews only to find out you can buy them online for $98.00. Pay's to shop around before buying things I guess. Not happy.
Still waiting for them to come and do a demonstration of their Robotic Pool cleaner, they have all my details and contact information.
Think I will do my own shopping and purchase elsewhere, especially after been served by a young Mormon in the Coffs Harbour Store, on Saturday 5/3/2017, I guess you have missed out on a $2,500 cash sale.
- Clark Rubber
- Verified customer
Terrible customer service
I made the purchase in store but the finger tips came off the mat in patches.
& Clark Rubber have terrible customer service I won't shop their again!
Custom foam fabrication - VERY expensive
I made an inquiry - with drawings - for a relatively simple foam object to be made - with some thoughts on how I'd go about it. A cylinder shape approx 180mm tall by 150mm.
For me to buy the foam & make them myself at $50/hour plus cost of the foam
- around $50 total per piece (I had pre-made a sample to test the idea).
Assuming Clark Rubber were better equipped to do something like this efficiently - I need ten at a time, I asked for a quote, expecting something in the same ballpark.
Nooo... not on your rubber duckies life!
$300 PLUS GST - each!
Bought something in good faith; didn't work. Returned it slightly over the refund limit. No refund, regardless that I'd been in hospital & not able to rerurn it sooner. Impersonal, NO flexibility
Do not buy their "chlorine"!!!!
I have been purchasing their chlorine for my vinyl pool for last 4 summers. Every summer after only about 4 weeks of use with almost constant filtering the pool goes cloudy then green and cannot be recovered and has to be drained. I get the water tested there and they keep telling me more chlorine. I place triple and quadruple doses in but same result. Last week I went to a proper pool shop and had the water tested. They said there was NO chlorine in the pool!! It rated a zero on the test. I told them what product I was using and they liter...ally laughed. Telling me that it contains less than a quarter chlorine and the rest is made up of chalk and other fillers. I bought a product stocked by this pool shop and dosed the pool as they suggested and overnight the improvement was incredible. I will never buy Clark Rubber pool chemicals again. They are a scam and a rip off!!
Pool servicing is woeful..
Clarke Rubber pool servicing is a complete farce. The Ballarat store has gone downhill since the departure of a good pool technician a couple of years ago.
The 'technician' (qualifications would appear to be following another tech around for one day) has not actually vacuumed the pool out for some time. He has put the automatic cleaner on and headed off. I note that I was still being charged the full service rate though. Pool was green within 4 days of an alleged 'service'
They will always service (I use this term very loosely) the pool d...uring the winter months but don't look after regular clients when it is summer and you actually want your pool to look good. I have had my pool serviced by them for the past seven years but no longer..
Super staff Balcatta Store!
I just wanted to share the most amazing experience that we had today in clark rubber balcatta.
All the staff was extremely friendly and experienced, they took care of our childrens with great entertainment while we were browsing in the shop.
Great pool shop, with professional technician, display pool, wide range of equipment (robotic&suction cleaners, sanitizing systems, pump, filters, heaters, pool covers fencing, chemicals and much more)
These guys really have anything you need!
We ended up buying a new mattress (Sleep Maker brand) and a chlorinator for our fiberglass pool.
Many thanks to all the staff, we will definitely see you soon guys!
Lisa, Alisia, little James & David
- Clark Rubber
- Verified customer
Better off buying online
I had gone to the Myaree store while waiting for my car to be serviced. Looked at all the pools, discussed them with the salesperson, asked the question, "what else do i need for this". Was given the sales pitch for salt water chlorinator and other stuff. Sent some photos to my wife of some pools. My wife was near the Jandakot store, she also went in and asked questions about the pools.
We both went back to the Jandakot store the next day and spoke to a couple of sales people on what it takes to set these above ground pools up. Nothing wa...
Clark Rubber Pools are nothing but trouble!
Clark Rubber above ground pools are extremely troublesome and it is almost impossible to find anyone with any expertise to follow up with any service problems which you will definitely have! The Clark Rubber stores are franchises and there is no central port to call if problems arise-----and you can count on having problems. I bought an above ground pool for my grandchildren 2 years ago and from the time it was installed there have been nothing but problems. There is no service expertise available from clark rubber, so be aware that if you purc...hase a pool from them you are totally on your own after you have made the purchase. Our pool has had a leak the entire time that we have had it. One person who was on Clark Rubber's list of technicians turned out to be a total DUD ---he had very little knowledge and caused additional problems for us--and for this muck up we had to pay him!!! ( apparently this guy had been a primary school teacher who had a one day training course which involved following another technician around, and from this he claimed to be a trained expert!!) He even suggested the problem was with the water supply simply because he did not know what to do. We contacted the water board which told us there was absolutely nothing wrong with our water supply. My advice is to keep away from the clark rubber stores because they do not provide any after sales service for their swimming pool range, and it then becomes near impossible to find anyone reliable to even look at your problem!
- Clark Rubber
- Verified customer
Absolutely despicable behaviour by staff
I bought a pool in the Jandakot store today. Turns out it was too big. I called the store and asked if I could swap it for the smaller one. The guy, [name removed], said "yes, just put it back in the box". I drove there, and when I spoke to [name removed], he said he couldn't swap it as I didn't have it all back in the box. I asked if they could help me and a staff member who was serving another customer piped up saying "its impossible to get it back in the box once its out". He was very arrogant and rude towards my friend and I. I asked what w...e can do to resolve this and he basically, in so many words said 'tough, your stuck with it'. I literally bought it 2 hours before. I kept asking this man, who refused to give me his name by the way, why he had to be so rude. This made his behaviour even worst. At one stage he forcefully said "we only exchange faulty items and don't even think of doing that". Both of the men continued to be highly rude to my friend and I as my 5 year old son listened to it all unfold. Fair enough if that's the policy but 1) they told me on the phone they would change it, and 2) if they had been courteous and actually provided customer service and apologised for the mix up of me having to drive the whole way there, then this would have been acceptable. I told this man I would be making a complaint and he sarcastically said 'great'. He was rude, condescending and sarcastic in his presentation. As we left, clearly upset, he shouted loudly after us "have a great day ladies". I was shocked at the treatment in this reputable business. My friends and I purchase a lot of items from Clark Rubber but this will cease. I am saddened that it has come to this. People like that should not be in a job that titles 'customer service'.
The staff at Erina were so helpful and obliging. We bought an above ground pool and there was no delay or hassle in delivery and the staff helped us load it up onto our trailer. We will be buying all our future pool needs from Clark Rubber Erina.
Bought a resin pool was told it would take one day to build. Now have been told it will take around 100hrs and will cost as much as the pool did to construct it I so wish I could take it back have to young children and this extra hidden cost is ridiculous would not recommend them to any one
Paid Clark rubber to look after pool for 6 months while house was leased. Moved in to find a disgusting pool and they tried to charge me 3 separate cleaning fees as it was apparently a 3 clean process. Absolute criminals. Terrible customer service and harassment.
Precession cut foams for your needs
Clarke Rubber brookvale foams cut to precession
As a local upholster ,foams are cut accurately to all my needs making my job easier, all measured and labeled precisely
Rude, arrogant staff with no idea of the meaning of customer service.
On opening an item that I'd purchased a month previously, found it had a hole and couldn't be inflated. On trying to get a replacement, was rudely informed that as I'd bought it more than 30 days ago it wouldn't be replaced. Hope it was worth saving the $18 for the item for all the bad reviews you're now going to cop from me.
Sorry Clark Rubber Fyshwick, I'm gone!
I went to the Clark Rubber store in Fyshwick ACT where my intention was to buy some high density foam and seat webbing that I needed to refurbish the padding on a lounge chair. The salesman came up and asked what I wanted. I said I need some 75mm high density foam. He corrected me saying I wanted it. I thought he was just being a bit jovial and said "No, I need it" He replied, with no hint of a smile : "No, you want it and you don't know if I've got it yet." So I said "Well if you've got it I need a piece 25 inches by 24 inches. " he the...n gave me a hostile look, threw his hands in the air and said "Inches! who measures in inches?" I apologised and explained that that was the size of the foam I'd taken out and I hadn't thought to convert it to metric. I offered to do the conversion using an app on my phone but he pulled a calculator from under the bench and said he'd do it. He then said that all his measuring tools, straight edges and squares were in metric and that converting to inches was a nuisance. Then he said "What's the conversion factor, 25mm to the in His?" I said it's actually 25.4 and he said in what I took to be a sarcastic and by now moderately aggressive tone " Does the point four really matter that much?" I said that over 25 inches it did and that I'd like the new piece to be as close to the old piece as reasonably possible. He then said 24 inches equals 60.96 cm. so I said just round it up to 61cm. He then glared at me and said well it won't be exact the will it? By this time I was pretty much fed up with his attitude and said " Look, do you want to sell me the product or do you just want to give me smart backchat?" He then said "I'm not the one being a smart, you are." At that point I told him he could keep his foam and his business because he wouldn't be getting any of mine in future , and left the shop. The previous franchisee was always very helpful and I was always happy to shop there even though the store was some 20km from home, but with the new franchisee and his dreadful take on customer service, I will not go back while ever. He holds the franchise. Clark Rubber has had a good name for product an service but this man is certainly doing that image no favours. Happily I was able to get the foam and webbing I needed from another foam and rubber retailer where I received excellent service and advice. He will be getting me custom in future. Sorry Clark Rubber Fyshwick, I'm gone!
Poor customer service
Very poor customer service. Front line staff are extremely rude and unprofessional.
I would never go back again, it's a shame
Shouldn't be in customer service position
Was sold a faulty pool on 18th of this month rang the store spoke to the supposed boss about seeing a leak whilst filling the pool! She proceeded to patronise me and act like an uneducated little brat. I've never experienced such bad service. She wanted to know why I was still filling the pool if it was leaking which I wasn't! told me there was no refund when nothing stipulated such terms. Told me to patch a brand new faulty pool instead. She was the most unprofessional rude uneducated person I've ever dealt with. She needs to be fired not be in a position of authority. In the 42 years I've lived in Canberra I've never received such misinforming service and dealt with such vile service.
First impressions? Not so good!
It's a shame. I called and was connected to my nearest store after putting through my post code 3021.
I asked about the sanit-eezy starter kit because my daughter has eczema (skin condition) and was told I'm better off using chlorine! When I told her my reason for the interest in the product the phone disconnected. I called Clark Rubber again using the same method and it was ringing for a while but, NO ANSWER!
Not looking forward to going in store either with all these damn reviews I'm reading!
Questions & Answers
Hello, I'm wondering how much a mattress cut to the measurements of 80 x 145 x 10cm will cost please?
Do you sell just the cover for single foam mattress 150 deep. The cover I had shrunk when it was washed
I bought a metal bed frame base, which has very hard and sharp corners , where I hurt myself , when bed making
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